It is inaccurate to stay that we failed to inform them of issues For much of the time we managed the property, we were communicating with Mr [redacted] We did not realize that he failed to share that information with Mrs [redacted] In retrospect, we know now that he did not share things with her in order to avoid taking the brunt of her irrational and horrific screaming and threatening We have copies of all the emails to and from both of them for the entire time The home was not left filthy, in fact it was cleaner than what it was when we took over managing it Even Mrs [redacted] acknowledged the poor condition in which her tenants left the home when they skipped out [redacted] did clean it It is true that they did not climb to the top of the foot tall cathedral ceilings to remove the cobwebs that left there when the [redacted] 's moved to the mainland and remained there through the time that the [redacted] 's self-managed the property The floors were damaged before we took over management (a fact that was acknowledged by Mr [redacted] at that time)In fact, those floors were damaged when the [redacted] 's bought the house We have all the photos to prove thatA single window screen was torn when the [redacted] 's arrived (several weeks after the tenant left), which was caused by a rat trying to get into the house while it was vacant The person that trimmed the trees did leave the branches (again, the house was unoccupied at the time) for a couple of days until he could return with a larger truck The cloud of flies already existed due to to rotting fruit on the tree caused by the [redacted] 's refusal to pay for qualified yard care It is not a requirement of any lease for the tenant to care for the homeowner's custom plantings and tree care (which the [redacted] 's were told by not just us, but the property managers from [redacted] as well)If you consider refusing to accept Mrs [redacted] 's screaming, lies, fabrications and inability to acknowledge facts presented to her as a "refusal to resolve" the issue, then that is true She apparently believes that being loud, irrational and outright lying will get people to give her what she wants - and that doesn't work with us There is no negotiation with her since she is completely irrational and potentially delusional Her husband is a rational decent person who has apologized to us more than once for his delusional wife, but lacks the spine to stand upI could go on, but there's no point for all the reasons I stated previously and in here
Complaint: [redacted]
I am rejecting this response because:It is interesting that the first response stated vandalism as the cause, and now we have a completely different story.Clearly the response was written by using incomplete examples. Although the response did not address my current complaint, I am happy to respond to it.In the email example given by Aloha Coast dated Dec 9, 2014 regarding the tile, they clearly did not pay attention to the wording that proves my point.On Tue, Dec 9, 2014 at 6:17 AM, [redacted] <[redacted]> wrote:Hello, Please do what needs to be done inside, and pressure wash. We still can't afford to paint, but we're working toward it, because it really does need to be done.Whatever price you think will work. Just concentrate on renting the main house. The little mother in law apartment is just a pain to rent. Hopefully someone will want the whole thing. We are currently in talks about a loan modification, so hopefully we'll break even with only the main house rented.Thanks,[redacted]Sent from my [redacted] smartphoneAs Aloha Coast pointed out, a $100.00 handyman does not do much. What I find interesting is that no where in my email do I limit spending on repairs inside the home, nor do I ask that ANY RECOMMENDED REPAIRS BE EXCLUDED "Please do what needs to be done inside". Also, I clearly say "Whatever price you think will work". Maybe if they, as managers, sent someone who could accomplish a repair correctly, it wouldn't have fallen apart 13 months later. No, tile does not last forever. But a repair done correctly should last for more than one year, not make matters worse within months. See attached pictures. As far as the painting goes, I say in the email that we could not afford it because it was for the entire home, and no it was not a viable expense at the time, but this was strictly for curb appeal, not structural integrity. We have never prohibited spot repairs and painting when necessary. For example, when a piece of wood is replaced and needs a coat of paint to protect against the elements.In regards to the roof leaks, which were no where near the damaged bathroom, as the pictures in my previous response show, I am happy to respond although I don't see how it is related to the bathroom in an entirely different part of the home.In February of 2011 we redid most of the roof, at a cost of over $2,000.00. Most of the leaks mentioned were repaired BECAUSE I CALLED ALOHA COAST TO GET SOMEONE UP THERE TO GET THEM FIXED. Which is funny, considering at that time I was paying THEM management fees. Believe me, I was not happy to pay for repairs on a brand new roof, but as Aloha Coast stated, we DID pay for them. At no point did we ask them to limit the repair cost to $100.00. Perhaps if they had called someone competent or advised us of the lack of skill of the person THEY CONTACTED, there would not be a list of leaks - just one that was repaired correctly. Although, as the repairman was called a "good friend" by [redacted] D. I wonder if the lack of accuracy and subsequent additional repairs in the same exact area had been planned.