Aloha Pools & Spas of Paducah

I am rejecting this response because:Not all of my concerns were addressedAnd, it is too little, too late
Regards, *** ***

they did not say anything about the cowlThey said it was something on the door frameI just had the cowls replaced last year so they are brand new I have the receipts

I am rejecting this response because:When the local manager hung up on me when I stated that I would hold on the line that was the last straw for Safelite to fix the damage done to my vehicleI have received an estimate for a different shop to perform the work and have attached it for your reference, this estimate was also sent to Michael R***I will wait on the response whether the estimate will be approved or what next actions Safelite will be taking to remedy this issue to my liking.Regards, *** ***

Dear Mr***,? I’m very sorry about all the issues you described after we installed a replacement back glass on your Jeep Renegade.? The Safelite Operations Manager in your area has been in contact with local dealers and has confirmed that the glass we installed is correctThe
only other options for dealer glass are a non-tinted version and a non-heated version.? Regarding the scratches, We are accepting responsibility for those and we will pay to have the damage repairedI understand that your wife spoke to the Operations Manager and was advised of the process to make that happenAt this time we are awaiting an estimate for repair of the damages? Again, I apologize for the scratches and your frustrationWe do appreciate your business and look forward to resolving this to your satisfaction

I am rejecting this response because: the damage was done by Safelite AutoGlassAnd I don't feel like I should take a $lost for their mistake
Regards,
*** *** ***

Dear Ms***,? I’m very sorry for the misunderstanding about the deductible for the windshield replacement on your Scion TCAccording to our billing department we did receive the $payment and this has been removed from collectionsA confirmation of this was also emailed on
October 31, 2016.? The windshield replacement was performed in the state of FloridaFlorida law allows for waiving the deductible for a windshield replacement as long as the policy is written in the state of Florida and the insured carries comprehensive coverageWe were not aware that your insurance policy was written in the state of New Jersey and you carried a $comprehensive deductibleWhen we attempted to invoice your insurance provider, we were advised that you did have a $deductible that appliedThat is when we attempted to reach you to collect that amount.? I do apologize for the issue and the frustration it causedRest assured, your balance shows paid in fullSafelite appreciates your business

I'm very sorry about the incorrect information provided through our website? about part availability and pricing for the damaged glass on your Lexus SC The computer showed availabilty of Aftermarket parts in error and provided your quote based on those partsIn reality we don't show
the aftermarket parts available and provided a new price to you for the Original Equipment parts that we do show availableThere is a significant difference in price as you were advised
We are attempting to locate the aftermarkets parts through some providers of difficult to locate or discontinued partsWe hope to have some information in the next few daysI want to reassure you that these will be NEW parts not salvage parts and would be correct for your vehicleIf we aren't able to locate the aftermarket parts, we will let you know how we can proceed
Again, I apologize for the system errorWe are exhausting all possibilities so that we can get your glass replaced very soon for the price your were quotedIf you have any questions, please feel free to contact the Executive Service team at 1-866-212-

Dear Mr***,
I’m very sorry that the paint on the roof of your Honda Odyssey was damaged after the windshield installation we did in April of Our records show that we issued you a check in the amount of $on August 20, and the check was cashed on August 25, That
amount was paid as a settlement for paint damage to the roof of your vehicleIt is our understanding that you accepted the $with the understanding that this particular issue would now be closedYou do still have a warranty with Safelite for the original windshield as long as you own the vehicle
Again, I apologize for the damageIf you have any additional questions or concerns, please call our Executive Service team at 1-***

I am rejecting this response because: The above picture is the result of your so-called repair, I will continue to pursue this matter and will post on every media outlet that I possibly can to earn others of the poor quality of work and customer relations that you truly stand forRegardless of the waiver at the time the waiver was signed and the time the work was started she was left with no choice but to sign the waiver, all the while trying to watch a child and halting every thing for this poor excuse of a repairNot to mention when the technician himself was complete with the job he himself stated he wasn't happy with the workI will continue to warn others to not utilize your company, as I have already convinced four people to cancel future repair work with youBeing that I work with Soldier's who utilize USSA in which you work with it will become my personal mission to ensure they are protected from such a horrible experience.Regards,? *** ***

