Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The invoice did not include the labor to replace the windows.*** ***
The customer agreed to the refunded amount in writing on Wednesday, March 4thWe were in contact with the customer again yesterday to get the information needed to finalize the refundThe refund will take a few business days to clear the banks as it is being put back onto the same card that was used to purchaseThe customer's product should be arriving next weekThe order was affected by the labor disputes at the *** ***, so the delay was unfortunately out of our controlThis is also why we cannot get an exact date as to when the product will arrive to the installer as the *** are working through their backlogs now that the labor dispute is overThese reasons are why we agreed to refund $1,back to the customer
We had agreed that we would cover the cost of the replacement of the windows, and the customer provided us with the estimate they receivedWe agreed to remove the amount of the invoice the customer provided to us from their outstanding balance dueOnce we agreed to do that the customer became unresponsive to our Customer Care DepartmentAttached are the email the customer sent us with the amount of the estimate, as well as our Customer Care Rep's follow up emails that were not being returnedThe Customer Care Rep was also leaving voicemailsOnce we agreed to cover the amount the customer gave us in the estimate, and the customer becoming unresponsive to our Customer Care Department, the issue was turned over to our Accounting Department because there was a balance dueA month later the customer spoke with a member of our Accounting Department and informed them they would not pay the balance due, even with the compensation amount waived from the total dueWe advised the customer they had also been discounted an additional approximately $2,from the original order, but the customer still refusedAt that point we sent it to collections for the full amount that was originally agreed uponWe do not feel it is fair for the customer to give us an amount for an estimate, which we agreed to remove from their balance due, and then say that amount is not sufficient and say they will not pay any of the balance due that they originally agreed to pay, and do feel that we are acting in good faith having tried to resolve the issue
We have an open case working with this customer, ***The customer is currently working with one of our Supervisors, and we have left two voicemails regarding compensationOur Supervisor and the customer are currently playing phone tag
Order
number - [redacted]. The customer called in on 4/1/15 at 11:21am inquiring
about the status of their order. The order had an Estimated delivery date of 03/27/2015 to 04/03/2015 and this is
communicated to the customer at the point of sale. The fact that this is an estimated
delivery date...
and not a guaranteed delivery is also located on the customer's
signed invoice/contract which is attached. On 4/1 the customer was informed
that the order had not shipped yet, but we would follow up with the customer
once it does ship out. The customer called back in on 4/6 & 4/7 to inquire
about status but the order was still in production at those times and hadn't shipped
yet. On 4/8 the customer called in again for status and escalated to a
supervisor who informed the customer the product was still in production and we
would notify the customer when the order is in transit. On 4/9 the supervisor
who took the escalation called the customer and left a voicemail with the
tracking information and that the order shipped and is estimated for delivery
4/10. All 11 out of 12 items have been delivered as of 4/10. The 12th and last item is due for delivery 4/16. We are following up with client today 4/14 to confirm delivery date of the last item and We are refunding the client $201.44 which is the amount they paid for packaging & handling as a courtesy.
This customer sent us an invoice created for the replacement of the window frames that were drilled into. We agreed to waive that amount on the customer's invoice from the customer's balance due to us to cover the cost of repair to her window frames. The customer refused to pay the remaining...
balance and refused the compensation amount. This has been turned over to collections for the full amount the customer signed for and agreed to pay originally since our offer of compensation was declined.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear rovide details of why you are not satisfied with this resolution. Please respond in this space ONLY] As of today, 2/9/15, the vendor's credit has not been processed against my credit card account. The vendor claimed the credit was being processed on 2/5/15. I would appreciate their keeping their word.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
When the customer initially agreed to the order, the card was run and charged at the time of the sale. In order for us to refund the amount that was charged we would need to gather the credit card information one more time from the customer. We did not charge the card after the customer had sent...
in her cancellation information. The charge happened at the time of purchase, and may have only gone through after the cancellation paperwork had been sent in. We are happy to refund the money, as the cancellation paperwork was turned in within the appropriate timeframe. We do not keep our customer's personal financial information, so we would need to gather the information one more time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was not in any agreement and still do not have an install date nor do I know the location of my items purchased. I was offered a $1500 credit that until received is not honored. I was informed that this is not 3 Day Blinds fault and the contract was an estamate of delivery not a guarentee. I feel that over shooting your estamate by two months is excessive and I should receive additional discounts due to failure to deliver in a reasonible amount of time. At no time did 3 Day Blinds contact me to informe me of any delays I had to do all the work to locate my own purchasse and as of today still have no idea when it will arrive yet alone be installed.
Regards,
[redacted]
We had already spoken to the customer before being made aware of the complaint. We had agreed to refund the customer the different that she states we are not refunding in the complaint. We have already started the refund process, along with allowing the customer's reselection of product.
In the original complaint the description of the resolution desired for was for reorder of new product and a refund of the difference. We have agreed to do both.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I recieved a prompt phone call from an employee at 3 Day Blinds. This person seems very willing and ready to help with the issue I was having. I have not had an opportunity to return this phone call but will do so early this week.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The invoice did not include the labor to replace the windows.*** ***
The customer agreed to the refunded amount in writing on Wednesday, March 4thWe were in contact with the customer again yesterday to get the information needed to finalize the refundThe refund will take a few business days to clear the banks as it is being put back onto the same card that was used to purchaseThe customer's product should be arriving next weekThe order was affected by the labor disputes at the *** ***, so the delay was unfortunately out of our controlThis is also why we cannot get an exact date as to when the product will arrive to the installer as the *** are working through their backlogs now that the labor dispute is overThese reasons are why we agreed to refund $1,back to the customer
We had agreed that we would cover the cost of the replacement of the windows, and the customer provided us with the estimate they receivedWe agreed to remove the amount of the invoice the customer provided to us from their outstanding balance dueOnce we agreed to do that the customer became unresponsive to our Customer Care DepartmentAttached are the email the customer sent us with the amount of the estimate, as well as our Customer Care Rep's follow up emails that were not being returnedThe Customer Care Rep was also leaving voicemailsOnce we agreed to cover the amount the customer gave us in the estimate, and the customer becoming unresponsive to our Customer Care Department, the issue was turned over to our Accounting Department because there was a balance dueA month later the customer spoke with a member of our Accounting Department and informed them they would not pay the balance due, even with the compensation amount waived from the total dueWe advised the customer they had also been discounted an additional approximately $2,from the original order, but the customer still refusedAt that point we sent it to collections for the full amount that was originally agreed uponWe do not feel it is fair for the customer to give us an amount for an estimate, which we agreed to remove from their balance due, and then say that amount is not sufficient and say they will not pay any of the balance due that they originally agreed to pay, and do feel that we are acting in good faith having tried to resolve the issue
We will be fulfilling the original agreement that we made with the customer that is outlined by the customer in the report
We are giving the customer a refund and also attempting to show them alternate product that will work for their needs
We have an open case working with this customer, ***The customer is currently working with one of our Supervisors, and we have left two voicemails regarding compensationOur Supervisor and the customer are currently playing phone tag
We will be reordering the product for the customer to ensure that it is manufactured correctlyWe will reach out to the customer again
We have reached out this morning via phone (a voicemail was left at the number we have on file) and email
Order
number - [redacted]. The customer called in on 4/1/15 at 11:21am inquiring
about the status of their order. The order had an Estimated delivery date of 03/27/2015 to 04/03/2015 and this is
communicated to the customer at the point of sale. The fact that this is an estimated
delivery date...
and not a guaranteed delivery is also located on the customer's
signed invoice/contract which is attached. On 4/1 the customer was informed
that the order had not shipped yet, but we would follow up with the customer
once it does ship out. The customer called back in on 4/6 & 4/7 to inquire
about status but the order was still in production at those times and hadn't shipped
yet. On 4/8 the customer called in again for status and escalated to a
supervisor who informed the customer the product was still in production and we
would notify the customer when the order is in transit. On 4/9 the supervisor
who took the escalation called the customer and left a voicemail with the
tracking information and that the order shipped and is estimated for delivery
4/10. All 11 out of 12 items have been delivered as of 4/10. The 12th and last item is due for delivery 4/16. We are following up with client today 4/14 to confirm delivery date of the last item and We are refunding the client $201.44 which is the amount they paid for packaging & handling as a courtesy.
This customer sent us an invoice created for the replacement of the window frames that were drilled into. We agreed to waive that amount on the customer's invoice from the customer's balance due to us to cover the cost of repair to her window frames. The customer refused to pay the remaining...
balance and refused the compensation amount. This has been turned over to collections for the full amount the customer signed for and agreed to pay originally since our offer of compensation was declined.
We are determined to make this situation right. The customer is now scheduled to have this taken care of.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear rovide details of why you are not satisfied with this resolution. Please respond in this space ONLY] As of today, 2/9/15, the vendor's credit has not been processed against my credit card account. The vendor claimed the credit was being processed on 2/5/15. I would appreciate their keeping their word.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...
my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We have reached out to the customer today to inform them of how we will be rectifying the situation. We will be reordering the product.
When the customer initially agreed to the order, the card was run and charged at the time of the sale. In order for us to refund the amount that was charged we would need to gather the credit card information one more time from the customer. We did not charge the card after the customer had sent...
in her cancellation information. The charge happened at the time of purchase, and may have only gone through after the cancellation paperwork had been sent in. We are happy to refund the money, as the cancellation paperwork was turned in within the appropriate timeframe. We do not keep our customer's personal financial information, so we would need to gather the information one more time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was not in any agreement and still do not have an install date nor do I know the location of my items purchased. I was offered a $1500 credit that until received is not honored. I was informed that this is not 3 Day Blinds fault and the contract was an estamate of delivery not a guarentee. I feel that over shooting your estamate by two months is excessive and I should receive additional discounts due to failure to deliver in a reasonible amount of time. At no time did 3 Day Blinds contact me to informe me of any delays I had to do all the work to locate my own purchasse and as of today still have no idea when it will arrive yet alone be installed.
Regards,
[redacted]
We had already spoken to the customer before being made aware of the complaint. We had agreed to refund the customer the different that she states we are not refunding in the complaint. We have already started the refund process, along with allowing the customer's reselection of product.
A member of our team reached out to this customer via email yesterday, 12/22/2014, in order to rectify these issues.
In the original complaint the description of the resolution desired for was for reorder of new product and a refund of the difference. We have agreed to do both.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I recieved a prompt phone call from an employee at 3 Day Blinds. This person seems very willing and ready to help with the issue I was having. I have not had an opportunity to return this phone call but will do so early this week.
Regards,
[redacted]