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It was our dream to move our family and successful business to Hawaii. Attending college in Oahu, eight beautiful vacations, Aloha spirit and Ohana; all of these contributed towards this choice.We were offered a management job at a large processing factory, accepted the position, moved 8,000 square feet into a 20 foot container, drove 3 vehicles 650 miles and onto a boat. Then flew 3,000 miles with two daughters and one yellow Labrador to Hilo our new adventure-land.Through unforeseen circumstances the job ended and our dream turned into a pleasant vacation.! The owner of Aloha Coast Realty turned pleasant into NIGHTMARE !We paid the lease in full, cleaned and cared for the home as it was our own, and were treated by the owner of Aloha Coast Realty with disrespect, unprofessional behavior, and rudeness.The owner has withheld our security deposit wrongfully and willfully and illegally. After speaking with our attorney we have found that the owner of Aloha Coast Realty has FAILED TO COMPLY (HRS 521-44 (c), (g), & (h)). We are asking (again) for our security deposit to be returned to us in its ENTIRTY immediately.We are also seeking an additional $3,750.00 in damages for the owner's wrongful and willful retention of security deposit, slander during phone conversation, and libel to our character placed on this Revdex.com forum(HRS 521-44 (h)(1)(2)(3) & (4).)
Sincerely,
[redacted]
The only response this complaint is worthy of is "it is inaccurate, untrue and wrong". There is no point to further discussion as the complainant is both unreasonable and irrational.
The complainant is clearly forgetting the history of the problems they point out. For example, the tile - in December of 2014, problems with the tile were pointed out to the owner.
On Mon, Dec 1, 2014 at 4:27 PM, [redacted] <[redacted]> wrote:Aloha all-The tenants did vacate the house. Pina and I went up and changed the locks and secured the house.There is very little damage, and it was pretty clean, but the bathroom tiles are in worse shape and it needs some paint and minor repairs. I have John Murray scheduled to head up there this week. Notice the words said - "the bathroom tiles are in worse shape". They were never in good shape. A year and a half later, some of the same tiles, in a different location in the same bathroom, had came off. Continued deterioration of a known problem is not tenant damage. The tile in that bathroom was installed prior to 2002 - in other words, at least 13 years ago. Hawaii Information Service listing [redacted] by [redacted] (listed 9/2/2002 and sold 2/4/2003). The owners know that it is at least 9 years old because it was there when they bought in 2006. Tile is not eternal. In much the same way, the exterior paint is pointed out a "tenant damage", which is was not. The owner themselves said the exterior needed work.On Tue, Dec 9, 2014 at 8:17 AM, [redacted] <[redacted]> wrote:Hello, Please do what needs to be done inside, and pressure wash. We still can't afford to paint, but we're working toward it, because it really does need to be done.Whatever price you think will work. Just concentrate on renting the main house. The little mother in law apartment is just a pain to rent. Hopefully someone will want the whole thing. We are currently in talks about a loan modification, so hopefully we'll break even with only the main house rented.Thanks,[redacted]This is a 30-year old house that has been a rental for at least the last 7 years (the owner stopped claiming an owner-occupant exemption in 2009). The owner has specified and instructed us to do the bare minimum of maintenance and (as shown above) specifically instructed us to not do things they themselves acknowledge as needed. In addition to those items, they seem to be forgetting all the "Band Aid" fixes they have required over the years.02/26/2013 Repair - leak in roof06/12/2013 Repair - 2nd roof leak10/10/2013 Repair - Owner requested repairs - Mold on wall from old leak, repair old roof, replace hinges on gate, repair front stairs12/11/2013 Repair - repair roof leak - Roof leak in studio. Leak is a preexisting problem last repair was a temporary fix.02/13/2014 Repair - roof leak repair over studio - Studio has a roof leak near the door.Each one of these roof repairs was, at the owners request, the bare minimum to handle the problem ($100 to a handyman doesn't fix much on a roof). All they ever authorized was what was necessary to pass County Section 8 inspections. The problems the owners cite and claim are "tenant caused damage" are actually caused by the owner's deferred maintenance.
