Aloft Dulles Airport North

From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, Feb 16, 2018 at 2:09 PMSubject: Fwd: FW: Website: Complaint ResponseTo:  From: [email protected] [mailto:[email protected]] Sent: Frida...⇄ February 16, 2018 1:30 PMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#:[redacted]Company Name:Aloft Dulles Airport NorthCompany Contact:Carlos A[redacted]Company Phone:###-###-####Company Email:[redacted]@alofdulles.comPerson Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:Customer booked a standard room (not a New Years Eve package) through a 3rd party ([redacted]). When we made the decision to cancel the party, we reached out to all customers who booked the package to let them know so that they could make other plans. However, due to the specific nature of this reservation (made for 2 nights, not booked as a package, and booked through 3rd party), we had no way of knowing that this guest was coming for the NYE party. As such, we did not contact the guest prior to their arrival on the 30th. By rule, a third party booking is non-refundable and non-cancellable. That said, we are certainly willing to work with the guest to make this right. We will be contacting the guest to reach an amicable resolution.Sent on: 2/16/2018 1:30:26 PMSent by: [redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, Feb 16, 2018 at 2:09 PMSubject: Fwd: FW: Website: Complaint ResponseTo:  From: [email protected] [mailto:[email protected]] Sent: Frida...⇄ February 16, 2018 1:30...

PMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#:[redacted]Company Name:Aloft Dulles Airport NorthCompany Contact:Carlos A[redacted]Company Phone:###-###-####Company Email:[redacted]@alofdulles.comPerson Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:Customer booked a standard room (not a New Years Eve package) through a 3rd party ([redacted]). When we made the decision to cancel the party, we reached out to all customers who booked the package to let them know so that they could make other plans. However, due to the specific nature of this reservation (made for 2 nights, not booked as a package, and booked through 3rd party), we had no way of knowing that this guest was coming for the NYE party. As such, we did not contact the guest prior to their arrival on the 30th. By rule, a third party booking is non-refundable and non-cancellable. That said, we are certainly willing to work with the guest to make this right. We will be contacting the guest to reach an amicable resolution.Sent on: 2/16/2018 1:30:26 PMSent by: