We had already spoken to the customer before being made aware of the complaintWe had agreed to refund the customer the different that she states we are not refunding in the complaintWe have already started the refund process, along with allowing the customer's reselection of product
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
This customer sent us an invoice created for the replacement of the window frames that were drilled intoWe agreed to waive that amount on the customer's invoice from the customer's balance due to us to cover the cost of repair to her window framesThe customer refused to pay the remaining balance and refused the compensation amountThis has been turned over to collections for the full amount the customer signed for and agreed to pay originally since our offer of compensation was declined
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI recieved a prompt phone call from an employee at Day Blinds This person seems very willing and ready to help with the issue I was having I have not had an opportunity to return this phone call but will do so early this week Regards, [redacted]
In the original complaint the description of the resolution desired for was for reorder of new product and a refund of the differenceWe have agreed to do both
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not in any agreement and still do not have an install date nor do I know the location of my items purchasedI was offered a $credit that until received is not honoredI was informed that this is not Day Blinds fault and the contract was an estamate of delivery not a guarenteeI feel that over shooting your estamate by two months is excessive and I should receive additional discounts due to failure to deliver in a reasonible amount of timeAt no time did Day Blinds contact me to informe me of any delays I had to do all the work to locate my own purchasse and as of today still have no idea when it will arrive yet alone be installed Regards, [redacted] ***
We have reached out to the customer and left a voicemail to discussThe person she was trying to contact is no longer employed with our company
We had already spoken to the customer before being made aware of the complaintWe had agreed to refund the customer the different that she states we are not refunding in the complaintWe have already started the refund process, along with allowing the customer's reselection of product
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
This customer sent us an invoice created for the replacement of the window frames that were drilled intoWe agreed to waive that amount on the customer's invoice from the customer's balance due to us to cover the cost of repair to her window framesThe customer refused to pay the remaining balance and refused the compensation amountThis has been turned over to collections for the full amount the customer signed for and agreed to pay originally since our offer of compensation was declined
A member of our team reached out to this customer via email yesterday, 12/22/2014, in order to rectify these issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI recieved a prompt phone call from an employee at Day Blinds This person seems very willing and ready to help with the issue I was having I have not had an opportunity to return this phone call but will do so early this week Regards, [redacted]
In the original complaint the description of the resolution desired for was for reorder of new product and a refund of the differenceWe have agreed to do both
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not in any agreement and still do not have an install date nor do I know the location of my items purchasedI was offered a $credit that until received is not honoredI was informed that this is not Day Blinds fault and the contract was an estamate of delivery not a guarenteeI feel that over shooting your estamate by two months is excessive and I should receive additional discounts due to failure to deliver in a reasonible amount of timeAt no time did Day Blinds contact me to informe me of any delays I had to do all the work to locate my own purchasse and as of today still have no idea when it will arrive yet alone be installed Regards, [redacted] ***
We are determined to make this situation rightThe customer is now scheduled to have this taken care of
We have been in contact with the customer, and as of 3/the customer and Day Blinds have come to an agreement regarding compensation