Complaint: [redacted]
I am rejecting this response because:1. We, the owners, did not leave the property unwatched and unattended from February 1st. Aloha Coast Realty were the property managers until February 24th, when we asked them for our keys back because they refused to return multiple phone calls. If Aloha Coast is claiming the property was unwatched and unattended from February 1st to February 24th, they are admitting THEY left it as such while we were under the impression that they were fulfilling their obligations as property managers.2. We, the owners, did not receive the keys as requested until March 7th, after calling and complaining that they had not been received as requested on February 24th. So the claim that the property was vandalized "in the months" in was left unattended is inaccurate. It was still in their care until February 24th, and then left unattended for another 2 weeks because the keys were sitting on the desk of their receptionist, and not mailed back to us as requested, due to their negligence. Once we finally received the keys from them, we had someone in the house taking pictures within 4 days. As we have family that live one minute away, at no time was this property "unwatched"3. There is no valid reason for the accusation of "rampant" property crime in the immediate area. Where are the statistics to back up a bold claim like that? There are absolutely no signs of forced entry anywhere in the home. The claim that it was broken into and vandalized is absolutely false. All damage occurred from previous tenants.4. The pictures attached show that the damage was done over time. The damage outside is obviously older than one month. There were no signs of any forced entry anywhere in the home. All damage in the home (for instance, missing countertop tiles in attached pictures) had been caused by the previous tenant. It was not caught in the "final walk through" that Aloha Coast is claiming to have done. The shower wall that needs to be replaced was caused by water damage. This could not have been done by vandals. Again, there was no sign of forced entry, and it's water damage from the shower. The roof is intact(attached picture from crawl space above shower show no sign of leaks from the roof) so the only way this damage could have happened would be from previous tenants over time. And it would have been glaringly obvious to anyone doing a proper walk through, as it was glaringly obvious to the person who walked through the the home on March 16th and took the attached photos.
Sincerely,
[redacted]
It is inaccurate to stay that we failed to inform them of issues. For much of the time we managed the...
property, we were communicating with Mr. [redacted]. We did not realize that he failed to share that information with Mrs. [redacted]. In retrospect, we know now that he did not share things with her in order to avoid taking the brunt of her irrational and horrific screaming and threatening. We have copies of all the emails to and from both of them for the entire time. The home was not left filthy, in fact it was cleaner than what it was when we took over managing it. Even Mrs. [redacted] acknowledged the poor condition in which her tenants left the home when they skipped out. [redacted] did clean it. It is true that they did not climb to the top of the 25 foot tall cathedral ceilings to remove the cobwebs that left there when the [redacted]'s moved to the mainland and remained there through the time that the [redacted]'s self-managed the property. The floors were damaged before we took over management (a fact that was acknowledged by Mr. [redacted] at that time). In fact, those floors were damaged when the [redacted]'s bought the house. We have all the photos to prove that. A single window screen was torn when the [redacted]'s arrived (several weeks after the tenant left), which was caused by a rat trying to get into the house while it was vacant. The person that trimmed the trees did leave the branches (again, the house was unoccupied at the time) for a couple of days until he could return with a larger truck. The cloud of flies already existed due to to rotting fruit on the tree caused by the [redacted]'s refusal to pay for qualified yard care. It is not a requirement of any lease for the tenant to care for the homeowner's custom plantings and tree care (which the [redacted]'s were told by not just us, but the property managers from [redacted] as well). If you consider refusing to accept Mrs. [redacted]'s screaming, lies, fabrications and inability to acknowledge facts presented to her as a "refusal to resolve" the issue, then that is true. She apparently believes that being loud, irrational and outright lying will get people to give her what she wants - and that doesn't work with us. There is no negotiation with her since she is completely irrational and potentially delusional. Her husband is a rational decent person who has apologized to us more than once for his delusional wife, but lacks the spine to stand up. I could go on, but there's no point for all the reasons I stated previously and in here.
