Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards,*** ***
Mrs [redacted] The state of Arizona set all of the required lock out parameters including the violation lockoutThis changed occurred in April of Alcohol is found in many different items causing mouth alcohol contaminationThat is how you can have a fail in between two passed test Your contract clearly states that the monthly payments are fixed and fees are subject to changeThe contract further states that you are not allowed to blow any amount of alcohol into the interlockSafe Harbor provides numerous videos and information about such issues that can be found at my.azsafeharbor.netSafe Harbor is the only interlock company in AZ with a six month contract and has the distinction of working with the NIH and PIRE.org to help more people get off of their interlock requirement in the shortest amount of time allowed by law Safe harbor managers and staff have the ability to waive fees if the unit is not working properly, there was a data corruption issues or a issue with the delivery of data to the state In September you experienced such a violation and were not chargedThe reason that Sate Harbor staff cannot waive valid alcohol violations is based on the Interlock Fuel Cell that detects the amount of alcohol in your breath Each time the fuel cell is presented with alcohol it lessons the life of the unit As such the fee is valid and could not be waived by one of the Managers or customer service representatives Remember to never blow alcohol into the interlockBecause you have no other alcohol violation Safe Harbor will Waive this valid alcohol violation (ONE TIME) Safe Harbor hopes that you can be one of the 90% who get off of their interlock in months
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Oboiusly MR [redacted] has no intention on solving the problems! Mr [redacted] and his employees do not care what I or any other person has to say about this very bad and unethical matterI am very surprised that you even received a response from the infamous "SAFE HARBOR"The major problem is that MR [redacted] or any of his safe harbor employees will never take accountability for there bad buisness practicesI am very disappointed in SAFE HARBOR,they will continue to RIP people off that are in a vulnerable positionIt's not right*** needs to know what's really going on
Safe Harbor SUCKS!!! I got charged when I wasn't even a client and tried getting my refund! First of all the customer service is ***! Customers come first no matter what industry you are in! So the girl tells me "im sorry sir, we can't refund you because you didn't transfer your device in time! Im not responsible for transfering the device, my provider isSafe Harbor is such a joke, they try to take your money anyway they can and then blame it on you! DO NOT CHOOSE SAFE HARBOR!!! It will save you money and you wont have to deal with the bt!
Safe Harbor is a company in Arizona and is not part of the state of Arizona government As such we are not the party who is responsible for your driver’s license status Please contact [redacted] to check on your driving privileges If you do you will see that they have taken action and removed the violation per your requestThe only time that Safe Harbor can testify before the State of [redacted] is if there is an issue with the actual interlock unit or a data corruption issue Neither of those occurred in this caseThe [redacted] hearing office is the party who has the authority to enforce or vacate the extension of your interlock requirementPlease log into your portal to make sure this doesn’t happen again [redacted] Review your logs and type in a note explaining why the other violation is not valid either so that the state of AZ has your statements and can decided if you are compliant with the Arizona Interlock system NOT Safe Harbors systemPlease also contact an attorney to help you with these matters There are specific time lines that must be followed and if you miss them again you will not be able to request help form Safe Harbor as you are no longer a client of oursGood luck to you and we hope that you are successful in completing the AZ interlock requirement
Mrs [redacted] , Under section of your contract you will see a bolded statement as follows "Monthly monitor fee: this charge is for use of the system, scheduled service including retrieval of data logger information, and reporting to the administering authoritiesThere is no pro-ration of charges for periods less than a month." You were given the option to keep the interlock in your vehicle for the remainder of the rental period or have it removed prior to the day grace period All of the fees charged were detailed in your contract, on your portal or available through the phone app Congratulations again in being one of the few in AZ to get the early month deferral The average time on the interlock is months, but not with Safe Harbor
If need a interlock device it would be better to choose another companyThey state that the device goes off at random intervals but it does notIt goes of at minutes then at minutes and every minutes after thatSo talking long car trips is almost impossible because you don't want to be on a hill when your car shut off On top of that if you miss an appointment its a minimum of $and if you do not pay it off right away it an additional $+ per daySo let say you reschedule your appointment and pay in person you are looking at $minimum assuming it doesn't lock out which is another $on top of that
