Ms***, your contract with Safe harbor is independent of the error of ***Please refer to your contract for specific detail of the refund policy and early terminationHowever, to help you, Safe Harbor will be happy to allow you relief from the terms of your signed contract and refund
all portions of the remaining balance less the cost of Installation and removal of the unitThese services were performed at your request after being advised to verify with *** your Ignition Interlock requirementYou have a right to seek relief from the *** *** *** for ***'s mistake in notifying you of your need for a interlock at their error
You will need to provide them with the following;
The court order of Dismissal of your DUI for the court of record that handled your case
The *** letter notifying you of your need for the Ignition interlockThe correspondence or Motor vehicle record showing that their notice to you was in errorWe at Safe Harbor are here to provide any additional documents on cost to help you with the states error
Please provide a correct accounting that will be refunded waiving all other fees just the Install and removal feeThank you
***
While at the mechanic's, I saw that this company sells hand held breathalyzers (not the ignition interlock), so I purchased one for about $I took it home, drank an alcoholic beverage with my meal and waited an hourI tested out the device and it gave me an error code on the first breathI looked in the manual what this meant, and it said that the fuel cell that registers ethanol has worn out, that this would happen after about a year of useSo, it was Dead On Arrival, and this component is not replaceable; when it burns out, you have to purchase a whole new device, throw the old one outI took it back to the shop, and was told that they don't accept returns there, that I would have to contact the parent company
I did, with extremely long wait timesThey told me that because I had used the product, they wouldn't accept a returnSo if something is DOA, you are supposed to know that by looking at the outside packagingThey wouldn't honor the warrantyI filed a complaint through the Revdex.com and they responded "Returns are not accepted." I did not accept this "resolution" to the issue, so the Revdex.com marked the complaint as closed and that was it, even though I continued pursuing this issue for months before throwing it away
This company is sketchy, the products are worthless and they do not back them with any sort of warrantyTheir customer service is manipulative at best, and nonexistent the rest of the timeSince people do not really look at these kinds of reviews before purchasing something as trivial as this kind of product, I can only warn in hopes of steering people away from any other service they may be interested in obtaining from Safe Harbor, or their *** products
thank you for the opportunity to reply and explain what Safe Harbor, a state authorized Ignition Interlock provider has the authority to do, and what the State of Arizona DOT has the authority to do and how to request the proper authority to respond to Ms***Safe
Harbor is one of nine approved ignition interlock companies in AZIgnition Interlock companies install Interlocks, breath testing machine, into people cars who were convicted of a DUI and are required to have a interlock for a period of time with no violations of the AZ Interlock program The interlock providers are charged with Monitoring the compliance of the convicted DUI offenders by downloading the driving and interlock data every days and reporting the recorded data to the ** *** Safe Harbor does not have the authority to remove any violations or data that are not directly caused by machine error, malfunction or Safe Harbor Technician error
*** *** *** *** requires that the convicted DUI offender only operate vehicles that have a interlock installed on them That the offender blow into the interlock a clean, no alcohol, breath sample to start their car and then while the car is operated the person must take Random Rolling Retest to show no alcohol was consumed while driving If the person misses a retest but successfully takes and passes the breath test within an hour the violation is not to be reported to the state
The data log with all violations reported to *** *** on or about 9/14//including the missed retest on 8/26/ You can see that of the five possible violations the retest refusal of 8/26/was submitted as the driver did not take and pass a test within one hour of the missed retest as required by the State of ** *** Safe Harbor has no authority to remove the data from the record that is sent to MVD Attached is the full log for further review and transparency
Client Notes Remove Event Event Date Event Row Number BAC Recorded Date Processed Date
Violation Removed INITIAL TEST FAILED HIGH BAC 8/13/9/14/
Violation Removed RETEST REFUSAL 8/26/9/14/
RETEST REFUSAL 8/26/9/14/
Violation Removed INITIAL TEST FAILED 9/10/9/14/
Violation Removed INITIAL TEST FAILED 9/10/9/14/
To try to help Ms*** Safe Harbor has given all logs, notes and other materials that are part of her my.azsafeharbor.net portal, to her, so she can submit any and all possible defense to the state of *** *** to avoid a possible extention do to her lack of compliance on their system
Safe Harbor has no rights to remove any state ordered extension and Ms*** needs to follow the state of Arizona rules and request a hearing on this and any other matter that can cause a extension on the interlock programMs*** abusive and angry behavior is misdirected at Safe Harbor as the state of ** *** is the only party who can or has taken action on Ms*** interlock program Safe Harbor has not reported any data or violation to the state and has continued to try to help her with her dealing with the ** ***
Although not specifically raised Ms*** has a second log with a violation that was reported to the ** *** That log is also attached The log reports a missed retest that was properly reported as well Safe Harbor recommends that she contact the state of *** *** hearing office and request a hearing on any violations reported Information on this can be found at ***
Thank you again for your time and consideration in this matter and we at Safe Harbor hope Ms*** is able to resolve this issue with the *** ***
Sincerely
*** ***
Dear Mr*** It is unfortunate that your licenses was revoked and you will have to start the program over again The e-check payment that you made to *** *** on March 21st was returned via authorize.net electronic check processing The notice was given to *** *** of your
