Aloha Auto Group, Ltd.

[redacted]
[redacted]   Yes [redacted] I am the same guy.  Thanks for following up. ...

Below is a statement that I would like added and I have attached several documents that further clarify our position:   This consumer is the owner of a 12 year old 70,000 mile vehicle that is not covered by any existing manufacturer’s warranty.  After paying for recommended repairs, the consumer disputed the work that was performed and initiated a chargeback on her credit card that we disputed.  She has since filed a complaint with [redacted].  The consumer is aware of our position as she has been provided all of the documentation that I have attached to this email. As a dealership repair facility, we are committed to servicing and repairing vehicles. We expect to be compensated for the work we perform from either the manufacturer of the vehicle if it has a remaining warranty, or the owner of the vehicle if the repair is not covered under warranty. In this case, the 2005 [redacted] had operational concerns that needed to be addressed and paid for by the owner of the vehicle.  Thanks for adding the above to my Revdex.com complaint response.   Russell W[redacted] Chief Operating Officer | [redacted]

I will deem that Aloha [redacted] has responded to my complaint when they submit specific documentation supporting their statements. As a licensed auto repair facility they are legally required to document. If they do not provide supporting documentation I take that as not responding to my complaint and not acting in good faith.  1. [redacted] Corporate was consulted several times in diagnosing my car. [redacted] Corporate likely documented the discussions, the dates, and  what was done on my car. [redacted] Corporate said I would need the dealer to request these notes and I cannot request them directly. Russ W[redacted] said he does not have notes. I already know that and that is part of my complaint - that they did not document what was done on my car. I specifically want Aloha [redacted] to request the notes from [redacted] Corporate Help Desk and provide me with those. Russ W[redacted]’s failure to do this tells me he really does not want to know and is not acting in good faith. 2. Russ W[redacted] states I picked up my car in November and returned it in the spring and it was not in their possession. I want to know how he came up with those dates and therefore want the documentation that supports his statements.3. Jeff D[redacted] is the current service manager at Aloha [redacted] in Maui. He has direct knowledge of a part from another car, a Master Airflow Sensor. being put on my car,  that my car was on their lot continuously for months, that the California Help Desk of [redacted] Automotive was consulted repeatedly about my car. As Russ W[redacted] has no direct knowledge, I would like a statement directly from Jeff D[redacted] as to these occurrences. .If this is not possible than I want Aloha Auto Group  to specifically state that Jeff D[redacted] was consulted and he denies 1) a part from another car was put in my vehicle 2) My car was not on their lot from November to March  3) He has no knowledge of the California Help Desk being consulted about my car.  4. Part of the documentation auto repair shops are supposed to maintain is documentation of authorization. I want the details of the authorization they allege they received to replace each of the billed parts on my car.Date, time, and person who requested authorization for:Wire harnessbatteryspark plugscoilsfuel pumpI also want the dates each of these items were installed.I want to be clear that I want documentation from Aloha Auto Group on each of the items addressed herein in order to respond appropriately to my complaint. Providing another copy of the bill is useless and does not address my complaint. Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]