It is inaccurate to stay that we failed to inform them of issues For much of the time we managed the property, we were communicating with Mr [redacted] We did not realize that he failed to share that information with Mrs [redacted] In retrospect, we know now that he did not share things with her in order to avoid taking the brunt of her irrational and horrific screaming and threatening We have copies of all the emails to and from both of them for the entire time The home was not left filthy, in fact it was cleaner than what it was when we took over managing it Even Mrs [redacted] acknowledged the poor condition in which her tenants left the home when they skipped out [redacted] did clean it It is true that they did not climb to the top of the foot tall cathedral ceilings to remove the cobwebs that left there when the [redacted] 's moved to the mainland and remained there through the time that the [redacted] 's self-managed the property The floors were damaged before we took over management (a fact that was acknowledged by Mr [redacted] at that time)In fact, those floors were damaged when the [redacted] 's bought the house We have all the photos to prove thatA single window screen was torn when the [redacted] 's arrived (several weeks after the tenant left), which was caused by a rat trying to get into the house while it was vacant The person that trimmed the trees did leave the branches (again, the house was unoccupied at the time) for a couple of days until he could return with a larger truck The cloud of flies already existed due to to rotting fruit on the tree caused by the [redacted] 's refusal to pay for qualified yard care It is not a requirement of any lease for the tenant to care for the homeowner's custom plantings and tree care (which the [redacted] 's were told by not just us, but the property managers from [redacted] as well)If you consider refusing to accept Mrs [redacted] 's screaming, lies, fabrications and inability to acknowledge facts presented to her as a "refusal to resolve" the issue, then that is true She apparently believes that being loud, irrational and outright lying will get people to give her what she wants - and that doesn't work with us There is no negotiation with her since she is completely irrational and potentially delusional Her husband is a rational decent person who has apologized to us more than once for his delusional wife, but lacks the spine to stand upI could go on, but there's no point for all the reasons I stated previously and in here
Complaint: [redacted]
I am rejecting this response because:It is interesting that the first response stated vandalism as the cause, and now we have a completely different story.Clearly the response was written by using incomplete examples. Although the response did not address my current complaint, I am happy to respond to it.In the email example given by Aloha Coast dated Dec 9, 2014 regarding the tile, they clearly did not pay attention to the wording that proves my point.On Tue, Dec 9, 2014 at 6:17 AM, [redacted] <[redacted]> wrote:Hello, Please do what needs to be done inside, and pressure wash. We still can't afford to paint, but we're working toward it, because it really does need to be done.Whatever price you think will work. Just concentrate on renting the main house. The little mother in law apartment is just a pain to rent. Hopefully someone will want the whole thing. We are currently in talks about a loan modification, so hopefully we'll break even with only the main house rented.Thanks,[redacted]Sent from my [redacted] smartphoneAs Aloha Coast pointed out, a $100.00 handyman does not do much. What I find interesting is that no where in my email do I limit spending on repairs inside the home, nor do I ask that ANY RECOMMENDED REPAIRS BE EXCLUDED "Please do what needs to be done inside". Also, I clearly say "Whatever price you think will work". Maybe if they, as managers, sent someone who could accomplish a repair correctly, it wouldn't have fallen apart 13 months later. No, tile does not last forever. But a repair done correctly should last for more than one year, not make matters worse within months. See attached pictures. As far as the painting goes, I say in the email that we could not afford it because it was for the entire home, and no it was not a viable expense at the time, but this was strictly for curb appeal, not structural integrity. We have never prohibited spot repairs and painting when necessary. For example, when a piece of wood is replaced and needs a coat of paint to protect against the elements.In regards to the roof leaks, which were no where near the damaged bathroom, as the pictures in my previous response show, I am happy to respond although I don't see how it is related to the bathroom in an entirely different part of the home.In February of 2011 we redid most of the roof, at a cost of over $2,000.00. Most of the leaks mentioned were repaired BECAUSE I CALLED ALOHA COAST TO GET SOMEONE UP THERE TO GET THEM FIXED. Which is funny, considering at that time I was paying THEM management fees. Believe me, I was not happy to pay for repairs on a brand new roof, but as Aloha Coast stated, we DID pay for them. At no point did we ask them to limit the repair cost to $100.00. Perhaps if they had called someone competent or advised us of the lack of skill of the person THEY CONTACTED, there would not be a list of leaks - just one that was repaired correctly. Although, as the repairman was called a "good friend" by [redacted] D. I wonder if the lack of accuracy and subsequent additional repairs in the same exact area had been planned.Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It was our dream to move our family and successful business to Hawaii. Attending college in Oahu, eight beautiful vacations, Aloha spirit and Ohana; all of these contributed towards this choice.We were offered a management job at a large processing factory, accepted the position, moved 8,000 square feet into a 20 foot container, drove 3 vehicles 650 miles and onto a boat. Then flew 3,000 miles with two daughters and one yellow Labrador to Hilo our new adventure-land.Through unforeseen circumstances the job ended and our dream turned into a pleasant vacation.! The owner of Aloha Coast Realty turned pleasant into NIGHTMARE !We paid the lease in full, cleaned and cared for the home as it was our own, and were treated by the owner of Aloha Coast Realty with disrespect, unprofessional behavior, and rudeness.The owner has withheld our security deposit wrongfully and willfully and illegally. After speaking with our attorney we have found that the owner of Aloha Coast Realty has FAILED TO COMPLY (HRS 521-44 (c), (g), & (h)). We are asking (again) for our security deposit to be returned to us in its ENTIRTY immediately.We are also seeking an additional $3,750.00 in damages for the owner's wrongful and willful retention of security deposit, slander during phone conversation, and libel to our character placed on this Revdex.com forum(HRS 521-44 (h)(1)(2)(3) & (4).)
Sincerely,
[redacted]
The only response this complaint is worthy of is "it is inaccurate, untrue and wrong". There is no point to further discussion as the complainant is both unreasonable and irrational.
The complainant is clearly forgetting the history of the problems they point out. For example, the tile - in December of 2014, problems with the tile were pointed out to the owner.
On Mon, Dec 1, 2014 at 4:27 PM, [redacted] <[redacted]> wrote:Aloha all-The tenants did vacate the house. Pina and I went up and changed the locks and secured the house.There is very little damage, and it was pretty clean, but the bathroom tiles are in worse shape and it needs some paint and minor repairs. I have John Murray scheduled to head up there this week. Notice the words said - "the bathroom tiles are in worse shape". They were never in good shape. A year and a half later, some of the same tiles, in a different location in the same bathroom, had came off. Continued deterioration of a known problem is not tenant damage. The tile in that bathroom was installed prior to 2002 - in other words, at least 13 years ago. Hawaii Information Service listing [redacted] by [redacted] (listed 9/2/2002 and sold 2/4/2003). The owners know that it is at least 9 years old because it was there when they bought in 2006. Tile is not eternal. In much the same way, the exterior paint is pointed out a "tenant damage", which is was not. The owner themselves said the exterior needed work.On Tue, Dec 9, 2014 at 8:17 AM, [redacted] <[redacted]> wrote:Hello, Please do what needs to be done inside, and pressure wash. We still can't afford to paint, but we're working toward it, because it really does need to be done.Whatever price you think will work. Just concentrate on renting the main house. The little mother in law apartment is just a pain to rent. Hopefully someone will want the whole thing. We are currently in talks about a loan modification, so hopefully we'll break even with only the main house rented.Thanks,[redacted]This is a 30-year old house that has been a rental for at least the last 7 years (the owner stopped claiming an owner-occupant exemption in 2009). The owner has specified and instructed us to do the bare minimum of maintenance and (as shown above) specifically instructed us to not do things they themselves acknowledge as needed. In addition to those items, they seem to be forgetting all the "Band Aid" fixes they have required over the years.02/26/2013 Repair - leak in roof06/12/2013 Repair - 2nd roof leak10/10/2013 Repair - Owner requested repairs - Mold on wall from old leak, repair old roof, replace hinges on gate, repair front stairs12/11/2013 Repair - repair roof leak - Roof leak in studio. Leak is a preexisting problem last repair was a temporary fix.02/13/2014 Repair - roof leak repair over studio - Studio has a roof leak near the door.Each one of these roof repairs was, at the owners request, the bare minimum to handle the problem ($100 to a handyman doesn't fix much on a roof). All they ever authorized was what was necessary to pass County Section 8 inspections. The problems the owners cite and claim are "tenant caused damage" are actually caused by the owner's deferred maintenance.