bounced check after your unit was removed and the agreement made by you and *** *** The $monthly rental and a $NSF fee are still due and owning as your e-check was never deducted from your account, but was delivered NSF *** *** has had no information that the check cleared your account from either you, or the merchant service electronic check center If you can provide proof from your bank that the funds were transferred to *** *** we will immediately correct the issue and waive any other fees for our mistake If your account was never deducted for the $as the check was returned NSF then the fee is valid as *** *** never received the payment that you intended to make in March *** *** gives its clients the benefit of the doubt and conducts an internal review and investigation to ensure that the money was not applied to a different account or other issues between the Electronic check center and usOnce all attempts to resolve the matter internally are completed we then contact you to verify that the payment was not made and should be collectedIf you can provide proof of payment all other fees will be dropped If you determine that the payment was never deducted from your account for the March 21st payment, please provide the full monthly fee $amount and $NSF fee and we will consider you paid in full and waive the $same day appointment fee per our original agreement when we all though that your payments by check was good The *** *** *** Bad check bureau has set specific time lines that they require merchant who receive bad checks to follow No further action will occur if you can either show proof of payment or make payment in full within days of today
Mr*** after reviewing your Interlock compliance with ***, specifically with *** and *** at the *** Interlock group there is nothing wrong with the machine and you are not being reported to *** as non-compliant Please continue to drink water prior to testing and use the notes sections on your my.azsafeharbor.net to ensure that you will not get an extention Again you have no extensions on your Ignition Interlock License and are more than half way to be one of the 95% of Safe Harbor clients who get an early deferral, if eligible
Mrs. [redacted],
Congratulations on being one of Safe Harbors early deferral clients. Safe Harbor helps more people get the early deferral than all of the other interlock companies combined. The fees that you were charged in September were based on the Alcohol violation recorded on...
08/16/2014 Saturday08:23:15 Breath Test Started 115908/16/2014 Saturday08:23:290.068%INITIAL TEST FAILED HIGH [redacted]8/16/2014 Saturday08:23:29 Initial Test High BAC Lockout, as well as not having the unit removed within the "Grace Period" as outlined in your contract. The exact statement referencing this provision of the contract is; Monthly monitor fee: this charge is for use of the system, scheduled service including retrieval of data logger information, and reporting to the administering authorities. There is no pro-ration of charges for periods less than a month. Your initials appear directly under this bolded statement on your contract. I have attached a copy of your signed contract to this response but you may also review your signed contract from your portal at [redacted] The CSR informed you of the condition and you choose to have the unit removed on the 8th. Unfortunately under the terms and conditions of your contract with Safe Harbor there are no Pro-ration of charges for less than a month. You may keep the device for the remainder of the month that you are charged at no additional cost to you. I apologize for any perceived rudeness from the Safe Harbor staff member. After reviewing the call from Friday the 5th at 8:56 AM and notes it appears that your conversation got heated after your statement that you would be done and the CSR could shove the rental unit up her butt. If you choose to keep the unit for the remainder of September please notify us of your intent to cancel the appointment for Monday the 8th before close of business today to avoid any additional fees.
Sincerely [redacted]
Mrs. [redacted], Under section 3 of your contract you will see a bolded statement as follows "Monthly monitor fee: this charge is for use of the system, scheduled service including retrieval of data logger
information, and reporting to the administering authorities. There is no pro-ration of charges for periods less than a month." You were given the option to keep the interlock in your vehicle for the remainder of the rental period or have it removed prior to the 5 day grace period. All of the fees charged were detailed in your contract, on your portal or available through the phone app. Congratulations again in being one of the few in AZ to get the early 6 month deferral. The average time on the interlock is 24 months, but not with Safe Harbor.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In regards to the response from Safe Harbor. I was not Abusive to Them!!! They were abusive and rude to ME, a paying customer that is simply trying to get something resolved!!!!! I did Not even receive the notice from [redacted] in a timely manner as to request a hearing, and it is up the Breathalizer Companies to explain to [redacted] what happened. I was on the phone with [redacted] 4 times about this. This Extension was Caused by One simple time when I had to get my car worked on and they had to Remove a fuse. It set off the breathalizer that caused an extension with the [redacted]. I showed the company my receipt from the mechanic so they can get this cleared off with the [redacted]. To me it was a mistake that should have been an EASY fix and Safe Harbor [redacted] And [redacted] have not been helpful in assisting me to get this resolved at all. In fact quite the opposite like they want to make it as difficult for me as possible. Their behavior and all of this has been reported to my attorney. These companies Obviously make money off of you having their device on your car and getting an extension wound be another 6 months of income in their pockets now wouldn't it. There is No Reason I should not be able to get these extensions cleared up with the help of Safe Harbour. Go ahead and call the [redacted] yourself and ask them how it works. The [redacted] told me that the Breathalizer company has to help clear it up and I was to provide the breathalizer company with my machanic receipt which I DID!! These companies are such a racket!!! I'm sick to death of it. Please help me with these aweful companies. [redacted] ###-###-#### Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Mrs. [redacted]
The state of Arizona set all of the required lock out parameters including the .02 violation lockout. This changed occurred in April of 2015. Alcohol is found in many different items causing mouth alcohol contamination. That is how you can have a...