Dear Mr***,I'm very sorry that the rain sensor didn't work after we replaced the windshield on your Lexus LS In reviewing the file, it appears that we made several attempts to correct the issue and eventually replaced the windshield, rain sensor, and other miscellaneous? required
parts? with factory partsThis was all done at no cost to you under our warranty.? I apologize that it took quite some time to rectify the issue and you experienced inconvenience during that processIf there is anything else we can do to assist you, please call ###-###-####

Dear Mr***,I'm so sorry that you didn't feel confident in Safelite's follow throughI did verify that we received the windshield and it was installed in your vehicle todayMy understanding is that everything went wellIf you do have any further questions or concerns, please feel free to contact us at ***Safelite does appreciate your business

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
D*** ***

I feel I was given a brush off blanket answer concerning your customer service rep and really the installation discrepancies? on multiple installs.? Although I am happy to know that a rock chip does not void my lifetime warranty at least that is what I got from your reply and hope that is correct.? I have not received any conclusion on how your? customer service rep (your? voice to the public and customers)? was rude, argued with me, and just straight up lied to me to justify how a rock chip does voids my warranty.? Also the individual that installed my windshield said the same thing, which tells me there is obviously some kind of training and/or communication? issue within your company that was obviously getting to the customer and should not or we would not be in this situation.? I? got off the phone? not confident in your company and my decision to do business with? Safelite because of? your customer service rep? and the fact that both windshields installed in months? on the same vehicle were not completed correctly.? Please understand I? am no stranger to windshield? replacements, processes and how our area wears on glass and installation materials.? Other than the? 2? windshields replaced recently with your company,? I have had windshields replaced (with our local glass place) in years.? So rocks chips are an issue in my area and the fact that our weather? can dry? out the glue used to secure/seal windshields, it has happened twice.? Both times the issue was fixed no problem for free.? I had no installation issues, they did not forget to install a seal, install a cowling incorrectly or mess up my installation appointment causing me to reschedule my day and appointments.? As an unhappy, disrespected customer that has been wronged on so many levels? Safelite still has done nothing to make this right.?

Hello,It has been over days since Satellite agreed to refund the money (see closed complaint #***)I seek your assistance in getting the refund agreed upon.Contacted them this morningIngrid, the representative I spoke to, could not find any documentation on the notes of my account stating they had agreed to the refundShe was going to reach out to Daniela, who reportedly handled the account, but I have not heard a response

Dear Mr***,I’m very sorry that an unrealistic expectation was set when scheduling the windshield replacement for your Chevy SuburbanWindshield replacements require a minimum of minutes to hours to performSome vehicles take much longerI understand your frustration for the
inconvenience this caused.When providing quotes and selecting parts for windshield replacements our representatives are required to ask every question that our system presentsYes, our scheduling system did ask about the type of molding/gasket that was currently on the vehicleReplacement of the moldings or gaskets is NOT always required for a proper installationThe initial estimate of the work included the cost of the gasket but it was determined by the technician that NOT replacing it was a better optionBelow I am including some information provided by the Safelite store manager explaining why we generally don’t replace the gasket on vehicles such as yoursYou weren’t charged for the gasket.This is the explanation I received from the manager of the Safelite location that performed the installation.“When the order is written up on any vehicle, the computer system will normally add any trim, moldings, etc that may be needed.”“When it comes to these older trucks that are sealed with a gasket, the original seal is times out of is a better choice to use for the fact they are already conformed to the windshield and bodyGaskets were designed to be re-usedTrying to get a brand new gasket to look correctly and match the dirt/paint lines as the original is almost impossible since years of use has made the gasket expand and contract (as it should with weather)The only time we generally use a brand new gasket is if it starts to deteriorate, hardens, cracks, etc.”“Our policy that is in place to ensure the window is sealed properly, with old AND new gaskets is to seal the glass to the gasket with urethane, as well as the gasket to the body with urethaneAs far as replacing the chrome locking strip, you are correctWe generally don’t replace those and we usually don’t carry themWe’ve had to turn away quite a few of these vehicles due to having too much potential rust underneath the gasketWhich it doesn’t matter how much urethane is used, if we use a new gasket and locking strip, they WILL leakThe problem with rust or failed body seams on older vehicles, is that A LOT of customers don’t understand that possibility because no matter what kind of paint job they have, or if there isn’t any VISIBLE rust on other parts of the vehicle, DOES NOT MEAN that rust isn’t lurking in places that cannot be seen.” “Lastly, as far as older vehicles such as this should ALWAYS be inshop which is the only way to get an exact time to get work done.”Again, I apologize for the unrealistic expectations that were setIf you would like us to replace the gasket, we can do so in our Safelite shop and not on a mobile basisPlease feel free to contact us at ###-###-#### or stop in to the Safelite shop in Seattle to speak with the Store manager

