We certainly regret that Ms*** was not completely satisfied with her relocation experience with Dunmar, but do not feel that she is entitled to the refund which has been requested. The customer was given a non-binding estimate and the charges were calculated by the hour, not by the
weight. The estimated weight was used in determing how long the salesperson thought the job would take. However, there are variables which sometimes cause a move to take longer than originally estimated. The customer is made aware, prior to the move, that the final charges are based on actual hours and services. A claim form has been sent to Ms*** to address any damage which may have occurred during her move. As soon as that is submitted to us, we will be in a position to proceed with any settlement which may be due for the claimed items. We do not accept bank bills, coins or currency for shipment. Therefore, any allegations of theft of such, would become a matter for the local authorities. We would certainly cooperate with any investigation into this allegation and would make our employees available for any related questioning. We believe that the charges which were collected represent payment for services receivedSincerely,*** ***, V.P./Customer ServiceDunmar Moving Systems
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They don't think they owe me anything!!! I specifically asked when I got the estimate that there would be no other charges and was told there would be no extra charges. The move was a nightmare and would never use them again. They are a bunch of crooks and totally took advantage of me. RUN from this company!!!!'
We certainly regret that Ms*** was not completely satisfied with her relocation experience with Dunmar, but do not feel that she is entitled to the refund which has been requested. The customer was given a non-binding estimate and the charges were calculated by the hour, not by the
weight. The estimated weight was used in determing how long the salesperson thought the job would take. However, there are variables which sometimes cause a move to take longer than originally estimated. The customer is made aware, prior to the move, that the final charges are based on actual hours and services. A claim form has been sent to Ms*** to address any damage which may have occurred during her move. As soon as that is submitted to us, we will be in a position to proceed with any settlement which may be due for the claimed items. We do not accept bank bills, coins or currency for shipment. Therefore, any allegations of theft of such, would become a matter for the local authorities. We would certainly cooperate with any investigation into this allegation and would make our employees available for any related questioning. We believe that the charges which were collected represent payment for services receivedSincerely,*** ***, V.P./Customer ServiceDunmar Moving Systems
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
They don't think they owe me anything!!! I specifically asked when I got the estimate that there would be no other charges and was told there would be no extra charges. The move was a nightmare and would never use them again. They are a bunch of crooks and totally took advantage of me. RUN from this company!!!!'