7/20/16 We recently had to let our yard guy go because money became a little tight for us. I was looking for a good gas trimmer to do the edging on all of our lawns myself. I called Aloha Power Equipment at about 3:45 pm and spoke to Tiana. She was so patient and knowledgeable about all the different trimmers. Tiana invited me to come down to fire up some of the trimmers so that I could experience them for myself. I drove from Ewa Beach to your Waipahu store at about 4:15. Upon arriving at the store, I was pleasantly greeted by Tiana and Dwayne. They showed me a Maruyama BT23L trimmer. Dwayne added some pre-mixed fuel and showed me how to operate the tool. As always, I had a billion questions for them. Both, Tiana and Dwayne, were so patient and polite despite it being the end of the day at about 4:55 pm. I didn't feel rushed at all. Dwayne even went the extra mile by showing me how to change the head on the trimmer and to reload string. I ended up buying a BT23L Maruyama trimmer, 2 cans of pre-mixed fuel, 2 different types of trimming string, and a Shindaiwa head and adapter kit. I have to say that I wish all my interactions with businesses were this perfect. These two people were absolutely over-the-top today in servicing me. I can guarantee you that they earn your company many repeat customers and referrals. I asked Dwayne how he is so happy. His response was that the company really takes good care of him. Great job with that! The positive energy radiating off these employees is a huge selling point. It leaves the customer feeling like life is great. Thank you so much for such a quality experience.
7/20/16
We recently had to let our yard guy go because money became a little tight for us. I was looking for a good gas trimmer to do the edging on all of our lawns myself. I called Aloha Power Equipment at about 3:45 pm and spoke to Tiana. She was so patient and knowledgeable about all the different trimmers. Tiana invited me to come down to fire up some of the trimmers so that I could experience them for myself. I drove from Ewa Beach to your Waipahu store at about 4:15. Upon arriving at the store, I was pleasantly greeted by Tiana and Dwayne. They showed me a Maruyama BT23L trimmer. Dwayne added some pre-mixed fuel and showed me how to operate the tool. As always, I had a billion questions for them. Both, Tiana and Dwayne, were so patient and polite despite it being the end of the day at about 4:55 pm. I didn't feel rushed at all. Dwayne even went the extra mile by showing me how to change the head on the trimmer and to reload string. I ended up buying a BT23L Maruyama trimmer, 2 cans of pre-mixed fuel, 2 different types of trimming string, and a Shindaiwa head and adapter kit.
I have to say that I wish all my interactions with businesses were this perfect. These two people were absolutely over-the-top today in servicing me. I can guarantee you that they earn your company many repeat customers and referrals. I asked Dwayne how he is so happy. His response was that the company really takes good care of him. Great job with that! The positive energy radiating off these employees is a huge selling point. It leaves the customer feeling like life is great. Thank you so much for such a quality experience.
7/20/16 We recently had to let our yard guy go because money became a little tight for us. I was looking for a good gas trimmer to do the edging on all of our lawns myself. I called Aloha Power Equipment at about 3:45 pm and spoke to Tiana. She was so patient and knowledgeable about all the different trimmers. Tiana invited me to come down to fire up some of the trimmers so that I could experience them for myself. I drove from Ewa Beach to your Waipahu store at about 4:15. Upon arriving at the store, I was pleasantly greeted by Tiana and Dwayne. They showed me a Maruyama BT23L trimmer. Dwayne added some pre-mixed fuel and showed me how to operate the tool. As always, I had a billion questions for them. Both, Tiana and Dwayne, were so patient and polite despite it being the end of the day at about 4:55 pm. I didn't feel rushed at all. Dwayne even went the extra mile by showing me how to change the head on the trimmer and to reload string. I ended up buying a BT23L Maruyama trimmer, 2 cans of pre-mixed fuel, 2 different types of trimming string, and a Shindaiwa head and adapter kit. I have to say that I wish all my interactions with businesses were this perfect. These two people were absolutely over-the-top today in servicing me. I can guarantee you that they earn your company many repeat customers and referrals. I asked Dwayne how he is so happy. His response was that the company really takes good care of him. Great job with that! The positive energy radiating off these employees is a huge selling point. It leaves the customer feeling like life is great. Thank you so much for such a quality experience.
7/20/16
We recently had to let our yard guy go because money became a little tight for us. I was looking for a good gas trimmer to do the edging on all of our lawns myself. I called Aloha Power Equipment at about 3:45 pm and spoke to Tiana. She was so patient and knowledgeable about all the different trimmers. Tiana invited me to come down to fire up some of the trimmers so that I could experience them for myself. I drove from Ewa Beach to your Waipahu store at about 4:15. Upon arriving at the store, I was pleasantly greeted by Tiana and Dwayne. They showed me a Maruyama BT23L trimmer. Dwayne added some pre-mixed fuel and showed me how to operate the tool. As always, I had a billion questions for them. Both, Tiana and Dwayne, were so patient and polite despite it being the end of the day at about 4:55 pm. I didn't feel rushed at all. Dwayne even went the extra mile by showing me how to change the head on the trimmer and to reload string. I ended up buying a BT23L Maruyama trimmer, 2 cans of pre-mixed fuel, 2 different types of trimming string, and a Shindaiwa head and adapter kit.
I have to say that I wish all my interactions with businesses were this perfect. These two people were absolutely over-the-top today in servicing me. I can guarantee you that they earn your company many repeat customers and referrals. I asked Dwayne how he is so happy. His response was that the company really takes good care of him. Great job with that! The positive energy radiating off these employees is a huge selling point. It leaves the customer feeling like life is great. Thank you so much for such a quality experience.