fail in between two passed test. Your contract clearly states that the monthly payments are fixed and fees are subject to change. The contract further states that you are not allowed to blow any amount of alcohol into the interlock. Safe Harbor provides numerous videos and information about such issues that can be found at my.azsafeharbor.net. Safe Harbor is the only interlock company in AZ with a six month contract and has the distinction of working with the NIH and PIRE.org to help more people get off of their interlock requirement in the shortest amount of time allowed by law. Safe harbor managers and staff have the ability to waive fees if the unit is not working properly, there was a data corruption issues or a issue with the delivery of data to the state. In September you experienced such a violation and were not charged. The reason that Sate Harbor staff cannot waive valid alcohol violations is based on the Interlock Fuel Cell that detects the amount of alcohol in your breath. Each time the fuel cell is presented with alcohol it lessons the life of the unit. As such the fee is valid and could not be waived by one of the Managers or customer service representatives . Remember to never blow alcohol into the interlock. Because you have no other alcohol violation Safe Harbor will Waive this valid alcohol violation (ONE TIME). Safe Harbor hopes that you can be one of the 90% who get off of their interlock in 6 months.
Dear Dr. [redacted], It is unfortunate that you are having difficulties complying with the AZ IID requirements. There is no indication that your unit is malfunctioning. All interlocks in AZ are required to use an alcohol...
fuel cell detector that only detects alcohol. Safe Harbor uses [redacted] interlocks. They are required to be calibrated for accuracy every 90 days. When you breathe into the device your breath passes over a platinum fuel cell. As the alcohol evaporates on the heated platinum fuel cell it creates an electrical discharge that is measured. The more alcohol detected the higher the charge and the higher the recorded BAC reading. The higher charged BAC violations the less life of the IID unit and extra cost of a new unit or Fuel cell, hence the violation fee. There are small amounts of alcohol in many products that are consumed. The IID takes your breath sample and multiplies it by 2100 to get your blood alcohol reading. So even a small amount of alcohol can create a violation. You can review the LYL videos and messages at [redacted]. I have attached two of the data logs that you have access to in your portal. You can see in the header of the document that the unit was calibrated within to 90 days to ensure accuracy. The Safe Harbor system also sent you automated email messages about Missed retest and Mouth alcohol violations. To avoid any future extensions please use the tools that Safe Harbor has provided. The Safe Harbor phone app to put in notes that can be viewed by MVD about the mouth alcohol violations so MVD can have your side of the story when the High BAC is reported. Make sure that MVD has your correct address. You only have 15 days to request a hearing on the IID violation extension so don’t wait. Always keep some water to clean your mouth prior to providing a breath sample. If you fail a test you are NOT REQUIRED to take another test right away. You can wait and rinse your mouth out with water.
I have had this breathalyzer in my car for 2 months (keep in mind this is for my friend that don't have a car but needed it place in a car so he wouldn't go to jail and I DON'T DRINK) now the first month I had 10 violations from perfume and mouthwash (I PAID THE $85 FINE TAKING RESPONSIBILITY CAUSE WHEN WE HAD IT INSTALLED HE SAID NO PERFUME OR MOUTHWASH) this month I went the whole month with no violations because I took all perfume out of my car and didn't use mouthwash in the mornings at all....I had appointment for the recalibration set for a Tuesday I had to extend the appointment until Friday cause cause of payday.... well Wednesday I took my kids to school and the car started perfectly fine when I came out of the school it failed me (like I went in the school and drank) I called the safe harbor lady she just can't saying I don't know what to tell you try again....after 8 times she said unplug the device and try again well I did and it passed....no violations on thursday, friday I got up started my car drove all the way to work (mind you I blew probably 5 times while driving and it was fine) as I pulled up to work it failed I unplugged the device nothing called them they said I not know what to tell you I had 3 co-worers come outside to blow for me to just turn off my car still failed all of them...the safe harbor lady just kept telling me I don't know what to tell you sorry after her telling to retry about 10 times she said the only thing I can think of is unplug your battery its pouring down rain outside but I did it anyway once the car turned back on blew and it passed me....and they tell me there is nothing wrong with the machine...yeah ok! Now we go in for the appointment and they said there is 25 violations I told him that I have talked to safe harbor every time it has failed they put a 5 day extension so they can review the account so the next Friday comes I called their mechanic John from J&R automotive and he said no you don't have an appointment today I explained to him he reset the appointment I told him we are just getting it taken out he said you have to reschedule cause I don't have time today so we rescheduled it for Monday sat I wake up sucker than a dog go to my car to go to the hospital and it won't start they forgot to reset my machine until Monday so I call safe harbor and they have the same answer I don't know what to tell you they will try and get a tech to come out but they don't don't I will give a call back he said....well never got a call back Sunday I called and they are closed let a message and the emergency line but nothing of course...so monday I wake have to call a cab to take my kids to school and me to work now waiting on someone to call me to tell me how to use my own car!
