Aloha Dental

July 16, we impressed for the first night guardPatient paid $at the time of service for a service that was $Patient paid the balance of her night guard on April1, in the amount of $on this datePatient was called several times to schedule back in for her
night guard, but was unable to make it inThe first compatible date for her was April 8, Due to the probable lapse in time, the night guard did not fill well, and patient wanted to give it a try for a few days and to returnShe returned on April 13, and the night guard was re-impressedNo charge for first or second lab fee was passed on to the patientWe left her a phone message on 04/29/that her appliance was readyShe made and missed her appointment on May 8, 2015, but presented for her appointment on May 18, Missed appointment fee was not charged, and office visist fee also, was not charged.She scheduled appointments for January 21, and February 9, and she missed both of themWe did not charge her any cancellation or missed appointment feesShe rescheduled an appointment for May
The doctor introduced his selfThe doctor on duty saw her at no chargeShe explained she was going to a new dentist due to her insurance plan and they stated that the night guard needed replacedShe also stated she did not like the first night guard that was fabricated for her by Resolve LabIt did not fit well
She also stated that the second night guard "fits great", but her dentist recommended replacing the one she hasPatient stated that she had only worn the night guard for a few monthsShe wanted a new night guard at no charge(It was over one year old at this point.) He examined the night guard, and checked it using an explorerHe examined it for defects, preforations, and cracks
He explained that the night guard is showing wear that was within limits for a patient with "very bad grinding at night." The doctor explained that if any perforations of the nightguard were found, he would fully agree with the statement made by the other dentist, because it would be ineffectiveHe also explained that the night guard was made to proper specifications and wearing at a rate within limits and that a new night guard is not indicated at this timeHe explained that our office stands by its work and would gladly replace it at no cost if defects were detected and explained there is no formal warranty policy from the officeThe labs will guarantee up to months and only if there are defects in workmanship, which are not displayed in this caseHe reiterated that the night guard is fully functional in its current stateHe also told her that the night guard will continue to show signs of wear over time do to grinding, and that he is not recommending replacement at this timeHe also explained that if patient wants a new night guard made, he would do it for her for the cost of the lab feeThe doctor also stated he would be happy to talk to the dentist from Austin Modern DentistryThe patient did not say anything but hurried out of the office
The doctor also called the patient at the end of the day, and letting her know that he would be happy to answer any further questions she may have, and to lt her know the current night guard she had was made by Glidewell, which is a very well reputed lab and still in business
Patient's total out of pocket was $She did not pay for any extra office visits or any lab fees*** ** ***Office ManagerAloha Dental Austin*** ***
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