Dear Dr [redacted] , It is unfortunate that you are having difficulties complying with the AZ IID requirementsThere is no indication that your unit is malfunctioning All interlocks in AZ are required to use an alcohol fuel cell detector that only detects alcoholSafe Harbor uses [redacted] interlocks They are required to be calibrated for accuracy every days When you breathe into the device your breath passes over a platinum fuel cellAs the alcohol evaporates on the heated platinum fuel cell it creates an electrical discharge that is measured The more alcohol detected the higher the charge and the higher the recorded BAC reading The higher charged BAC violations the less life of the IID unit and extra cost of a new unit or Fuel cell, hence the violation feeThere are small amounts of alcohol in many products that are consumed The IID takes your breath sample and multiplies it by to get your blood alcohol reading So even a small amount of alcohol can create a violation You can review the LYL videos and messages at [redacted] I have attached two of the data logs that you have access to in your portal You can see in the header of the document that the unit was calibrated within to days to ensure accuracyThe Safe Harbor system also sent you automated email messages about Missed retest and Mouth alcohol violationsTo avoid any future extensions please use the tools that Safe Harbor has providedThe Safe Harbor phone app to put in notes that can be viewed by MVD about the mouth alcohol violations so MVD can have your side of the story when the High BAC is reportedMake sure that MVD has your correct addressYou only have days to request a hearing on the IID violation extension so don’t waitAlways keep some water to clean your mouth prior to providing a breath sampleIf you fail a test you are NOT REQUIRED to take another test right awayYou can wait and rinse your mouth out with water
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I didn't ask for any other fees to be removed so I'm not sure why you bring those up! They have nothing to do with the amount that I won't get for the month paid in advance I need a copy of where I signed those terms and conditions please and thank you Regards, [redacted]
I have had this breathalyzer in my car for months (keep in mind this is for my friend that don't have a car but needed it place in a car so he wouldn't go to jail and I DON'T DRINK) now the first month I had violations from perfume and mouthwash (I PAID THE $FINE TAKING RESPONSIBILITY CAUSE WHEN WE HAD IT INSTALLED HE SAID NO PERFUME OR MOUTHWASH) this month I went the whole month with no violations because I took all perfume out of my car and didn't use mouthwash in the mornings at all....I had appointment for the recalibration set for a Tuesday I had to extend the appointment until Friday cause cause of paydaywell Wednesday I took my kids to school and the car started perfectly fine when I came out of the school it failed me (like I went in the school and drank) I called the safe harbor lady she just can't saying I don't know what to tell you try again....after times she said unplug the device and try again well I did and it passed....no violations on thursday, friday I got up started my car drove all the way to work (mind you I blew probably times while driving and it was fine) as I pulled up to work it failed I unplugged the device nothing called them they said I not know what to tell you I had co-worers come outside to blow for me to just turn off my car still failed all of them...the safe harbor lady just kept telling me I don't know what to tell you sorry after her telling to retry about times she said the only thing I can think of is unplug your battery its pouring down rain outside but I did it anyway once the car turned back on blew and it passed me....and they tell me there is nothing wrong with the machine...yeah ok! Now we go in for the appointment and they said there is violations I told him that I have talked to safe harbor every time it has failed they put a day extension so they can review the account so the next Friday comes I called their mechanic John from J&R automotive and he said no you don't have an appointment today I explained to him he reset the appointment I told him we are just getting it taken out he said you have to reschedule cause I don't have time today so we rescheduled it for Monday sat I wake up sucker than a dog go to my car to go to the hospital and it won't start they forgot to reset my machine until Monday so I call safe harbor and they have the same answer I don't know what to tell you they will try and get a tech to come out but they don't don't I will give a call back he said....well never got a call back Sunday I called and they are closed let a message and the emergency line but nothing of course...so monday I wake have to call a cab to take my kids to school and me to work now waiting on someone to call me to tell me how to use my own car!