Absolute trash! The worst interlock company by far, their "fees" are completely unreasonable. They charge a $35 "missed appointment fee" and then $25 more to re-schedule. Not to mention their payment system magically finds amounts that you owe and not one of their staff could give me an explanation. PLEASE PLEASE DON'T use this company!!!!!!
Safe Harbor is a company in Arizona and is not part of the state of Arizona government. As such we are not the party who is responsible for your driver’s license status. Please contact [redacted] to check on your driving privileges. If you do you will see that they have taken action and removed the violation per your request. The only time that Safe Harbor can testify before the State of [redacted] is if there is an issue with the actual interlock unit or a data corruption issue. Neither of those occurred in this case. The [redacted] hearing office is the party who has the authority to enforce or vacate the extension of your interlock requirement. Please log into your portal to make sure this doesn’t happen again. [redacted] Review your logs and type in a note explaining why the other violation is not valid either so that the state of AZ has your statements and can decided if you are compliant with the Arizona Interlock system NOT Safe Harbors system. Please also contact an attorney to help you with these matters. There are specific time lines that must be followed and if you miss them again you will not be able to request help form Safe Harbor as you are no longer a client of ours. Good luck to you and we hope that you are successful in completing the AZ interlock requirement.
Mr. [redacted]
We have taken the time to review the phone calls and the information on the account. With that being said I do not find any phone call including and profanity nor threats what I do find is that there was and unresolved issue of a transfer request due to you moving to...
[redacted] from Arizona with this I have submitted the correct paperwork to have the equipment that you are in position of transferred out of our inventory and into the [redacted] company that you are currently being serviced with. In regards to fee charged, I do see that you in deed paid the transfer fee that was requested of you on 12/4/2015 due to the missing information that was needed to process the transfer request the monthly service fee charges were added to your account. Now that all the information has been reviewed we wanted to advise you that the fees have been adjusted form your account in regards to the 2 monthly payments and your account is zeroed out. As soon as we receive word back that the transfer of equipment has been completed we will be in contact with you to advise further.
Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Oboiusly MR. [redacted] has no intention on solving the problems! Mr [redacted] and his employees do not care what I or any other person has to say about this very bad and unethical matter. I am very surprised that you even received a response from the infamous "SAFE HARBOR". The major problem is that MR [redacted] or any of his safe harbor employees will never take accountability for there bad buisness practices. I am very disappointed in SAFE HARBOR,they will continue to RIP people off that are in a vulnerable position. It's not right. [redacted] needs to know what's really going on.
Mr. [redacted],
The Arizona Ignition Interlock program requires that you provide a clean breath sample to start any car you drive. If further requires that you take and pass random rolling retest while operating the car, and that you don't attempt to jump start your car without providing a...
breath sample. Safe Harbor offers you several tools to help you with these requirements. Please use the [redacted] portal to view and comment or ask questions about any of your logs. You can also review your contract, set appointments, and monitor your progress. Safe Harbor also offer a phone app to let you keep track on your phone and even upload photos of potential mouth contaminates. In reviewing your profile I don't see that you have given us your email to allow us to communicate with you with our automated systems to keep you in the know. Please signup and include your email.
Your issue seems to stem from a missed retest on July 17th at 19:14 hours the missed retest on July 16th at 10:46 and your failed retest on July 2nd at 10:49 when your retest showed a positive alcohol of [redacted]. All of these events are contained in your July 21st log that I have attached for you and you can see from your portal or smart phone. Per your agreed contract of Tier I $70.00 a month you agreed to pay a violation fee of $25.00 for each violation that the unit recorded while assigned to you. While the staff at Safe Harbor tired to explain this to you, your unprofessional yelling to our staff and use of profanity and threats may have created a environment where you were not able to understand the violations and when they occurred and how to avoid them in the future. Please utilize your portal and phone applications to help you successfully complete the Arizona interlock requirement. Remember that Arizona doesn't require cameras in the car with the interlock so all of the data on the interlock is used against you for your program compliance requirements.
