Aloft Travel Management Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]They can not use the NO return policy (or rule) to send people WRONG itemsIf you sent me the item as described, I will not return absoluatelyI will be very happy to keep it!!But you sent me the item that is totally different from your description of Song Dynasty Bronze BuddhaYou violated the law first!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Dear Sir/Madam: The customer registered for this auction online at *** At the time of registration there is a box that the customer must check which states that she agrees with the Terms and ConditionsAttached is a copy of our Terms and ConditionsWe have highlighted the text that pertains to this complaint. Kind regards, Alanna L*** Wichita Auctioneers ** ** *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They admitted they received the returned items on Jan. *, 2016. Their "NO return" policy does not apply to the wrong they sent. I have never received the second item. Right now they have both items and my payment. I have nothing.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On December **, 2015, our office shipped Lot [redacted] and Lot [redacted] from Invoice #[redacted]o [redacted], to the address on the invoice by [redacted]. We received [redacted] Proof of Delivery.The customer, [redacted], contacted us over the phone the first week of January, stating that she was not satisfied with Lot...

[redacted] and wished to return it for a refund. I explained to her that we do not accept returns and do not give refunds as stated in our Terms of Sale. Please note the customer agreed and accepted our Terms of Sale when she registered for this auction on [redacted] She asked if there were any other options. We offered to re-auction the item for her and informed her that we would send the Consignment Auction Agreement and Consignment Receipt for her to sign when we received Lot [redacted], which she agreed to. The customer never stated to us that she did not receive Lot [redacted]. It would be impossible for the customer to have received Lot [redacted] and not Lot [redacted] when they were both in the same box. We took a photo of the 2 items together before we packed and shipped them to the customer.On January *, 2016, we received Lot [redacted] back from the customer and created a Consignment Auction Agreement and Consignment Receipt which was emailed to the customer to sign and return to us. On January **, 2016, she replied to the email and wrote “You received my returned item on Jan. 8. Please send me the refund $4062.50 as soon as possible. Today is Jan. 20. If I don't receive the refund within 5 days, I will be forced to file a complaint to the Revdex.com (Revdex.com) in NY, and also file a request to NYPD for the investigation.” The customer never signed or returned the Consignment Agreement sent to her. The customer filed 2 separate credit card disputes for each lot, which she lost both disputes and the money was returned to our account.