Alpatronix

I bought this Apatronix charger BX132 for my iPhone 13 Pro since I travel a great deal for work. 18 months later-Now not working, no charge, no lights no nothing. I would have expected a better product and longer life cycle since it was used infrequently.

Dear Revdex.com, The customer indicates that "I personally submitted a copy of their ad for the particular headset that states it is recommended for jogging Jogging is a physical exercise that causes sweating." Please forward us this copy for further review as we have not seen this copySincerely, Alpatronix Support

Dear Customer,Thank you for giving us your business, and we are sorry that you are not satisfied with the product and/or service that was provided Alpatronix takes every step to ensure that its customers are well-informed about all important details of the product before making their purchase decisions, and provide superior customer service after purchase has been made We are sorry if some of that information was missed.To shed some light on this case, please note the following:On the product pages on Alpatronix.com and [redacted] .com, we have indicated that the HXis not sweat proof and exposure to water/sweat will damage the product, and voids the manufacturer warranty The first two attachments are screen shots of the product pages on Alpatronix.com and [redacted] .com.Upon receipt of the product, the product box also indicates that this product is not water/sweat proof and must be kept away from the moisture The next attachment shows the current product packaging of this product.Page of the user manual includes the same information in highlighted text (attached) Page also includes that information (also attached).We understand that sometimes information that is available on the website may be missed For that reason, we have a 30-day money-back guarantee and at any point during the first days of the purchase process, and by noting any of the warnings above, you have the opportunity to return the product for a full refund.Our manufacturer warranty terms and conditions indicate that user/physical damage to the product voids the manufacturer warranty Even so, to show our appreciation for your business, our records indicate that we sent a replacement to you on 9/(delivered 9/25), even though the product showed signs of customer damage.We understand that you have requested to preferably get a replacement, otherwise a refund Unfortunately we cannot accept this request, as the manufacturer’s warranty is void, the money-back guarantee period has passed, and we have already made an exception by replacing this product once before.We hope you understand our reasons for declining this request, and once again, we are sorry for any inconvenience.Sincerely,Alpatronix Customer Service

Dear Customer, Thank you for giving us your business, and we are sorry that you are not... satisfied with the product and/or service that was provided. Alpatronix takes every step to ensure that its customers are well-informed about all important details of the product before making their purchase decisions, and provide superior customer service after purchase has been made. We are sorry if some of that information was missed. To shed some light on this case, please note the following: On the product pages on Alpatronix.com and [redacted] .com, we have indicated that the HX200 is not sweat proof and exposure to water/sweat will damage the product, and voids the manufacturer warranty. The first two attachments are screen shots of the product pages on Alpatronix.com and [redacted] .com. Upon receipt of the product, the product box also indicates that this product is not water/sweat proof and must be kept away from the moisture. The next attachment shows the current product packaging of this product. Page 2 of the user manual includes the same information in highlighted text (attached). Page 7 also includes that information (also attached). We understand that sometimes information that is available on the website may be missed. For that reason, we have a 30-day money-back guarantee and at any point during the first 30 days of the purchase process, and by noting any of the warnings above, you have the opportunity to return the product for a full refund. Our manufacturer warranty terms and conditions indicate that user/physical damage to the product voids the manufacturer warranty. Even so, to show our appreciation for your business, our records indicate that we sent a replacement to you on 9/15 (delivered 9/25), even though the product showed signs of customer damage. We understand that you have requested to preferably get a replacement, otherwise a refund. Unfortunately we cannot accept this request, as the manufacturer’s warranty is void, the money-back guarantee period has passed, and we have already made an exception by replacing this product once before. We hope you understand our reasons for declining this request, and once again, we are sorry for any inconvenience. Sincerely, Alpatronix Customer Service

Revdex.com: This is all correct the problem was they were out of stock so I couldn't buy a replacement and couldn't be without the case for a week or more not to mention they wanted me to jump through hoops to return the product Anyway replacement received you can close this
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Alpatronix stands by their products and offers a one year warranty with all new products We offer the same warranty, policy and procedure to all of our valued customers *** *** gave us a call on August 2, stating that his battery case was no longer working properly,
customer service helped him troubleshoot the issue with no success He was then offered a replacement under our one year warranty and the entire process was kindly explained to him over the phone At first he was concerned about he process and leaving his phone without a case, but was informed that the process is very quick and painless He said that he was going to buy another case and have the one he was going to exchange as backup, so when he ended the call he seemed satisfied with the whole process After sending him the email with the address and instructions on how to send the case back for exchange, he immediately responded back threatening that if we did not change our policy and procedure for him he was going to report the company to the Revdex.com That is exactly what he didSince the complaint was filed, we have reached out to the customer, and have sent him a replacement included with return shipping for his current unit The email thread containing the correspondence between the customer and Alpatronix customer service is attached and in the thread you will also find the tracking number for his replacement His request has been fulfilled

