Customer was informed that rebate would be mailed and it was mailed 8/22/16. The check issued was/ is for $120. To cover initial rebate and the cost of wiper blades that were not in stock at the time work was completed. I was in the middle of moving my home and business. The tardiness of rebate is...
acknowledged and has been addressed. I apologized to the customer (Mr. Rufus W[redacted]) I advised him of the situations that had arisen with my business and personal life. These things happen periodically. In hindsight I should have explained the situation to him prior to taking on this job. At this point issue has been addressed on our end. And further questions, etc.. Please feel free to call my cell [redacted] Thank you, Walter B[redacted] / owner Alpha Auto Glass and T[redacted]
Customer was informed that rebate would be mailed and it was mailed 8/22/16. The check issued was/ is for $120. To cover initial rebate and the cost of wiper blades that were not in stock at the time work was completed. I was in the middle of moving my home and business. The tardiness of rebate is...
acknowledged and has been addressed. I apologized to the customer (Mr. Rufus W[redacted]) I advised him of the situations that had arisen with my business and personal life. These things happen periodically. In hindsight I should have explained the situation to him prior to taking on this job. At this point issue has been addressed on our end. And further questions, etc.. Please feel free to call my cell [redacted] Thank you, Walter B[redacted] / owner Alpha Auto Glass and T[redacted]