Aloha Pools & Spas of Paducah

I believe we need to take this before a judge so we can can have these things done and check by a neutral party and see if the court can better help us so that both parties best interest is a the forefront because I dint want to be taken advantagd of as we deal with the details of this case of the water leak.
Regards,
[redacted]

I’m very sorry to hear that the recent windshield repair on your 2011 Nissan Maxima has cracked out and your windshield now requires replacement. While we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair process....

Nor can anyone guarantee that a chip repair will never crack further. I have attached a copy of our warranty, which includes our money back guarantee for repairs. If a repair fails or is just not satisfactory, Safelite will refund the cost of the repair to the paying party. The replacement windshield would then be subject to any deductible on your auto policy.
In your case, your deductible is more than the cost of the windshield so the replacement would be out of pocket for you. We do understand your frustration. Because your insurance company waives your deductible if the windshield can be repaired successfully, you expected to have no out of pocket expense. Now you are facing the expense of a windshield replacement. The full replacement cost of the windshield would be $308.95 plus sales tax, disposal and mobile fees. As a courtesy, we would like to offer to replace your windshield for an all inclusive price of $250.00 with no additional cost for us to come to you. Feel free to contact us at 1-866-212-5457 if you would like to schedule the installation.
Again, I apologize that the repair attempt wasn’t more successful. We do appreciate your business and hope to be able to work with you and get a new windshield installed for you.

I am rejecting this response because: I was promised to receive ONLY ONE email. I did not agree to receiving multiple emails. I respectfully ask that you listen to the call.

Hi,I had filed a complaint against Safelite. They said they would refund my money. I still haven't gotten the check. I would like your help ingetting them to honor that promise. My case number is [redacted].Thank you,[redacted]

Dear Mr. [redacted],
I’m very sorry that you have new windshield damage on your 2013 Volkswagen Golf. When we replaced your windshield in November we provided a national lifetime warranty for any material defects and our workmanship as long as you own the vehicle. Upon inspection, it was determined...

that your windshield was struck by an object that caused the new damage. This is not covered by the warranty. I have included a copy of the warranty for your records.
Some of the items that are covered by the warranty are:
Air leaks
Water leaks
Loose moldings
Defects in the glass, such as distortion
Cracks that are not caused by an object striking the glass
Because the damage to your windshield is not due to a material defect, we would recommend that you contact your insurance provider and file a claim for the new damage. Again, it is unfortunate that you received new damage to your windshield so soon after it was installed. Safelite does appreciate your business. If you have any further questions, please feel free to contact us at 1-866-212-5457.

HI!Yes, I never got anything from them (I'm sure they tried to contact me, but nothing came thru) I apologize!!Yes, my address is [redacted] Rd. Bucyrus, OH 44820That would be wonderful if you'd send...I will look thru my messages!!!Thank you,

Dear Mr. [redacted],
I’m sorry to hear your concerns about the price of the back glass replacement for your 2012 Ram Pickup. In checking our records, we were originally advised that the vehicle had a power slider but that was incorrect. The quote you mentioned was for the correct aftermarket manual...

slider for the vehicle. When James, your representative, brought the vehicle in to have the work performed we had both the aftermarket and the OEM back glass available. He was advised of the difference in price and he requested that we install the OEM part. James stated that he was responsible for the damage and he would be paying for the work. He preferred to have us install the OEM glass as it was what was originally in the vehicle and he felt that “his boss” would be upset if the aftermarket glass was installed.
We received authorization from James to install the more costly OEM glass, even though the aftermarket was also available for installation. There was no coercion or pressure by the Safelite personnel to install the OEM glass. Therefore, we are not willing to refund any portion of the amount paid for the back glass installation. If you have additional questions or concerns, please feel free to contact our Executive Service team at 1-866-212-5457.

You guys are unbelievable.  Unbelievable.Read this carefully.  Try to read what I write here...I paid for mobile service on 12 Sep 16.  My problem isn't with your technician who came at the appointed window frame of 12 - 5.  My problem is you people said to me that you will call me to narrow down a time within that window when he or she would show up.  YOU DID NOT.Your customer service sucks!You also told me that you would send someone to my location to fix my window wiper fluid jets THAT YOU BOTCHED, but you "would call me back on Thursday to narrow down a time frame that is already set for 8 am - 12 noon on 17 Sep 16 (Saturday). YOU DID NOT CALL.  I have been calling all week to get a narrowed timeframe and you want me to drive my car to your shop so you can fix the mistake YOU made to my car?  Are you going to refund me my $30.00 mobile charge I already paid for the convenience of you coming to my location?  When you refund me my mobile charge, I will bring my car to your shop for you to fix the mistake YOU MADE TO MY CAR.  And you have the AUDACITY to imply that I am the one with the issue.  YOU BOTCHED MY CAR.Call my phone, tell me the specific time you will come within the 8 AM - 12 noon window like you said you would, come to my location and fix the wiper fluid jets YOU botched up.  Or give me my money back, so I could come to your shop for you to fix YOUR mistake.
Regards,
[redacted]

Dear Ms. [redacted],I’m very sorry that you are experiencing a water leak after we replaced the windshield on your 1984 Chevrolet Corvette. I reached out to the local Safelite shop and was advised that we are ordering the replacement weather stripping that you need. This is being covered by our...

National Lifetime warranty at no cost to you.Once the part arrives, the Safelite location will contact you to arrange a time to install it for you. Again, this is part of our warranty and there will be no charge to you. Dealer parts generally take about 5-7 business days to receive and you will be contacted after it arrives.I apologize for any misunderstanding. Safelite does appreciate your business.

Dear Mr. [redacted],
I’m very sorry for the confusion about the deductible that applied to the windshield replacement on your 2009 Dodge Pickup. In reviewing your file, per your insurance provider you requested a change to the comprehensive deductible on June 25, 2015. The request was to change it...

from $250 to $100. That change did take place with an effective date of June 25, 2015.
The issue is, your claim was filed with a date of loss of February 15, 2015. At that time, your deductible was still $250 and that is why you were required to pay the $250 deductible. Any claims with a Date Of Loss after June 25, 2015 would be subject to a $100 deductible.
Again, I apologize for the confusion. If you have any additional questions regarding your deductible, please contact your insurance provider.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. The problem is that the company has not communicated with their collection agency the resolution so I continue to get letters. In accepting this solution I hope the company can close this out for good so I will not receive any communication from the company.I thank Revdex.com and the company for this resolution. I know the company is trying but they are not able to get their collection agency to stop sending me communication.

Dear Ms. [redacted],
 
I’m very sorry for the difficulty scheduling the windshield replacement for your 2007 Mercedes ML 350. I do show that we were able to install the windshield as you requested Monday August 8th in the morning. In addition, Safelite did absorb your $50 deductible as a...

courtesy.
 
I also show that we scheduled a warranty appointment for August 10th due to air noise. I hope that we were able to correct that. If you are still having issues, please feel free to contact our Executive Service team at ###-###-####. Safelite does appreciate your business.

Dear Ms. [redacted],I'm very sorry that you had a water leak after we replaced the windshield of your 2013 VW Jetta. I understand that initially the Safelite location felt that the water leak wasn't due to our work. You have since been working with a member of our Social Media team and she has assured...

you that we will pay for the repairs to your vehicle. Our representative has already received the estimate and contacted the dealership to advise them we will be paying for the repairs once they are completed.Again, I apologize for the issues. I'm glad that our representative was able to assist you in resolving this. As soon as the work is completed, we will pay the vendor for the work. Thank you for your understanding and Safelite appreciates your business.

I am rejecting this response until the check is actually received. As of today I do not have a refund check.  I have been told on four different occasions that a check was being mailed. Not to mention the numerous hours I have spent dealing with the issue to follow up on the status of the check. I’m appalled at the complete lack of willingness to resolve this issue and would never recommend or use Safelite for any services in the future. A customer should not have to call a business establishment over 5 time and wait on hold for over an hour or more each time to obtain a refund due to a faulty repair.

