On June 6, 2016, Ms [redacted] entered into contract with Along Came Music and received a copy of our policies ?" see attachedFollowing are excerpts related to her complaint: ? ? ? Absences: ? hour notification prior to absence is excused; malessons will be given ? ? ? Holidays: ? lessons are given as scheduled, unless the student reschedules ? ? ? Cancellation: ? days notice provided to Along Came Music requiredThe student/billing contact will be responsible for payments fulfilling the termNo refunds issued Following are excerpts from email communications between Ms [redacted] and Chris [redacted] related to her complaint: ? ? ? 4/10/17, Chris [redacted] wrote to Ms [redacted] “We are saddened to inform you that Joe has resigned and will no longer be teaching for Along Came Music as of 04/30/We are truly grateful for your commitment to our company and will have another excellent teacher set up for you shortly and will notify you of the teacher's information and day of first lesson” ? ? ? 4/28/17, Ms [redacted] notified us of her intent to discontinue lessonsPer our policies, her last date with us would have been 5/28/17, resulting in fees of $still due? Along Came MusicHowever, we did not process her payment as goodwill ? ? ? 5/17/17, Chris [redacted] wrote to Ms [redacted] that “Time sheets were due yesterday” To date, Along Came Music has not received a final timesheet from Joe, Ms [redacted] ’s teacher, even after communicating this to him several times I understand Ms [redacted] is upset by this situation, and we’d like to work with her to arrange make-ups for the six lessons missed during the months of March and April, 2017, as available, with another qualified teacherWe can be contacted at [email protected] or ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
On June 6, 2016, Ms [redacted] entered into contract with Along Came Music and received a copy of our policies ?" see attachedFollowing are excerpts related to her complaint: ? ? ? Absences: ? hour notification prior to absence is excused; malessons will be given ? ? ? Holidays: ? lessons are given as scheduled, unless the student reschedules ? ? ? Cancellation: ? days notice provided to Along Came Music requiredThe student/billing contact will be responsible for payments fulfilling the termNo refunds issued Following are excerpts from email communications between Ms [redacted] and Chris [redacted] related to her complaint: ? ? ? 4/10/17, Chris [redacted] wrote to Ms [redacted] “We are saddened to inform you that Joe has resigned and will no longer be teaching for Along Came Music as of 04/30/We are truly grateful for your commitment to our company and will have another excellent teacher set up for you shortly and will notify you of the teacher's information and day of first lesson” ? ? ? 4/28/17, Ms [redacted] notified us of her intent to discontinue lessonsPer our policies, her last date with us would have been 5/28/17, resulting in fees of $still due? Along Came MusicHowever, we did not process her payment as goodwill ? ? ? 5/17/17, Chris [redacted] wrote to Ms [redacted] that “Time sheets were due yesterday” To date, Along Came Music has not received a final timesheet from Joe, Ms [redacted] ’s teacher, even after communicating this to him several times I understand Ms [redacted] is upset by this situation, and we’d like to work with her to arrange make-ups for the six lessons missed during the months of March and April, 2017, as available, with another qualified teacherWe can be contacted at [email protected] or ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me