If you know that other people may be using your car and causing violations on your unit you can opt to upgrade to the $90.00 a month plan that include 3 violations a month with no other penalties. However on the $90.00 a month plan if you receive more than 3 violations there is a one time $85.00 violation reset fee. All of the Safe Harbor Tools, payment options and violation fees work to help clients learn to not drink and drive and get off of the interlock program in the shortest time allowed by law. Safe Harbor has over a 90% of its clients get removed early or without extension, more than any other interlock company in Arizona. Mr. [redacted] you are still on track for early 6 month deferment if your individual [redacted] was for a first offense non extreme and should be able to be removed in September. Good luck from Safe Harbor.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On the paperwork from SAFE HARBOR, It states, that "Safe Harbor is committed to helping fulfill your state required interlock as quickly as possible. We waive any early removal fees if you are eligible for the 6 month deferral..."I also was eligible for the 6 month deferral and I DID get my interlock off early, so I should also have a complete refund for the removal of this.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I didn't ask for any other fees to be removed so I'm not sure why you bring those up! They have nothing to do with the amount that I won't get for the month paid in advance. I need a copy of where I signed those terms and conditions please and thank you
Regards,
[redacted]
Ms***, your contract with Safe harbor is independent of the error of ***Please refer to your contract for specific detail of the refund policy and early terminationHowever, to help you, Safe Harbor will be happy to allow you relief from the terms of your signed contract and refund
all portions of the remaining balance less the cost of Installation and removal of the unitThese services were performed at your request after being advised to verify with *** your Ignition Interlock requirementYou have a right to seek relief from the *** *** *** for ***'s mistake in notifying you of your need for a interlock at their error
You will need to provide them with the following;
The court order of Dismissal of your DUI for the court of record that handled your case
The *** letter notifying you of your need for the Ignition interlockThe correspondence or Motor vehicle record showing that their notice to you was in errorWe at Safe Harbor are here to provide any additional documents on cost to help you with the states error
Please provide a correct accounting that will be refunded waiving all other fees just the Install and removal feeThank you
***
While at the mechanic's, I saw that this company sells hand held breathalyzers (not the ignition interlock), so I purchased one for about $I took it home, drank an alcoholic beverage with my meal and waited an hourI tested out the device and it gave me an error code on the first breathI looked in the manual what this meant, and it said that the fuel cell that registers ethanol has worn out, that this would happen after about a year of useSo, it was Dead On Arrival, and this component is not replaceable; when it burns out, you have to purchase a whole new device, throw the old one outI took it back to the shop, and was told that they don't accept returns there, that I would have to contact the parent company
I did, with extremely long wait timesThey told me that because I had used the product, they wouldn't accept a returnSo if something is DOA, you are supposed to know that by looking at the outside packagingThey wouldn't honor the warrantyI filed a complaint through the Revdex.com and they responded "Returns are not accepted." I did not accept this "resolution" to the issue, so the Revdex.com marked the complaint as closed and that was it, even though I continued pursuing this issue for months before throwing it away
This company is sketchy, the products are worthless and they do not back them with any sort of warrantyTheir customer service is manipulative at best, and nonexistent the rest of the timeSince people do not really look at these kinds of reviews before purchasing something as trivial as this kind of product, I can only warn in hopes of steering people away from any other service they may be interested in obtaining from Safe Harbor, or their *** products
thank you for the opportunity to reply and explain what Safe Harbor, a state authorized Ignition Interlock provider has the authority to do, and what the State of Arizona DOT has the authority to do and how to request the proper authority to respond to Ms***Safe
Harbor is one of nine approved ignition interlock companies in AZIgnition Interlock companies install Interlocks, breath testing machine, into people cars who were convicted of a DUI and are required to have a interlock for a period of time with no violations of the AZ Interlock program The interlock providers are charged with Monitoring the compliance of the convicted DUI offenders by downloading the driving and interlock data every days and reporting the recorded data to the ** *** Safe Harbor does not have the authority to remove any violations or data that are not directly caused by machine error, malfunction or Safe Harbor Technician error
*** *** *** *** requires that the convicted DUI offender only operate vehicles that have a interlock installed on them That the offender blow into the interlock a clean, no alcohol, breath sample to start their car and then while the car is operated the person must take Random Rolling Retest to show no alcohol was consumed while driving If the person misses a retest but successfully takes and passes the breath test within an hour the violation is not to be reported to the state
The data log with all violations reported to *** *** on or about 9/14//including the missed retest on 8/26/ You can see that of the five possible violations the retest refusal of 8/26/was submitted as the driver did not take and pass a test within one hour of the missed retest as required by the State of ** *** Safe Harbor has no authority to remove the data from the record that is sent to MVD Attached is the full log for further review and transparency
Client Notes Remove Event Event Date Event Row Number BAC Recorded Date Processed Date
Violation Removed INITIAL TEST FAILED HIGH BAC 8/13/9/14/
Violation Removed RETEST REFUSAL 8/26/9/14/
RETEST REFUSAL 8/26/9/14/
Violation Removed INITIAL TEST FAILED 9/10/9/14/
Violation Removed INITIAL TEST FAILED 9/10/9/14/
To try to help Ms*** Safe Harbor has given all logs, notes and other materials that are part of her my.azsafeharbor.net portal, to her, so she can submit any and all possible defense to the state of *** *** to avoid a possible extention do to her lack of compliance on their system
Safe Harbor has no rights to remove any state ordered extension and Ms*** needs to follow the state of Arizona rules and request a hearing on this and any other matter that can cause a extension on the interlock programMs*** abusive and angry behavior is misdirected at Safe Harbor as the state of ** *** is the only party who can or has taken action on Ms*** interlock program Safe Harbor has not reported any data or violation to the state and has continued to try to help her with her dealing with the ** ***
Although not specifically raised Ms*** has a second log with a violation that was reported to the ** *** That log is also attached The log reports a missed retest that was properly reported as well Safe Harbor recommends that she contact the state of *** *** hearing office and request a hearing on any violations reported Information on this can be found at ***