Dear Mr. [redacted],Attached is a copy of the credit that was processed to your credit card. A member of our management team forwarded this to you on Friday October 14th by email as well. You should see the funds in your account no later than October 20, 2016. I do apologize for the delay in processing the credit to your account. If you have any further questions or concerns, please let us know at [redacted].Thank you for your patience and understanding.

Dear Mr. [redacted],I’m sorry that you didn’t find our offer to pay for the reasonable cost of repairs to your 2007 [redacted] Vue satisfactory. You are asking for a payment of $1500 without any estimate or documentation to indicate what that would be for. If you don’t want Safelite involved in the repairs to your vehicle we would need you to provide a detailed estimate of the repairs, on the repair shop’s letterhead, for our review. We have already purchased the dash bezel to replace the damaged one. We have attempted to work with you to make the needed repairs to your vehicle at our expense. We will continue to do so if you will allow it. We would like to bring this to a reasonable and satisfactory resolution.

Dear Revdex.com,Thank you for investigating this matter further. I have attached the Safelite Auto Glass receipt and the auto body receipt for costs incurred to fix the damage to the car. I have attached photos from the auto body shop documenting the faulty windshield installation which caused water leaks...

into the car. I have sent two letters and all I have received from Safelite is the generic email included in the attachments. I followed the directions on the email and sent an email to the executive dispute team. No response.Thank you for your time.Sincerely,[redacted]

Dear Mr. [redacted],I apologize for any misunderstanding regarding the amount that our field management team agreed to reimburse you for down time while your truck was being repaired. There was never an agreement to reimburse you for 2 weeks of down time. Each time you contacted either the Executive Service team or a member of the field management team, you were advised that we would only reimburse you for 1 week of down time. We do have notes that you spoke with a member of our Executive Service team on August 17, 2016. In that call you stated you received an email from Derrick stating that we would not reimburse you for a 2nd week of downtime. You replied that you would contact an attorney. Your attorney suggested you contact Safelite again and see if you could discuss this with Derrick's manager.Your request has been thoroughly reviewed by the Store Manager, Operations Manager and Division Manager to whom Derrick reports. They are all in agreement that we will not compensate you for an additional week of down time because the repairs done by the shop of your choice took an additional week to complete. The repairs were to be completed on August 13, 2016 and we were advised that you picked up the truck on August 22, 2016. As a courtesy we paid for the repairs in the amount of $2182.94 as well as reimbursing you 1 week of down time in the amount of $2117.27. Safelite will not agree to any additional compensation. Our position will not change regarding any additional compensation.

Dear Mr. [redacted],
 
I’m very sorry that you have new damage apparently caused by something striking the windshield of your 2007 Ford Focus. Safelite did replace the windshield for you in August of 2014. At that time you were advised of our Nationwide Lifetime warranty against defects in the...

glass itself or in our workmanship. I have included a copy of the warranty for your reference.
 
Our warranty doesn’t cover damage caused by something hitting the windshield as we have no control over that. It is unfortunate that you incurred new damage less than 2 years after the windshield replacement. We would be happy to work with you to provide a replacement for you at the best possible price.
 
It is regrettable that your windshield has new damage. Because something hit your windshield to cause the chips/cracks, we won’t be able to honor your request to repair or replace the windshield at no cost to you. There is nothing indicating that you had an issue with the original installation, so we must deny your request to refund that cost as well.
 
If you have any further questions or concerns, please feel free to contact our Executive Service team at 1-866-212-5457.

I am rejecting this response because: [redacted] is not covering my claim. The Safelite technician at no point in time advised me to look over my vehicle or told me he didn't replace the hoodpins.  You pride this company to cover 100% of your worksmanship and it seems like false advertizement.  If your company did not come out to "fix" my vehicle this would have never happened.  At this point I tryed to fix it the easiest way and my insurance no longer will cover the negligence of your company.  I would like the car repaired at no cost to me.  I'm not asking for anything beside this cost which would be incredibly larger if it involved another motorist.  If you are willing to work this out then I will settle this dispute.  If you can not settle this I will bring it to court, ive already contacted a lawyer if need be.  Lets resolve this in the easiest manner possible and just fix my vehicle.
Regards,
[redacted]