As stated by [redacted] , this deal was done completely by phone and over the internet We have specific forms that we use when obtaining deposits The first is the Partial Payment Customer Agreement On this form we enter the customer's name, amount of deposit, the unit the deposit is holding and the date that it expires The salesman went over this on the phone with [redacted] and told him that the refund would not be returned if they cancelled after the prep of the vehicle had been done as noted on the attached form [redacted] called on the day (April 1, 2014) they were to pick the trailer up and sign the contracts to let us know they were cancelling the deal [redacted] was told several times that if he cancelled after the prep of the vehicle was completed that the deposit would not be refundable Sincerley, [redacted] Controller, Bill Plemmons RV World
From my optic there are not enough superlatives to accurately capture Bill Plemmons exceptional service department The service team and service advisor (Matt) are customer centric focused, very knowledge, and excellent communicators BP has tackled several vexing motorhome problems for me and corrected each in a professional and timely manner This dealerships has earned a star rating for superior service, from me BP's service department is head and shoulders above the competition
As stated by [redacted] , this deal was done completely by phone and over the internet We have specific forms that we use when obtaining deposits The first is the Partial Payment Customer Agreement On this form we enter the customer's name, amount of deposit, the unit the deposit is holding and the date that it expires The salesman went over this on the phone with [redacted] and told him that the refund would not be returned if they cancelled after the prep of the vehicle had been done as noted on the attached form [redacted] called on the day (April 1, 2014) they were to pick the trailer up and sign the contracts to let us know they were cancelling the deal [redacted] was told several times that if he cancelled after the prep of the vehicle was completed that the deposit would not be refundable Sincerley, [redacted] Controller, Bill Plemmons RV World
From my optic there are not enough superlatives to accurately capture Bill Plemmons exceptional service department The service team and service advisor (Matt) are customer centric focused, very knowledge, and excellent communicators BP has tackled several vexing motorhome problems for me and corrected each in a professional and timely manner This dealerships has earned a star rating for superior service, from me BP's service department is head and shoulders above the competition