Alpha Christian Registry

I'm sorry about the delay in the refund The owner that typically signs checks is out of town and has been for a while I will have the other owner sign the check that has already been logged in our payables module, and get that check out to you today Thank you for your patienceSincerely, [redacted] American Air Heating, Cooling, Electric, & Plumbing

We did receive a call from the homeowner on 4/4, at 1:45, and she requested a free estimate to replace the damaged wire We scheduled with her to arrive between 12:and 5:on that same day to give her a free estimate We have all calls recorded, and I have reviewed this call We arrived at her home within the hour and someone else was already repairing the electric While we were willing to travel to her home to give her a free estimate, it still costs us money to do so We don't require a hour notice to cancel a call, but we would expect the consideration of a phone call We bill for a trip charge when people fail to call to cancel and we waste a trip to their home We will credit the invoice of $and ask the customer to call another contractor in the future

I've researched this, and unfortunately the service technician was unaware that [redacted] WILL sell the module and motor separately I am very sorry for this, and will certainly refund Mr [redacted] his $99.00.Thank you,

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me provided it is followed through Unfortunately, it took the action of posting ho [redacted] reviews and freezing the credit card charge for your company to take any actionPrior to taking these actions we were told that no assistance or remedy would be provided The thermostat failed due to your technician's actions (confirmed by [redacted] after an hour long conversation with them) We did not ask for an upgraded thermostat but rather the same exact thermostat that we had The service provided by your company was satisfactory (average/as expected) until things went wrong which is when a company has the opportunity to show their true colors and "wow" their customers That is the make or break point where you can earn a life long customer or lose one for life It is common knowledge that for every good experience that is shared bad experiences are shared We were greeted by defensive employees and our concerns and issues being shoved under the rug until we had to take matters into our own hands Not one person stepped up to the plate and took the initiative to remedy the situation and take ownership Posting honest reviews is not a smear campaign (a smear campaign is defined as "a plan to discredit a public figure by making or dubious accusations") as the information provided is an accurate account of what happened It is unfortunate that your company does not value honesty and constructive criticism and rather promotes unethical actions and practices by offering customers $gift cards to post positive reviews (which is much different than a referral bonus) Be assured that we will never use this company again and will discourage anyone we know from using American Air as well We look forward to a timely resolution To date, we have no received a scheduled time for the new thermostat to be installed and for the furnace to be serviced

I reviewed the response made by the business in reference to complaint ID [redacted] I received the check of $yesterday and it was deposited Regards, [redacted] ***

The [redacted] mini-split system was installed by us on 7/15/Initial water leak problem was caused by damaged refrigerant line insulation in a wall cavity which was correctedSubsequent water leakage was caused by loss of refrigerant conditions in the outdoor unit (manufacturer connections) on 12/8/the outdoor unit experienced a compressor failureInstead of repairing the unit, we replaced the entire outdoor unit at no chargeAugust the replacement unit started to experience refrigerant leaks which cause water dripping from interior lines, these were also correctedJuly of the system experienced a failed remote control, a $service fee was chargedA standard labor warranty of 1-year was in effect on this unitThis was the first time we charged anything on this installation since it was installedJanuary the system experienced another compressor failureWe quoted a special price to replace the compressor $the owner contacted the manufacturer which they in turn gave him a case #The owner stated that [redacted] would cover the labor & compressor & gave us the case # to verifyWhen [redacted] was contacted they ( [redacted] ) stated that only the compressor would be covered and not the labor chargesWe informed the owner of this and was told to get the compressor replaced (reminding him of the $quote) When work was completed payment was refusedMost of these problems were manufacturer issues and beyond our controlThe total due to us is actually $993.00, (compressor labor and the service fee for the previous call)

Our service manager looked at this job and made corrections We consider this complaint resolved Please let me know if they are not satisfied, as we thought they were going to withdraw the complaint

American Air did contact us on the evening of 6/and we were unable to speak with them at that timeThey called back the following day to set up an appointment - days after their scheduler hung up on me and only after this Revdex.com complaint was filedWe had no communication in between that time to fix the issue or schedule another appointmentI let the person who called to schedule the appointment know that we have had to go with another company due to the fact that we had been without air for days from the point of our original contact with American AirI left a message for Joe, who originally called usI told him he could call me back, but I also wanted to hear from the owner of the companyI have yet to hear from anyone since I left that message on 7/ We have since had another company come in and fix the issue, which was NOT what American Air had diagnosedAA said (after being minutes late to the appointment and looking at the unit for less than minute) that our issue was a faulty valve; however, the other Air company we had come out for the work said our valve is working fineHe watched it for some time and inspected further than what AA didThe issue was a bad coil and Freon leakOnce that was fixed our AC was back to normal I have asked for the owner to contact me and that is what I would likeI would like him to address: - Customer Service: Missing appointments, no follcalls, being hung up on, etc - The continued misdiagnosed issues that we have had since we moved into the house If I'm not mistaken, AA has been to our home to fix issues 4-times and each time it seems to be a different issue that they're fixingWe moved into our house on 4/23/We should have zero issues this early on Thank you, [redacted] ***