Dear Revdex.com,The customer indicates that "I personally submitted a copy of their ad for the particular headset that states it is recommended for jogging. Jogging is a physical exercise that causes sweating." Please forward us this copy for further review as we have not seen this copy.Sincerely,Alpatronix Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I personally submitted a copy of their ad for the particular headset that states it is recommended for jogging. Jogging is a physical exercise that causes sweating. If the headset wasn't sweat proof they should have never stated the activity on their advertisement. Additionally they should have warned me the first time that I returned the set accordingly. I purchased this product under promises and due to advertising. I still demand my money back or a replacement set
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI personally submitted a copy of their ad for the particular headset that states it is recommended for jogging. Jogging is a physical exercise that causes sweating. If the headset wasn't sweat proof they should have never stated the activity on their advertisement. Additionally they should have warned me the first time that I returned the set accordingly.
I purchased this product under promises and due to advertising. I still demand my money back or a replacement set
Regards,
*** ***

Dear Revdex.com,
The customer indicates that "I personally submitted a copy of their ad for the particular headset that states it is recommended for jogging.  Jogging is a physical exercise that causes sweating."  Please forward us this copy for further review as we have not seen this copy.
Sincerely,
Alpatronix Support

Dear Customer,
Thank you for giving us your business, and we are sorry that you are not...

satisfied with the product and/or service that was provided.  Alpatronix takes every step to ensure that its customers are well-informed about all important details of the product before making their purchase decisions, and provide superior customer service after purchase has been made.  We are sorry if some of that information was missed.
To shed some light on this case, please note the following:
On the product pages on Alpatronix.com and [redacted].com, we have indicated that the HX200 is not sweat proof and exposure to water/sweat will damage the product, and voids the manufacturer warranty.  The first two attachments are screen shots of the product pages on Alpatronix.com and [redacted].com.
Upon receipt of the product, the product box also indicates that this product is not water/sweat proof and must be kept away from the moisture.  The next attachment shows the current product packaging of this product.
Page 2 of the user manual includes the same information in highlighted text (attached).  Page 7 also includes that information (also attached).
We understand that sometimes information that is available on the website may be missed.  For that reason, we have a 30-day money-back guarantee and at any point during the first 30 days of the purchase process, and by noting any of the warnings above, you have the opportunity to return the product for a full refund.
Our manufacturer warranty terms and conditions indicate that user/physical damage to the product voids the manufacturer warranty.  Even so, to show our appreciation for your business, our records indicate that we sent a replacement to you on 9/15 (delivered 9/25), even though the product showed signs of customer damage.
We understand that you have requested to preferably get a replacement, otherwise a refund.  Unfortunately we cannot accept this request, as the manufacturer’s warranty is void, the money-back guarantee period has passed, and we have already made an exception by replacing this product once before.
We hope you understand our reasons for declining this request, and once again, we are sorry for any inconvenience.
Sincerely,
Alpatronix Customer Service

Dear Customer,Thank you for giving us your business, and we are sorry that you are not satisfied with the product and/or service that was provided.  Alpatronix takes every step to ensure that its customers are well-informed about all important details of the product before making their purchase...

decisions, and provide superior customer service after purchase has been made.  We are sorry if some of that information was missed.To shed some light on this case, please note the following:On the product pages on Alpatronix.com and [redacted].com, we have indicated that the HX200 is not sweat proof and exposure to water/sweat will damage the product, and voids the manufacturer warranty.  The first two attachments are screen shots of the product pages on Alpatronix.com and [redacted].com.Upon receipt of the product, the product box also indicates that this product is not water/sweat proof and must be kept away from the moisture.  The next attachment shows the current product packaging of this product.Page 2 of the user manual includes the same information in highlighted text (attached).  Page 7 also includes that information (also attached).We understand that sometimes information that is available on the website may be missed.  For that reason, we have a 30-day money-back guarantee and at any point during the first 30 days of the purchase process, and by noting any of the warnings above, you have the opportunity to return the product for a full refund.Our manufacturer warranty terms and conditions indicate that user/physical damage to the product voids the manufacturer warranty.  Even so, to show our appreciation for your business, our records indicate that we sent a replacement to you on 9/15 (delivered 9/25), even though the product showed signs of customer damage.We understand that you have requested to preferably get a replacement, otherwise a refund.  Unfortunately we cannot accept this request, as the manufacturer’s warranty is void, the money-back guarantee period has passed, and we have already made an exception by replacing this product once before.We hope you understand our reasons for declining this request, and once again, we are sorry for any inconvenience.Sincerely,Alpatronix Customer Service