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In regards to the response from Safe HarborI was not Abusive to Them!!! They were abusive and rude to ME, a paying customer that is simply trying to get something resolved!!!!! I did Not even receive the notice from [redacted] in a timely manner as to request a hearing, and it is up the Breathalizer Companies to explain to [redacted] what happened I was on the phone with [redacted] times about this This Extension was Caused by One simple time when I had to get my car worked on and they had to Remove a fuseIt set off the breathalizer that caused an extension with the *** I showed the company my receipt from the mechanic so they can get this cleared off with the *** To me it was a mistake that should have been an EASY fix and Safe Harbor [redacted] And [redacted] have not been helpful in assisting me to get this resolved at all In fact quite the opposite like they want to make it as difficult for me as possible Their behavior and all of this has been reported to my attorney These companies Obviously make money off of you having their device on your car and getting an extension wound be another months of income in their pockets now wouldn't itThere is No Reason I should not be able to get these extensions cleared up with the help of Safe Harbour Go ahead and call the [redacted] yourself and ask them how it works The [redacted] told me that the Breathalizer company has to help clear it up and I was to provide the breathalizer company with my machanic receipt which I DID!! These companies are such a racket!!! I'm sick to death of it Please help me with these aweful companies [redacted] *** ###-###-#### Regards, [redacted] ***
Mr [redacted] We have taken the time to review the phone calls and the information on the accountWith that being said I do not find any phone call including and profanity nor threats what I do find is that there was and unresolved issue of a transfer request due to you moving to [redacted] from Arizona with this I have submitted the correct paperwork to have the equipment that you are in position of transferred out of our inventory and into the [redacted] company that you are currently being serviced withIn regards to fee charged, I do see that you in deed paid the transfer fee that was requested of you on 12/4/due to the missing information that was needed to process the transfer request the monthly service fee charges were added to your accountNow that all the information has been reviewed we wanted to advise you that the fees have been adjusted form your account in regards to the monthly payments and your account is zeroed outAs soon as we receive word back that the transfer of equipment has been completed we will be in contact with you to advise further Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards,*** ***
Mrs [redacted] The state of Arizona set all of the required lock out parameters including the violation lockoutThis changed occurred in April of Alcohol is found in many different items causing mouth alcohol contaminationThat is how you can have a fail in between two passed test Your contract clearly states that the monthly payments are fixed and fees are subject to changeThe contract further states that you are not allowed to blow any amount of alcohol into the interlockSafe Harbor provides numerous videos and information about such issues that can be found at my.azsafeharbor.netSafe Harbor is the only interlock company in AZ with a six month contract and has the distinction of working with the NIH and PIRE.org to help more people get off of their interlock requirement in the shortest amount of time allowed by law Safe harbor managers and staff have the ability to waive fees if the unit is not working properly, there was a data corruption issues or a issue with the delivery of data to the state In September you experienced such a violation and were not chargedThe reason that Sate Harbor staff cannot waive valid alcohol violations is based on the Interlock Fuel Cell that detects the amount of alcohol in your breath Each time the fuel cell is presented with alcohol it lessons the life of the unit As such the fee is valid and could not be waived by one of the Managers or customer service representatives Remember to never blow alcohol into the interlockBecause you have no other alcohol violation Safe Harbor will Waive this valid alcohol violation (ONE TIME) Safe Harbor hopes that you can be one of the 90% who get off of their interlock in months
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Oboiusly MR [redacted] has no intention on solving the problems! Mr [redacted] and his employees do not care what I or any other person has to say about this very bad and unethical matterI am very surprised that you even received a response from the infamous "SAFE HARBOR"The major problem is that MR [redacted] or any of his safe harbor employees will never take accountability for there bad buisness practicesI am very disappointed in SAFE HARBOR,they will continue to RIP people off that are in a vulnerable positionIt's not right*** needs to know what's really going on
Safe Harbor SUCKS!!! I got charged when I wasn't even a client and tried getting my refund! First of all the customer service is ***! Customers come first no matter what industry you are in! So the girl tells me "im sorry sir, we can't refund you because you didn't transfer your device in time! Im not responsible for transfering the device, my provider isSafe Harbor is such a joke, they try to take your money anyway they can and then blame it on you! DO NOT CHOOSE SAFE HARBOR!!! It will save you money and you wont have to deal with the b
t!
