Alpha Dimension Properties

Mr [redacted] had rejected for a second time our response due to him not being refunded the expenses incurred due to our negligenceThis statement is regarding charges for plumbing work and repairs that took place at his property, not for negligence which did not happenMr [redacted] being reimbursed for the maintenance and repairs done at his home will under no circumstances take placeIt is the home owner’s sole responsibility to cover any charges acquired on the propertyPlease refer to the bottom of Page 5, top of Page Paragraph of our property management agreement which states “No advancement of fundsOwner shall pay for all expenses incurred on the property including, but not limited to repair, maintenance, alterations, replacements, re-keying and locks and other items as set forth in this agreementAll costs and expenses incurred in the management of the property are the expenses of the Owner.” Regarding Alpha Dimension Properties Incresponsibilities with maintenance, please refer Page 2, Statement G as well as Page 3, Statement J and Page 5, Paragraph of our property management agreement which has been attachedOnce read in it’s entirety it is very clear Alpha Dimension Properties Incnot only provided, but far surpassed our due diligence required Alpha Dimension Properties Inchad all rights to cancel the lease with the tenants due to a sewage backupMr [redacted] is asking what expenses would be incurred if the tenants were not releasedThis obviously would include all legal and court proceedings and a greater than 2-week loss in rent which is the current situationMr [redacted] has misstated a conversation that a tenant had not paid rent, tenants paid all rent due by the end of the same business day, and Mr [redacted] was informed of this Mr [redacted] had stated that he sent us an initial break down of the expensesHe stated $as loss in rentThis is falsified informationThe home was vacant for two weeksAlpha Dimension Properties Incdoes not cover loss in rent in time of a vacancyAttached to his response, Mr [redacted] has revised this statement by sending copies of the receipts for repairs done to his propertyThis has been addressed above, as well as in our property management agreement which is attached Mr [redacted] states we had agreed to stay fully involved with the floor company until the job was complete, we absolutely were fully engaged, and Mr [redacted] canceled the completion of the workOur engagement included obtaining all quotes, deciding the vendor and getting them scheduledMr [redacted] cancelled the appointment to repair the hardwood floors knowing payment would only be disbursed to the vendor upon completion of this job, refer to supporting documentation in our first responseUnder no circumstances will escrowed funds be released to the owner, they will only be paid back to the prior tenant or a vendor when the repair is completed At this time, we are respectfully requesting the Revdex.com close this complaint as fully responded to

Mr*** had rejected for a second time our response due to him not being refunded the expenses incurred due to our negligenceThis statement is regarding charges for plumbing work and repairs that took place at his property, not for negligence which did not happenMr*** being reimbursed for the maintenance and repairs done at his home will under no circumstances take placeIt is the home owner’s sole responsibility to cover any charges acquired on the propertyPlease refer to the bottom of Page 5, top of Page Paragraph of our property management agreement which states “No advancement of fundsOwner shall pay for all expenses incurred on the property including, but not limited to repair, maintenance, alterations, replacements, re-keying and locks and other items as set forth in this agreementAll costs and expenses incurred in the management of the property are the expenses of the Owner.” Regarding Alpha Dimension Properties Incresponsibilities with maintenance, please refer Page 2, Statement G as well as Page 3, Statement J and Page 5, Paragraph of our property management agreement which has been attachedOnce read in it’s entirety it is very clear Alpha Dimension Properties Incnot only provided, but far surpassed our due diligence required Alpha Dimension Properties Inchad all rights to cancel the lease with the tenants due to a sewage backupMr*** is asking what expenses would be incurred if the tenants were not releasedThis obviously would include all legal and court proceedings and a greater than 2-week loss in rent which is the current situationMr*** has misstated a conversation that a tenant had not paid rent, tenants paid all rent due by the end of the same business day, and Mr*** was informed of this Mr*** had stated that he sent us an initial break down of the expensesHe stated $as loss in rentThis is falsified informationThe home was vacant for two weeksAlpha Dimension Properties Incdoes not cover loss in rent in time of a vacancyAttached to his response, Mr*** has revised this statement by sending copies of the receipts for repairs done to his propertyThis has been addressed above, as well as in our property management agreement which is attached Mr*** states we had agreed to stay fully involved with the floor company until the job was complete, we absolutely were fully engaged, and Mr*** canceled the completion of the workOur engagement included obtaining all quotes, deciding the vendor and getting them scheduledMr*** cancelled the appointment to repair the hardwood floors knowing payment would only be disbursed to the vendor upon completion of this job, refer to supporting documentation in our first responseUnder no circumstances will escrowed funds be released to the owner, they will only be paid back to the prior tenant or a vendor when the repair is completed At this time, we are respectfully requesting the Revdex.com close this complaint as fully responded to

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***, I am willing to mediate if available via phone. Please note I live in Connecticut and there is a pending small claims case due to Alpha Dimensions failure to respond after attempts from the Revdex.com
Regards,
*** ***

Thank you for the opportunity to respond to this prior customer’s complaint I received on December 4, 2017, ID ***. This owner is no longer our customer, he demanded I do something unethical and I severed the relationship with written notice on October 13th. He had sewage backing
up into the home for days, tenants were unable to flush anything but urine in the toilet twice a day due to a collapsed sewer line. Yes, the tenants were released, they refused to live in the home any longer. The repair was done by the time they found their new home though they would not consider staying after such an ordeal. We are a licensed real estate firm doing property management business in Colorado for over years, there is no law or commission rule that we are to consult the owner before releasing a tenant since the lease is with Alpha Dimension Properties Incdirectly. We feel strongly that releasing the tenants after days of living with a sewage smell and sewage backing up if a toilet was flushed or any water use occurred was the right thing to do for them. It is written into this prior customer’s contract that we, in our sole discretion determine the deposit refund. We do not guarantee or promise rental funds. We will be happy to furnish a copy of the management agreement upon request. Owner demanded he be sent funds so we had a place holder for a plumbing invoice a tenant had to pay for emergency service to avoid overpayment to the owner. The tenant could not locate the invoice due to the mess in the home and could only show us his statement with the charge from the company we dispatched. The tenant sent an apology regarding the $difference when the actual invoice was finally obtained from the company by the tenant. We sent the invoice to the owner when received and have recently refunded the $to the owner. We obtained new tenants for the owner, the home was vacant for two weeks. He personally offered the new tenants a discounted rent to move sooner than they requested, we did not suggest he make this offer we only communicated it to the current tenants on his behalf. The owner then asked us to give him money from the prior tenant’s deposit for a repair without having the repair done, this is unethical and it is not allowed in Colorado to deduct fees from a deposit for repairs not done. He even canceled the vender scheduled to complete the repair, the funds to pay the vendor are being held in escrow and will be paid only to a vendor that completes the repair. We have informed the past client that we will hold the funds for day, if the repair is not complete we will release the security deposit funds to the past tenants. I severed the relationship with the home owner due to demanding the money with no intentions of completing the repair. During the time the sewer collapsed the city gave the prior tenants a notice to cut the grass, this was done immediately, a citation with fine did not take place. We do drive by’s one time a month per our agreement with the owner, grass grew too long between drive by’s though was immediately addressed, cut and cleared with the city. Again, thank you for the opportunity to express the facts in full