Alondra's Home Cleaning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Ms [redacted] :This letter serves to acknowledge our receipt of UPMC Mercy School of Nursing response to claim number [redacted] .I appreciate that UPMC Mercy School of Nursing for acknowledging our concerns, and for complying with FERPA.According to the July 27, 2017, response from UPMC Mercy School of Nursing they received notification of the decline in their NCLrates on November 10, 2016, however, DrAngela B [redacted] disclosed that the program had already put a plan in place in May of 2016; corroborating our findings that they were well aware of the decline in their NCLrates and probationary status prior to the Spring Open House.In response to the claim that our daughter didn't meet with the director is inaccurateIn July 2017, after uncovering the fallacious termination on her transcript, was the first time our daughter was offered to make an appointment with the directorThe only time UPMC Mercy School of Nursing has ever reached out to our daughter was to sa payment plan that she is faithfully honoring.Further, during the Fall Semester UPMC Mercy School of Nursing Program experienced an extensive instructor turn-over rate, that appears to have left the newest, inexperience instructors unfamiliar with guiding students through withdrawal protocolsOur daughter met with each of her seasoned and unseasoned instructors to inform them of her decision to withdraw, including their Financial Aid Administrator.Additionally, as it currently stands, UPMC Mercy School of Nursing maintains to advertise high NCLEX pass rates on their website at: http:// [redacted] Lastly, it is good to read UPMC Mercy is in communication with the PA State Board of Nursing regulators; nevertheless, UPMC Mercy School of Nursing neglected to communicate with students before, during or after enrollment regarding their poor NCLEX rates and probationary status, including failure to address former instructors claims and cheating accounts across the distinct UPMC Nursing School Programs,UPMC Mercy School of Nursing recruitment and academic practices are misleading and deceiving to consumers.Thank you for listening, [redacted]

The check was mailed to the pallative care center where my mother passedIt was returned to UPMC where it sat in their mailroom for several weeks due to incompetenceThe check was also made out to my mother at the pallative care center instead of her home address...AGAIN....Sheer incompetence
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To the Revdex.com: Thank you for the opportunity to respond to these concerns. The requested refund was issued as promised. The receipt of the refund by the patient’s daughter was unfortunately delayed. This was due to its being initially mailed to the address we
had on file for the patient at the time. The check was returned to UPMC, after which we overnighted it to the daughter prior to our receipt of this Revdex.com complaintWe apologize for any inconvenience caused by the delay. Angela ** C***Director, Corporate Revenue CycleCustomer Service, Patient Advocacy *** *** *** ***###-###-#### office###-###-#### facsimilie***

Ref: ID ***, *** * ***This letter is in response to the issue number ***.This matter had previously been brought to the attention of UPMC and steps to remedy the situation have already been takenMs***'s payment was received electronically via PNC Bank on
September 1, The payment came through with Mr*** ***'s account information (Ms*** s spouse), not Ms***-***'sThis caused the payment to post to Mr*** s account, where it was later determined to be an overpayment and refunded to Mr*** on September 15, (Check number ***, cashed September 22, 2015.)Currently Ms*** still owes $towards the July 28, date of servicePayment plan options are available by calling UPMC at ###-###-####Or payment in full can be made via our online bill pay option at UPMC.com, by calling the above number and speaking to one of our representatives, or by mailing a payment to *** *** ***, Pittsburgh PA *** All options are free of charge, convenient and confidential.This information was provided to Ms*** and her husband when a UPMC agent reached out on November 16, 2015.Sincerely,Heidi Z***Location Supervisor, Customer Service Cc:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***:This letter serves to acknowledge our receipt of UPMC Mercy School of Nursing response to claim number ***.I appreciate that UPMC Mercy School of Nursing for acknowledging our concerns, and for complying with FERPA.According to the July 27, 2017, response from UPMC Mercy School of Nursing they received notification of the decline in their NCLrates on November 10, 2016, however, DrAngela B*** disclosed that the program had already put a plan in place in May of 2016; corroborating our findings that they were well aware of the decline in their NCLrates and probationary status prior to the Spring Open House.In response to the claim that our daughter didn't meet with the director is inaccurateIn July 2017, after uncovering the fallacious termination on her transcript, was the first time our daughter was offered to make an appointment with the directorThe only time UPMC Mercy School of Nursing has ever reached out to our daughter was to sa payment plan that she is faithfully honoring.Further, during the Fall Semester UPMC Mercy School of Nursing Program experienced an extensive instructor turn-over rate, that appears to have left the newest, inexperience instructors unfamiliar with guiding students through withdrawal protocolsOur daughter met with each of her seasoned and unseasoned instructors to inform them of her decision to withdraw, including their Financial Aid Administrator.Additionally, as it currently stands, UPMC Mercy School of Nursing maintains to advertise high NCLEX pass rates on their website at: http://***Lastly, it is good to read UPMC Mercy is in communication with the PA State Board of Nursing regulators; nevertheless, UPMC Mercy School of Nursing neglected to communicate with students before, during or after enrollment regarding their poor NCLEX rates and probationary status, including failure to address former instructors claims and cheating accounts across the distinct UPMC Nursing School Programs,UPMC Mercy School of Nursing recruitment and academic practices are misleading and deceiving to consumers.Thank you for listening,*** ** ***

Dear Ms***This response is to a compliant regarding Mercy Hospital School of Nursing submitted on 7/11/The reference ID number is ***Unfortunately, I am unable to discuss the particulars of any student without a specific release authorizing me to do soI believe that the general
information provided below will address your concerns.Mercy Hospital School of Nursing provides attendees of Open House Recruitment events the most accurate official informationStudents who were admitted in August of would have attended an open house in Fall or Spring At that time the most accurate, official NCLwere disclosed.Mercy Hospital School of Nursing was notified in November 10th, of a decline in NCLratesA letter was sent to all actively enrolled students and potential applicants on December 20th, The letter detailed the last three official NLCresults, as well as the plan of corrective actionThe timing of this letter is in compliance with PA State Board of Nursing regulations.Students who wish to withdraw from the program, or drop courses are required to meet with the Director of the School of Nursing to complete officially documentationGrading is then assigned according to the school of nursing Student Academic Progress policyThese polices are published in the student handbook which is distributed annually to all studentsStudents, and former students wishing to review their transcripts can do so by making an appointment with the Director of the School.SincerelyAngela * B*** RN DNPDirector, Mercy Hospital School of Nursing