Complaint: [redacted]
I am rejecting this response because:1. We, the owners, did not leave the property unwatched and unattended from February 1st. Aloha Coast Realty were the property managers until February 24th, when we asked them for our keys back because they refused to return multiple phone calls. If Aloha Coast is claiming the property was unwatched and unattended from February 1st to February 24th, they are admitting THEY left it as such while we were under the impression that they were fulfilling their obligations as property managers.2. We, the owners, did not receive the keys as requested until March 7th, after calling and complaining that they had not been received as requested on February 24th. So the claim that the property was vandalized "in the months" in was left unattended is inaccurate. It was still in their care until February 24th, and then left unattended for another 2 weeks because the keys were sitting on the desk of their receptionist, and not mailed back to us as requested, due to their negligence. Once we finally received the keys from them, we had someone in the house taking pictures within 4 days. As we have family that live one minute away, at no time was this property "unwatched"3. There is no valid reason for the accusation of "rampant" property crime in the immediate area. Where are the statistics to back up a bold claim like that? There are absolutely no signs of forced entry anywhere in the home. The claim that it was broken into and vandalized is absolutely false. All damage occurred from previous tenants.4. The pictures attached show that the damage was done over time. The damage outside is obviously older than one month. There were no signs of any forced entry anywhere in the home. All damage in the home (for instance, missing countertop tiles in attached pictures) had been caused by the previous tenant. It was not caught in the "final walk through" that Aloha Coast is claiming to have done. The shower wall that needs to be replaced was caused by water damage. This could not have been done by vandals. Again, there was no sign of forced entry, and it's water damage from the shower. The roof is intact(attached picture from crawl space above shower show no sign of leaks from the roof) so the only way this damage could have happened would be from previous tenants over time. And it would have been glaringly obvious to anyone doing a proper walk through, as it was glaringly obvious to the person who walked through the the home on March 16th and took the attached photos.
Sincerely,
[redacted]
It is inaccurate to stay that we failed to inform them of issues. For much of the time we managed the...
property, we were communicating with Mr. [redacted]. We did not realize that he failed to share that information with Mrs. [redacted]. In retrospect, we know now that he did not share things with her in order to avoid taking the brunt of her irrational and horrific screaming and threatening. We have copies of all the emails to and from both of them for the entire time. The home was not left filthy, in fact it was cleaner than what it was when we took over managing it. Even Mrs. [redacted] acknowledged the poor condition in which her tenants left the home when they skipped out. [redacted] did clean it. It is true that they did not climb to the top of the 25 foot tall cathedral ceilings to remove the cobwebs that left there when the [redacted]'s moved to the mainland and remained there through the time that the [redacted]'s self-managed the property. The floors were damaged before we took over management (a fact that was acknowledged by Mr. [redacted] at that time). In fact, those floors were damaged when the [redacted]'s bought the house. We have all the photos to prove that. A single window screen was torn when the [redacted]'s arrived (several weeks after the tenant left), which was caused by a rat trying to get into the house while it was vacant. The person that trimmed the trees did leave the branches (again, the house was unoccupied at the time) for a couple of days until he could return with a larger truck. The cloud of flies already existed due to to rotting fruit on the tree caused by the [redacted]'s refusal to pay for qualified yard care. It is not a requirement of any lease for the tenant to care for the homeowner's custom plantings and tree care (which the [redacted]'s were told by not just us, but the property managers from [redacted] as well). If you consider refusing to accept Mrs. [redacted]'s screaming, lies, fabrications and inability to acknowledge facts presented to her as a "refusal to resolve" the issue, then that is true. She apparently believes that being loud, irrational and outright lying will get people to give her what she wants - and that doesn't work with us. There is no negotiation with her since she is completely irrational and potentially delusional. Her husband is a rational decent person who has apologized to us more than once for his delusional wife, but lacks the spine to stand up. I could go on, but there's no point for all the reasons I stated previously and in here.