Thank you again for your time and consideration in this matter and we at Safe Harbor hope Ms*** is able to resolve this issue with the *** ***
Sincerely
*** ***
I have have mutliple readings from my interlock device causing me money and extensions woth the mvdEmployees are very rude and not helpful
Dear Mr*** It is unfortunate that your licenses was revoked and you will have to start the program over again The e-check payment that you made to *** *** on March 21st was returned via authorize.net electronic check processing The notice was given to *** *** of your
bounced check after your unit was removed and the agreement made by you and *** *** The $monthly rental and a $NSF fee are still due and owning as your e-check was never deducted from your account, but was delivered NSF *** *** has had no information that the check cleared your account from either you, or the merchant service electronic check center If you can provide proof from your bank that the funds were transferred to *** *** we will immediately correct the issue and waive any other fees for our mistake If your account was never deducted for the $as the check was returned NSF then the fee is valid as *** *** never received the payment that you intended to make in March *** *** gives its clients the benefit of the doubt and conducts an internal review and investigation to ensure that the money was not applied to a different account or other issues between the Electronic check center and usOnce all attempts to resolve the matter internally are completed we then contact you to verify that the payment was not made and should be collectedIf you can provide proof of payment all other fees will be dropped If you determine that the payment was never deducted from your account for the March 21st payment, please provide the full monthly fee $amount and $NSF fee and we will consider you paid in full and waive the $same day appointment fee per our original agreement when we all though that your payments by check was good The *** *** *** Bad check bureau has set specific time lines that they require merchant who receive bad checks to follow No further action will occur if you can either show proof of payment or make payment in full within days of today
Mr*** after reviewing your Interlock compliance with ***, specifically with *** and *** at the *** Interlock group there is nothing wrong with the machine and you are not being reported to *** as non-compliant Please continue to drink water prior to testing and use the notes sections on your my.azsafeharbor.net to ensure that you will not get an extention Again you have no extensions on your Ignition Interlock License and are more than half way to be one of the 95% of Safe Harbor clients who get an early deferral, if eligible
Mrs. [redacted],
Congratulations on being one of Safe Harbors early deferral clients. Safe Harbor helps more people get the early deferral than all of the other interlock companies combined. The fees that you were charged in September were based on the Alcohol violation recorded on...
08/16/2014 Saturday08:23:15 Breath Test Started 115908/16/2014 Saturday08:23:290.068%INITIAL TEST FAILED HIGH [redacted]8/16/2014 Saturday08:23:29 Initial Test High BAC Lockout, as well as not having the unit removed within the "Grace Period" as outlined in your contract. The exact statement referencing this provision of the contract is; Monthly monitor fee: this charge is for use of the system, scheduled service including retrieval of data logger information, and reporting to the administering authorities. There is no pro-ration of charges for periods less than a month. Your initials appear directly under this bolded statement on your contract. I have attached a copy of your signed contract to this response but you may also review your signed contract from your portal at [redacted] The CSR informed you of the condition and you choose to have the unit removed on the 8th. Unfortunately under the terms and conditions of your contract with Safe Harbor there are no Pro-ration of charges for less than a month. You may keep the device for the remainder of the month that you are charged at no additional cost to you. I apologize for any perceived rudeness from the Safe Harbor staff member. After reviewing the call from Friday the 5th at 8:56 AM and notes it appears that your conversation got heated after your statement that you would be done and the CSR could shove the rental unit up her butt. If you choose to keep the unit for the remainder of September please notify us of your intent to cancel the appointment for Monday the 8th before close of business today to avoid any additional fees.
Sincerely [redacted]
Mrs. [redacted], Under section 3 of your contract you will see a bolded statement as follows "Monthly monitor fee: this charge is for use of the system, scheduled service including retrieval of data logger
information, and reporting to the administering authorities. There is no pro-ration of charges for periods less than a month." You were given the option to keep the interlock in your vehicle for the remainder of the rental period or have it removed prior to the 5 day grace period. All of the fees charged were detailed in your contract, on your portal or available through the phone app. Congratulations again in being one of the few in AZ to get the early 6 month deferral. The average time on the interlock is 24 months, but not with Safe Harbor.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In regards to the response from Safe Harbor. I was not Abusive to Them!!! They were abusive and rude to ME, a paying customer that is simply trying to get something resolved!!!!! I did Not even receive the notice from [redacted] in a timely manner as to request a hearing, and it is up the Breathalizer Companies to explain to [redacted] what happened. I was on the phone with [redacted] 4 times about this. This Extension was Caused by One simple time when I had to get my car worked on and they had to Remove a fuse. It set off the breathalizer that caused an extension with the [redacted]. I showed the company my receipt from the mechanic so they can get this cleared off with the [redacted]. To me it was a mistake that should have been an EASY fix and Safe Harbor [redacted] And [redacted] have not been helpful in assisting me to get this resolved at all. In fact quite the opposite like they want to make it as difficult for me as possible. Their behavior and all of this has been reported to my attorney. These companies Obviously make money off of you having their device on your car and getting an extension wound be another 6 months of income in their pockets now wouldn't it. There is No Reason I should not be able to get these extensions cleared up with the help of Safe Harbour. Go ahead and call the [redacted] yourself and ask them how it works. The [redacted] told me that the Breathalizer company has to help clear it up and I was to provide the breathalizer company with my machanic receipt which I DID!! These companies are such a racket!!! I'm sick to death of it. Please help me with these aweful companies. [redacted] ###-###-#### Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Mrs. [redacted]
The state of Arizona set all of the required lock out parameters including the .02 violation lockout. This changed occurred in April of 2015. Alcohol is found in many different items causing mouth alcohol contamination. That is how you can have a...