Dear Mr***,I sincerely apologizeA request to refund the $back to your credit card was submitted on August 22, For some reason that request was never processedAttached is a copy of the credit confirmation with today's date of September 6, You should see the funds in your account within business daysAgain, I'm very sorry that the original request wasn't processedI can assure you that the credit is now on its way

Dear Mr***I'm very sorry to hear that your cowl was damaged while preparing to replace the windshield on your Volvo I reached out to the manager of your local Safelite shop for additional details.I understand that he spoke with you today and let you know that we were able to locate
a cowl in Georgia and it's being ordered todayOnce we receive it you'll be contacted to schedule a time to install it for you.I do understand your frustration at the amount of time it's taken to locate the partWe are respectfully declining your request for a refund

Dear Mr***,I am very sorry about the experience you had with us thus farI did read over your complaint and spoke with the store manager's superior Steven E*** He advised we have dropped the ball on this matter and for that we're sorry for the inconvenience we've causedThe shop will
cover the cost of your install that is set for In Shop Aug 7th, at 1pmAlso, we would like to send you $in additionIf you would accept our offer we would be more than happy to send you a checkIf so, please verify the spelling of the name and address you would like us to send it toIf there's anything else we can do please let me know.Thank you,Danielle D***

Dear Mr***,? I’m very sorry that the back glass we installed on your Saturn Aura has “dips” or defectsI understand that we ordered several pieces of glass and they all had the same defectsUnfortunately, we were not able to locate a different manufacturer to provide the
glass.? Safelite will be refunding you the entire amount paid for the back glass installation, $A check request was submitted today and the check should go out in the mail no later than Thursday October 20thPlease allow 7-business days to receive the check in the mail.? ? ? Again, I apologize that the glass has imperfections and we weren’t able to locate a different source to rectify the issueThis is a highly unusual situation and we regret the inconvenience this has caused youIf you have any other questions or concerns, please feel free to contact our Executive Service team at ###-###-####

Dear Mr***I’m very sorry about all the inconvenience you’ve experienced regarding the windshield replacement for your *** Tacoma.Our records indicate that we have received the windshield with the *** logo that you requestedA representative left a message on December 21st asking
you to contact us to schedule the installation.Our warehouse has confirmed that *** is the manufacturer of the OEM glass for ***The part that we brought out indicating it was OEM was indeed made by *** on the same assembly lines at the OEM glassThe only difference is that it doesn’t have the *** logo.Neither the technician nor the local shop had direct knowledge that *** is the manufacturer of the OEM glass for ***That information came from our supply chain team and our warehouseI do apologize that we weren’t able to confirm that with you when the technician arrived to do the work.Again, the glass with the *** logo has arrived and we will be happy to schedule the installation for you