Safe Harbor is a company in Arizona and is not part of the state of Arizona government As such we are not the party who is responsible for your driver’s license status Please contact [redacted] to check on your driving privileges If you do you will see that they have taken action and removed the violation per your requestThe only time that Safe Harbor can testify before the State of [redacted] is if there is an issue with the actual interlock unit or a data corruption issue Neither of those occurred in this caseThe [redacted] hearing office is the party who has the authority to enforce or vacate the extension of your interlock requirementPlease log into your portal to make sure this doesn’t happen again [redacted] Review your logs and type in a note explaining why the other violation is not valid either so that the state of AZ has your statements and can decided if you are compliant with the Arizona Interlock system NOT Safe Harbors systemPlease also contact an attorney to help you with these matters There are specific time lines that must be followed and if you miss them again you will not be able to request help form Safe Harbor as you are no longer a client of oursGood luck to you and we hope that you are successful in completing the AZ interlock requirement
Mrs [redacted] , Under section of your contract you will see a bolded statement as follows "Monthly monitor fee: this charge is for use of the system, scheduled service including retrieval of data logger information, and reporting to the administering authoritiesThere is no pro-ration of charges for periods less than a month." You were given the option to keep the interlock in your vehicle for the remainder of the rental period or have it removed prior to the day grace period All of the fees charged were detailed in your contract, on your portal or available through the phone app Congratulations again in being one of the few in AZ to get the early month deferral The average time on the interlock is months, but not with Safe Harbor
If need a interlock device it would be better to choose another companyThey state that the device goes off at random intervals but it does notIt goes of at minutes then at minutes and every minutes after thatSo talking long car trips is almost impossible because you don't want to be on a hill when your car shut off On top of that if you miss an appointment its a minimum of $and if you do not pay it off right away it an additional $+ per daySo let say you reschedule your appointment and pay in person you are looking at $minimum assuming it doesn't lock out which is another $on top of that
Dear Dr [redacted] , It is unfortunate that you are having difficulties complying with the AZ IID requirementsThere is no indication that your unit is malfunctioning All interlocks in AZ are required to use an alcohol fuel cell detector that only detects alcoholSafe Harbor uses [redacted] interlocks They are required to be calibrated for accuracy every days When you breathe into the device your breath passes over a platinum fuel cellAs the alcohol evaporates on the heated platinum fuel cell it creates an electrical discharge that is measured The more alcohol detected the higher the charge and the higher the recorded BAC reading The higher charged BAC violations the less life of the IID unit and extra cost of a new unit or Fuel cell, hence the violation feeThere are small amounts of alcohol in many products that are consumed The IID takes your breath sample and multiplies it by to get your blood alcohol reading So even a small amount of alcohol can create a violation You can review the LYL videos and messages at [redacted] I have attached two of the data logs that you have access to in your portal You can see in the header of the document that the unit was calibrated within to days to ensure accuracyThe Safe Harbor system also sent you automated email messages about Missed retest and Mouth alcohol violationsTo avoid any future extensions please use the tools that Safe Harbor has providedThe Safe Harbor phone app to put in notes that can be viewed by MVD about the mouth alcohol violations so MVD can have your side of the story when the High BAC is reportedMake sure that MVD has your correct addressYou only have days to request a hearing on the IID violation extension so don’t waitAlways keep some water to clean your mouth prior to providing a breath sampleIf you fail a test you are NOT REQUIRED to take another test right awayYou can wait and rinse your mouth out with water
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I didn't ask for any other fees to be removed so I'm not sure why you bring those up! They have nothing to do with the amount that I won't get for the month paid in advance I need a copy of where I signed those terms and conditions please and thank you Regards, [redacted]