fail in between two passed test. Your contract clearly states that the monthly payments are fixed and fees are subject to change. The contract further states that you are not allowed to blow any amount of alcohol into the interlock. Safe Harbor provides numerous videos and information about such issues that can be found at my.azsafeharbor.net. Safe Harbor is the only interlock company in AZ with a six month contract and has the distinction of working with the NIH and PIRE.org to help more people get off of their interlock requirement in the shortest amount of time allowed by law. Safe harbor managers and staff have the ability to waive fees if the unit is not working properly, there was a data corruption issues or a issue with the delivery of data to the state. In September you experienced such a violation and were not charged. The reason that Sate Harbor staff cannot waive valid alcohol violations is based on the Interlock Fuel Cell that detects the amount of alcohol in your breath. Each time the fuel cell is presented with alcohol it lessons the life of the unit. As such the fee is valid and could not be waived by one of the Managers or customer service representatives . Remember to never blow alcohol into the interlock. Because you have no other alcohol violation Safe Harbor will Waive this valid alcohol violation (ONE TIME). Safe Harbor hopes that you can be one of the 90% who get off of their interlock in 6 months.
Dear Dr. [redacted], It is unfortunate that you are having difficulties complying with the AZ IID requirements. There is no indication that your unit is malfunctioning. All interlocks in AZ are required to use an alcohol...
fuel cell detector that only detects alcohol. Safe Harbor uses [redacted] interlocks. They are required to be calibrated for accuracy every 90 days. When you breathe into the device your breath passes over a platinum fuel cell. As the alcohol evaporates on the heated platinum fuel cell it creates an electrical discharge that is measured. The more alcohol detected the higher the charge and the higher the recorded BAC reading. The higher charged BAC violations the less life of the IID unit and extra cost of a new unit or Fuel cell, hence the violation fee. There are small amounts of alcohol in many products that are consumed. The IID takes your breath sample and multiplies it by 2100 to get your blood alcohol reading. So even a small amount of alcohol can create a violation. You can review the LYL videos and messages at [redacted]. I have attached two of the data logs that you have access to in your portal. You can see in the header of the document that the unit was calibrated within to 90 days to ensure accuracy. The Safe Harbor system also sent you automated email messages about Missed retest and Mouth alcohol violations. To avoid any future extensions please use the tools that Safe Harbor has provided. The Safe Harbor phone app to put in notes that can be viewed by MVD about the mouth alcohol violations so MVD can have your side of the story when the High BAC is reported. Make sure that MVD has your correct address. You only have 15 days to request a hearing on the IID violation extension so don’t wait. Always keep some water to clean your mouth prior to providing a breath sample. If you fail a test you are NOT REQUIRED to take another test right away. You can wait and rinse your mouth out with water.
I have had this breathalyzer in my car for 2 months (keep in mind this is for my friend that don't have a car but needed it place in a car so he wouldn't go to jail and I DON'T DRINK) now the first month I had 10 violations from perfume and mouthwash (I PAID THE $85 FINE TAKING RESPONSIBILITY CAUSE WHEN WE HAD IT INSTALLED HE SAID NO PERFUME OR MOUTHWASH) this month I went the whole month with no violations because I took all perfume out of my car and didn't use mouthwash in the mornings at all....I had appointment for the recalibration set for a Tuesday I had to extend the appointment until Friday cause cause of payday.... well Wednesday I took my kids to school and the car started perfectly fine when I came out of the school it failed me (like I went in the school and drank) I called the safe harbor lady she just can't saying I don't know what to tell you try again....after 8 times she said unplug the device and try again well I did and it passed....no violations on thursday, friday I got up started my car drove all the way to work (mind you I blew probably 5 times while driving and it was fine) as I pulled up to work it failed I unplugged the device nothing called them they said I not know what to tell you I had 3 co-worers come outside to blow for me to just turn off my car still failed all of them...the safe harbor lady just kept telling me I don't know what to tell you sorry after her telling to retry about 10 times she said the only thing I can think of is unplug your battery its pouring down rain outside but I did it anyway once the car turned back on blew and it passed me....and they tell me there is nothing wrong with the machine...yeah ok! Now we go in for the appointment and they said there is 25 violations I told him that I have talked to safe harbor every time it has failed they put a 5 day extension so they can review the account so the next Friday comes I called their mechanic John from J&R automotive and he said no you don't have an appointment today I explained to him he reset the appointment I told him we are just getting it taken out he said you have to reschedule cause I don't have time today so we rescheduled it for Monday sat I wake up sucker than a dog go to my car to go to the hospital and it won't start they forgot to reset my machine until Monday so I call safe harbor and they have the same answer I don't know what to tell you they will try and get a tech to come out but they don't don't I will give a call back he said....well never got a call back Sunday I called and they are closed let a message and the emergency line but nothing of course...so monday I wake have to call a cab to take my kids to school and me to work now waiting on someone to call me to tell me how to use my own car!
