Here is an important fact for serious RV buyersWe went to Plemmon's RV World last week and found our next RVAfter an insulting valuation on our trade, we talked with *** RV in Concord, NCThey were so willing to get our business that they (***) beat Plemmon's by $on the same unitAs a matter of fact, we are getting a year model newer RVI would
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:the facts stated by dealership are untrue. We had not agreed to buy unit nor to give them a nonrefundable deposit. At no time was any form of agreement discussed about the deposit was nonrefundable , in fact several times the salesman stated the deposit was completely refundable, since the unit was the only one they would 'hold' it for me and if we came there and could not agree on a price we would be given the deposit back. Please ask them produce any paper work signed by me agreeing to any of the things they have stated. I can't express how much I was surprised I was I hear the salesman say he had told me I would not get the refund after his repeatedly saying otherwise. I have filed a complain with [redacted] my bank and will be contacting the NC State Attorney General's office for business affairs to investigated the practices of this dealership. Ask the salesman to produce his text messages from me--NOT one says I am going to buy the unit, in fact I ask for break down of charges to have for negotiating the price when we arrived. I have those texts on my phone. the decision to 'prep' was their own decision. now they want to make me pay for their error.
Regards,
[redacted]
As stated by [redacted], this deal was done completely by phone and over the internet. We have specific forms that we use when obtaining deposits. The first is the Partial Payment Customer Agreement. On this form we enter the customer's name, amount of deposit, the unit the...
deposit is holding and the date that it expires. The salesman went over this on the phone with [redacted] and told him that the refund would not be returned if they cancelled after the prep of the vehicle had been done as noted on the attached form. [redacted] called on the day (April 1, 2014) they were to pick the trailer up and sign the contracts to let us know they were cancelling the deal. [redacted] was told several times that if he cancelled after the prep of the vehicle was completed that the deposit would not be refundable.
Sincerley,
[redacted]
Controller, Bill Plemmons RV World
From my optic there are not enough superlatives to accurately capture Bill Plemmons exceptional service department. The service team and service advisor (Matt) are customer centric focused, very knowledge, and excellent communicators. BP has tackled several vexing motorhome problems for me and corrected each in a professional and timely manner. This dealerships has earned a 10 star rating for superior service, from me. BP's service department is head and shoulders above the competition.
Here is an important fact for serious RV buyersWe went to Plemmon's RV World last week and found our next RVAfter an insulting valuation on our trade, we talked with *** RV in Concord, NCThey were so willing to get our business that they (***) beat Plemmon's by $on the same unitAs a matter of fact, we are getting a year model newer RVI would
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:the facts stated by dealership are untrue. We had not agreed to buy unit nor to give them a nonrefundable deposit. At no time was any form of agreement discussed about the deposit was nonrefundable , in fact several times the salesman stated the deposit was completely refundable, since the unit was the only one they would 'hold' it for me and if we came there and could not agree on a price we would be given the deposit back. Please ask them produce any paper work signed by me agreeing to any of the things they have stated. I can't express how much I was surprised I was I hear the salesman say he had told me I would not get the refund after his repeatedly saying otherwise. I have filed a complain with [redacted] my bank and will be contacting the NC State Attorney General's office for business affairs to investigated the practices of this dealership. Ask the salesman to produce his text messages from me--NOT one says I am going to buy the unit, in fact I ask for break down of charges to have for negotiating the price when we arrived. I have those texts on my phone. the decision to 'prep' was their own decision. now they want to make me pay for their error.
Regards,
[redacted]
As stated by [redacted], this deal was done completely by phone and over the internet. We have specific forms that we use when obtaining deposits. The first is the Partial Payment Customer Agreement. On this form we enter the customer's name, amount of deposit, the unit the...
deposit is holding and the date that it expires. The salesman went over this on the phone with [redacted] and told him that the refund would not be returned if they cancelled after the prep of the vehicle had been done as noted on the attached form. [redacted] called on the day (April 1, 2014) they were to pick the trailer up and sign the contracts to let us know they were cancelling the deal. [redacted] was told several times that if he cancelled after the prep of the vehicle was completed that the deposit would not be refundable.
Sincerley,
[redacted]
Controller, Bill Plemmons RV World
From my optic there are not enough superlatives to accurately capture Bill Plemmons exceptional service department. The service team and service advisor (Matt) are customer centric focused, very knowledge, and excellent communicators. BP has tackled several vexing motorhome problems for me and corrected each in a professional and timely manner. This dealerships has earned a 10 star rating for superior service, from me. BP's service department is head and shoulders above the competition.