Good afternoon,Ms [redacted] did request a copy of the invoice of work performed, and we sent it to her I've attached another copy We did all of the work quoted to her initially We require pre-payment when it is a rental property She did choose our highest level of repair, which includes a two year warranty, as well as a follow up inspection after one year All work that was initially quoted was in deed performed, and no refund is due to the customer at this time.Thank you,

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. As of my mail 12-8, I have NOT received a refund

Our General Manager, Jim, has tried reaching out to them a few times. He has e-mailed them twice and spoke to them on the phone twice. We're trying to determine the scope of work, and gather more details from them in order to properly address their complaint. We did go through a
personnel change during this job, but what they're asking for seems a bit much at this point, which is why we need some clarification from them. They refused payment upon completion, when I personally spoke to them and said that we would need to collect when we were there to complete the work. As far as their complaint with the service manager, I listened to the recorded call and did find that they both began talking at the same time (twice), and then Joe (the service manager) backed down and let Mr*** speak, but by then all he wanted to do was yell at Joe which of course accomplishes nothing. We will work out the details when we have the opportunity to speak with them

I am rejecting this response because I had initially called and was told the refund would be granted The technician never diagnosed any issue with the coil He was hours late to the appointment The technician said the unit was low on coolant, which it wasn't I visually saw the meter from the other company and he showed me the unit was not low on coolant The issue was an bad indoor coil This company wanted $for pound of coolant which wouldn't have fixed the unit Other companies charge between $125-$per pound of coolant When I asked the technician why this company charges $for coolant he said because the owner says they can charge that and people will still pay it I was not the first one to be abusive on the phone The sales manager told me I would be refunded and all was good I have even told him that I had used his services twice before Then when I called back after never receiving the refund and speaking to several people and leaving numerous messages I finally got in touch with him and he said that he changed his mind and he wasn't going to refund me and he got real nasty with me I then said what kind of person tells a customer they will get a refund and then just doesn't do itI asked him is that how they like to run a business He started yelling at me and yelled back and yes I sure did drop some choice words because no company should treat their customers this way I reject the explanation and I stand by the fine work of *** *** *** *** and their technician that actually diagnosed the issue with the unit

I am very sorry that you're not satisfied with our installationHowever, our service manager just spoke to your husband and agreed to replace your thermostat, and check out the furnaceWhen we install a new unit, we always replace the thermostatIn this case, you wanted to use your existing ***
thermostatYour existing thermostat failed, and that is what caused the problemWe have agreed to replace the thermostat with a new *** thermostat (which is more expensive than the typical one we install, as it's a thermostat)We will rectify the situation and make it right, but I respectfully ask that you stop the "smear campaign" on Facebook and Yelp

I've researched this, and unfortunately the service technician was unaware that *** WILL sell the module and motor separately. I am very sorry for this, and will certainly refund Mr*** his $99.00.Thank you,

We did receive a call from the homeowner on 4/4, at 1:45, and she requested a free estimate to replace the damaged wire. We scheduled with her to arrive between 12:and 5:on that same day to give her a free estimate. We have all calls recorded, and I have reviewed this
call. We arrived at her home within the hour and someone else was already repairing the electric. While we were willing to travel to her home to give her a free estimate, it still costs us money to do so. We don't require a hour notice to cancel a call, but we would expect the consideration of a phone call. We bill for a trip charge when people fail to call to cancel and we waste a trip to their home. We will credit the invoice of $and ask the customer to call another contractor in the future

Thank you for bringing this to our attentionAt this time, the manufacturer has not recalled these partsWe called her on Saturday but there was no answerWe called again today, and she was on her way outWe are calling her again this evening to schedule the repair, hopefully for tomorrow

Your check should be there today. Please call me if you don't receive it. It was mailed out earlier in the week.Thank you,

After filing this complaint and trying to schedule another service call American Air refuses to come out to service our home so I do not wish for them to service my home because I'm afraid they may do damage instead of fixing the unit. *** ***

We never called to have the remote control fixedWe showed the tech the remote one of the times they were out to stop the leaking and got it fixedHe was already at our house for another issue.American Air's offer to us for the last compressor issue was to take care of the installation becuase I was having to pay for the partWhen I called **, who was very friendly, they told me they would cover the compressor under warrantyAmerican Air suddenly wanted to charge for installation again after thatI never said ** would cover the laborI would have no way of knowing thatI was American Air's customer.Once again, the issues were never fixed until I contracted another company

I'm sorry about the delay in the refund. The owner that typically signs checks is out of town and has been for a while. I will have the other owner sign the check that has already been logged in our payables module, and get that check out to you today. Thank you for your
patience. Sincerely,*** ***American Air Heating, Cooling, Electric, & Plumbing