[redacted] purchased the Honda Odyssey on 11/12/15. The vehicle was an AS-IS vehicle but we gave her a 3month/3k mile guarantee on the ENGINE and TRANSMISSION. I personally drove the vehicle myself and never had any hesitations or issues with the engine or transmission. I drive an...
Odyssey daily and everything about her Odyssey drove normal with no issues at all. She reported a transmission issue before the warranty expiry. After inspection we were told the vehicle was likely driven in the wrong gear at high speed. This was customer inflicted damage to the transmission. In good faith we still sent the van out for repair. We paid $1200 to [redacted] transmission repair shop. He warranties his own work. If there are further issues with his work, the customer should be taking it up with his shop. He did get the van back to repair it again. The customer is still not satisfied. Our dealership held up our guarantee. Not only did we repair the transmission, we paid $100 to fix the radio in her van even though it was not covered under her warranty. We have gone above and beyond to satisfy this customer. We also loaned her a van to drive while her van was being repaired. This van came back to us in bad shape mechanically and had no issues prior to her driving it. I myself drove that van before she did as well. Everything we did after the first repair was OUT of her warranty and she drove it many many many miles beyond warranty. (She put 5k miles on it) We paid for a diagnosis at a [redacted] dealership and we were told the customer was not maintaining the vehicle very well and that the brakes were in very very bad maintained condition. She wanted us to cover the brakes even though that too was from customer inflicted damage. We declined to cover it. In addition to all of this, the customer WAS offered a full refund in the very beginning when she first complained even after we knew it was customer inflicted damage to the transmission. She declined to get her money back and go elsewhere. If the car was not repaired correctly the first time, I am not sure how she put so many miles on the car after the repair. See attached documents. Kindest Regards,[redacted]Wholesale Direct 2 LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
[redacted] purchased the Honda Odyssey on 11/12/15. The vehicle was an AS-IS vehicle but we gave her a 3month/3k mile guarantee on the ENGINE and TRANSMISSION. I personally drove the vehicle myself and never had any hesitations or issues with the engine or transmission. I drive an...
Odyssey daily and everything about her Odyssey drove normal with no issues at all. She reported a transmission issue before the warranty expiry. After inspection we were told the vehicle was likely driven in the wrong gear at high speed. This was customer inflicted damage to the transmission. In good faith we still sent the van out for repair. We paid $1200 to [redacted] transmission repair shop. He warranties his own work. If there are further issues with his work, the customer should be taking it up with his shop. He did get the van back to repair it again. The customer is still not satisfied. Our dealership held up our guarantee. Not only did we repair the transmission, we paid $100 to fix the radio in her van even though it was not covered under her warranty. We have gone above and beyond to satisfy this customer. We also loaned her a van to drive while her van was being repaired. This van came back to us in bad shape mechanically and had no issues prior to her driving it. I myself drove that van before she did as well. Everything we did after the first repair was OUT of her warranty and she drove it many many many miles beyond warranty. (She put 5k miles on it) We paid for a diagnosis at a [redacted] dealership and we were told the customer was not maintaining the vehicle very well and that the brakes were in very very bad maintained condition. She wanted us to cover the brakes even though that too was from customer inflicted damage. We declined to cover it. In addition to all of this, the customer WAS offered a full refund in the very beginning when she first complained even after we knew it was customer inflicted damage to the transmission. She declined to get her money back and go elsewhere. If the car was not repaired correctly the first time, I am not sure how she put so many miles on the car after the repair. See attached documents. Kindest Regards,[redacted]Wholesale Direct 2 LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]