Absolute trash! The worst interlock company by far, their "fees" are completely unreasonable. They charge a $35 "missed appointment fee" and then $25 more to re-schedule. Not to mention their payment system magically finds amounts that you owe and not one of their staff could give me an explanation. PLEASE PLEASE DON'T use this company!!!!!!
Safe Harbor is a company in Arizona and is not part of the state of Arizona government. As such we are not the party who is responsible for your driver’s license status. Please contact [redacted] to check on your driving privileges. If you do you will see that they have taken action and removed the violation per your request. The only time that Safe Harbor can testify before the State of [redacted] is if there is an issue with the actual interlock unit or a data corruption issue. Neither of those occurred in this case. The [redacted] hearing office is the party who has the authority to enforce or vacate the extension of your interlock requirement. Please log into your portal to make sure this doesn’t happen again. [redacted] Review your logs and type in a note explaining why the other violation is not valid either so that the state of AZ has your statements and can decided if you are compliant with the Arizona Interlock system NOT Safe Harbors system. Please also contact an attorney to help you with these matters. There are specific time lines that must be followed and if you miss them again you will not be able to request help form Safe Harbor as you are no longer a client of ours. Good luck to you and we hope that you are successful in completing the AZ interlock requirement.
Mr. [redacted]
We have taken the time to review the phone calls and the information on the account. With that being said I do not find any phone call including and profanity nor threats what I do find is that there was and unresolved issue of a transfer request due to you moving to...
[redacted] from Arizona with this I have submitted the correct paperwork to have the equipment that you are in position of transferred out of our inventory and into the [redacted] company that you are currently being serviced with. In regards to fee charged, I do see that you in deed paid the transfer fee that was requested of you on 12/4/2015 due to the missing information that was needed to process the transfer request the monthly service fee charges were added to your account. Now that all the information has been reviewed we wanted to advise you that the fees have been adjusted form your account in regards to the 2 monthly payments and your account is zeroed out. As soon as we receive word back that the transfer of equipment has been completed we will be in contact with you to advise further.
Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Oboiusly MR. [redacted] has no intention on solving the problems! Mr [redacted] and his employees do not care what I or any other person has to say about this very bad and unethical matter. I am very surprised that you even received a response from the infamous "SAFE HARBOR". The major problem is that MR [redacted] or any of his safe harbor employees will never take accountability for there bad buisness practices. I am very disappointed in SAFE HARBOR,they will continue to RIP people off that are in a vulnerable position. It's not right. [redacted] needs to know what's really going on.
Mr. [redacted],
The Arizona Ignition Interlock program requires that you provide a clean breath sample to start any car you drive. If further requires that you take and pass random rolling retest while operating the car, and that you don't attempt to jump start your car without providing a...
breath sample. Safe Harbor offers you several tools to help you with these requirements. Please use the [redacted] portal to view and comment or ask questions about any of your logs. You can also review your contract, set appointments, and monitor your progress. Safe Harbor also offer a phone app to let you keep track on your phone and even upload photos of potential mouth contaminates. In reviewing your profile I don't see that you have given us your email to allow us to communicate with you with our automated systems to keep you in the know. Please signup and include your email.
Your issue seems to stem from a missed retest on July 17th at 19:14 hours the missed retest on July 16th at 10:46 and your failed retest on July 2nd at 10:49 when your retest showed a positive alcohol of [redacted]. All of these events are contained in your July 21st log that I have attached for you and you can see from your portal or smart phone. Per your agreed contract of Tier I $70.00 a month you agreed to pay a violation fee of $25.00 for each violation that the unit recorded while assigned to you. While the staff at Safe Harbor tired to explain this to you, your unprofessional yelling to our staff and use of profanity and threats may have created a environment where you were not able to understand the violations and when they occurred and how to avoid them in the future. Please utilize your portal and phone applications to help you successfully complete the Arizona interlock requirement. Remember that Arizona doesn't require cameras in the car with the interlock so all of the data on the interlock is used against you for your program compliance requirements.
If you know that other people may be using your car and causing violations on your unit you can opt to upgrade to the $90.00 a month plan that include 3 violations a month with no other penalties. However on the $90.00 a month plan if you receive more than 3 violations there is a one time $85.00 violation reset fee. All of the Safe Harbor Tools, payment options and violation fees work to help clients learn to not drink and drive and get off of the interlock program in the shortest time allowed by law. Safe Harbor has over a 90% of its clients get removed early or without extension, more than any other interlock company in Arizona. Mr. [redacted] you are still on track for early 6 month deferment if your individual [redacted] was for a first offense non extreme and should be able to be removed in September. Good luck from Safe Harbor.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On the paperwork from SAFE HARBOR, It states, that "Safe Harbor is committed to helping fulfill your state required interlock as quickly as possible. We waive any early removal fees if you are eligible for the 6 month deferral..."I also was eligible for the 6 month deferral and I DID get my interlock off early, so I should also have a complete refund for the removal of this.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I didn't ask for any other fees to be removed so I'm not sure why you bring those up! They have nothing to do with the amount that I won't get for the month paid in advance. I need a copy of where I signed those terms and conditions please and thank you
Regards,
[redacted]