I have had this breathalyzer in my car for months (keep in mind this is for my friend that don't have a car but needed it place in a car so he wouldn't go to jail and I DON'T DRINK) now the first month I had violations from perfume and mouthwash (I PAID THE $FINE TAKING RESPONSIBILITY CAUSE WHEN WE HAD IT INSTALLED HE SAID NO PERFUME OR MOUTHWASH) this month I went the whole month with no violations because I took all perfume out of my car and didn't use mouthwash in the mornings at all....I had appointment for the recalibration set for a Tuesday I had to extend the appointment until Friday cause cause of paydaywell Wednesday I took my kids to school and the car started perfectly fine when I came out of the school it failed me (like I went in the school and drank) I called the safe harbor lady she just can't saying I don't know what to tell you try again....after times she said unplug the device and try again well I did and it passed....no violations on thursday, friday I got up started my car drove all the way to work (mind you I blew probably times while driving and it was fine) as I pulled up to work it failed I unplugged the device nothing called them they said I not know what to tell you I had co-worers come outside to blow for me to just turn off my car still failed all of them...the safe harbor lady just kept telling me I don't know what to tell you sorry after her telling to retry about times she said the only thing I can think of is unplug your battery its pouring down rain outside but I did it anyway once the car turned back on blew and it passed me....and they tell me there is nothing wrong with the machine...yeah ok! Now we go in for the appointment and they said there is violations I told him that I have talked to safe harbor every time it has failed they put a day extension so they can review the account so the next Friday comes I called their mechanic John from J&R automotive and he said no you don't have an appointment today I explained to him he reset the appointment I told him we are just getting it taken out he said you have to reschedule cause I don't have time today so we rescheduled it for Monday sat I wake up sucker than a dog go to my car to go to the hospital and it won't start they forgot to reset my machine until Monday so I call safe harbor and they have the same answer I don't know what to tell you they will try and get a tech to come out but they don't don't I will give a call back he said....well never got a call back Sunday I called and they are closed let a message and the emergency line but nothing of course...so monday I wake have to call a cab to take my kids to school and me to work now waiting on someone to call me to tell me how to use my own car!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In regards to the response from Safe HarborI was not Abusive to Them!!! They were abusive and rude to ME, a paying customer that is simply trying to get something resolved!!!!! I did Not even receive the notice from [redacted] in a timely manner as to request a hearing, and it is up the Breathalizer Companies to explain to [redacted] what happened I was on the phone with [redacted] times about this This Extension was Caused by One simple time when I had to get my car worked on and they had to Remove a fuseIt set off the breathalizer that caused an extension with the *** I showed the company my receipt from the mechanic so they can get this cleared off with the *** To me it was a mistake that should have been an EASY fix and Safe Harbor [redacted] And [redacted] have not been helpful in assisting me to get this resolved at all In fact quite the opposite like they want to make it as difficult for me as possible Their behavior and all of this has been reported to my attorney These companies Obviously make money off of you having their device on your car and getting an extension wound be another months of income in their pockets now wouldn't itThere is No Reason I should not be able to get these extensions cleared up with the help of Safe Harbour Go ahead and call the [redacted] yourself and ask them how it works The [redacted] told me that the Breathalizer company has to help clear it up and I was to provide the breathalizer company with my machanic receipt which I DID!! These companies are such a racket!!! I'm sick to death of it Please help me with these aweful companies [redacted] *** ###-###-#### Regards, [redacted] ***
Mr [redacted] We have taken the time to review the phone calls and the information on the accountWith that being said I do not find any phone call including and profanity nor threats what I do find is that there was and unresolved issue of a transfer request due to you moving to [redacted] from Arizona with this I have submitted the correct paperwork to have the equipment that you are in position of transferred out of our inventory and into the [redacted] company that you are currently being serviced withIn regards to fee charged, I do see that you in deed paid the transfer fee that was requested of you on 12/4/due to the missing information that was needed to process the transfer request the monthly service fee charges were added to your accountNow that all the information has been reviewed we wanted to advise you that the fees have been adjusted form your account in regards to the monthly payments and your account is zeroed outAs soon as we receive word back that the transfer of equipment has been completed we will be in contact with you to advise further Thank You