Aloha Broadband

We were an Aloha Broadband customer for about years because there was no other optionTo say the product and support are awful is an understatementWe had their Plus $80/moplanIt is advertised to be 3-Mbps but our average was closer to 2-My last speed test was After about months of waiting for their new alleged "Ultra Plus" 10-Mbps plan and being BS'd and postponed month after month I became determined to find an alternativeI did and you can tooI discovered that in 12/ [redacted] completed broad implementation of their new [redacted] (4G LTE, Band 12) transmitters on the big islandThis frequency travels farther and penetrates buildings betterI dumped AB, subscribed to a [redacted] plan, bought an iPhone which supports band and using it as a hotspot, our speeds jumped to about Mbps and consistency improved significantlyRandomly testing in HOVE I seen close to which is bumping up against cable speedLet's put Aloha Broadband cost in perspective$gets you 3-Mbps (they could not deliver their advertised 10-service to us) [redacted] offers Mbps in Kona/Hilo for $10, or $per MbpsAssuming Mbps average, AB's cost is therefore $per Mbps, best caseIt's tricky to calculate our actual [redacted] internet cost since it’s part of the phone plan, but to get 4G LTE and 'unlimited' data costs $80/moSo, for the price of AB's 3-Mbps plan, I get a mobile phone with unlimited talk, text, data, and internet for the same price and internet is significantly superior in all respects (video streaming, VoIP, etc.)If I use the cost difference between phone and the unlimited 4G LTE data plan, $30, I pay $2/mbps, or 1/10th the cost of Aloha BroadbandThere is a catch with mobile plans"Unlimited" data isn't unlimited according to WebsterDepending on the carrier, they reserve the right to throttle you at some point and depending on your planAs I write this, it's GB with the [redacted] planWe routinely use more than GB/mobut have seen no evidence of throttling because, [redacted] tells us, Hawaii is an uncongested areaAlso, note that GB is the top 3% of internet users so unless you are streaming a lot of video, it’s unlikely you will exceed the average data throttle thresholdIt will get even betterBy the end of you can expect to see 5G appearing5G is potentially a hundred + times faster than 4G LTEAll mobile phone companies have announced adoption of 5GIf you are fed up with Aloha Broadband, talk to your mobile phone provider and don't be surprised to find you can probably get a significantly better ISP at a much lower cost with a 4G LTE hotspot or 4G LTE modem

This company was quick to schedule me a repair when I emailed themThey had a service rep at my house within two dayThe rep was clean, friendly, intelligent, and best of all, he had my problem fixed in no tiemI have been with this company for almost a yearThey have never tacked on hidden fees or gone into my bank account without my permissionThey are transparent in their business dealings and I trust their service

We were an Aloha Broadband customer for about years because there was no other optionTo say the product and support are awful is an understatementWe had their Plus $80/moplanIt is advertised to be 3-Mbps but our average was closer to 2-My last speed test was After about months of waiting for their new alleged "Ultra Plus" 10-Mbps plan and being BS'd and postponed month after month I became determined to find an alternativeI did and you can tooI discovered that in 12/*** completed broad implementation of their new *** (4G LTE, Band 12) transmitters on the big islandThis frequency travels farther and penetrates buildings betterI dumped AB, subscribed to a *** *** *** plan, bought an iPhone which supports band and using it as a hotspot, our speeds jumped to about Mbps and consistency improved significantlyRandomly testing in HOVE I seen close to which is bumping up against cable speedLet's put Aloha Broadband cost in perspective$gets you 3-Mbps (they could not deliver their advertised 10-service to us)*** *** offers Mbps in Kona/Hilo for $10, or $per MbpsAssuming Mbps average, AB's cost is therefore $per Mbps, best caseIt's tricky to calculate our actual *** internet cost since it’s part of the phone plan, but to get 4G LTE and 'unlimited' data costs $80/moSo, for the price of AB's 3-Mbps plan, I get a mobile phone with unlimited talk, text, data, and internet for the same price and internet is significantly superior in all respects (video streaming, VoIP, etc.)If I use the cost difference between phone and the unlimited 4G LTE data plan, $30, I pay $2/mbps, or 1/10th the cost of Aloha BroadbandThere is a catch with mobile plans"Unlimited" data isn't unlimited according to WebsterDepending on the carrier, they reserve the right to throttle you at some point and depending on your planAs I write this, it's GB with the *** *** planWe routinely use more than GB/mobut have seen no evidence of throttling because, *** tells us, Hawaii is an uncongested areaAlso, note that GB is the top 3% of internet users so unless you are streaming a lot of video, it’s unlikely you will exceed the average data throttle thresholdIt will get even betterBy the end of you can expect to see 5G appearing5G is potentially a hundred + times faster than 4G LTEAll mobile phone companies have announced adoption of 5GIf you are fed up with Aloha Broadband, talk to your mobile phone provider and don't be surprised to find you can probably get a significantly better ISP at a much lower cost with a 4G LTE hotspot or 4G LTE modem

I've been with Alohabroadband for 5 years. I love it. Great customer service and reception. Aloha Starina Kalea