Alpha Ecological Pest Control

Hello Mr [redacted] ,Looking through your account, there was no indication that you wanted to cancel services with us on or around November, 26th We apologize for any miscommunicationWe also do not offer semi-annual maintenances as we have to comply by state regulated laws on how long an area can go untreated before the product loses its residual effectsIf we could offer you a semi-annual service, we would absolutely do that to keep your businessWe thank you bringing your concerns to our attentionWe have discounted the remaining balance from your account and we will cease billing youAll of us here at Alpha Ecological wish you the very best, and moving forward if you ever need us in the future please give us a callThank you for your business.Sincerely,The Alpha Ecological Team

On February 11, 2015, we received a call from [redacted] stating that she saw a rat in her homeWe scheduled a time for a technician to come out on February 19, Our service Manager for the Seattle market, [redacted] (referred in account notes as ***), was the technician who came out to her house to do the inspection When he was out there he talked to [redacted] about what he found He said that he didn’t find any evidence of rodents inside her home There were no droppings, no gnaw marks, noevidence of entry/exit holes He said that he did find evidence of rat activity in her crawlspace, and he proposed that we decontaminate the crawlspace, to disinfect and deodorize the crawl, which helps deter any new rodents from trying to enter, and he also proposed sealing up some holes where they were able to get in under the house And he recommended bait stations in the crawl and outside around the foundation where he found the entry pointsThe chargesfor the services were as follows (Please also see Attached Invoice):The initial treatment for the Maintenance Service (PG365) $ The decontamination of the crawl space $189.00Sealing theDryer vent from rodent entry $ As with most rodent services, a maintenance plan was recommended, as they often take more than one treatment to completely eradicate [redacted] approved the maintenance plan and we set up the program to be quarterly (every three months), Billed monthly at $37/mo As with all of our maintenance customers, this included any in-between follvisits at no additional chargeWe would be happy to go back and solve any issues that she was having All these treatments and the charges involved were discussed with [redacted] and approved by [redacted] before services were renderedIn addition, [redacted] called [redacted] son, [redacted] ***, in California, who is responsible for her finances, and discussed the treatments and charges Upon talking to ***, he approved the treatments and charges as well, over the phone Our company policy is that payment is due at the time of service, but no payment was rendered that day, nor for the next months.Since we were scheduled to do maintenance service, no follservices were scheduled We rely on communication from our customers, and if we don’t hear from them, we don’t bother them We assume that the treatment is working But if we hearfrom a customer, we are happy to go out and do follservices as needed, at no additional cost We really do care that our customers are being taken care ofBut we didn’t hear from [redacted] again until April when we started calling to collect the payment It wasn’t until then that we heard from her that her rat had never gone away, and was living brazenly inside her homeAt that time it was decided that they didn’t want the maintenance service, which we immediately canceled, and we offered to go out and do follservices at no additional charge, but we needed the payment for the services we had already rendered, in order to get those free follow-ups scheduled [redacted] was open to this solution, but [redacted] didn’t want to pay for the serviceHe called in and made full payment on the account and we called [redacted] to schedule the first folltreatment, which she has declinedI have included in this response, a copy of the account notes, and a copy of the original invoice.5/5/1:PM By [redacted] @alphaecological.comI talked to ***, he didreach [redacted] and she said that the rat has disappeared, and she doesn't needus any moreShe declined follow-up.5/5/10:AM By [redacted] @alphaecological.com [redacted] called in to goover billing [redacted] transferred called to me advised her that the bill waspaid 5/1/11:AM By [redacted] @ [redacted] .comProcessed CC for$555.18, per csr email.5/1/11:AM By [redacted] @alphaecological.comI talked to [redacted] , hersonHe gave me a cc to pay the entire balance due and gave me an email addressso we can email him a receiptI offered free follow-ups, so we can take careof that rat that is still in the houseHe asked me to have [redacted] call her tooffer follservicesI emailed [redacted] to ask him to call when he returns[redacted] knows that [redacted] is gone until MondayHe said that this has beenfrustrating for him too, because he feels like we're doing the right thingHethinks we've been good, but she doesn't always remember what she has been told,and she's being stubbornShe has, in the past, refused the follow-upsWe'llsee what happens.5/1/10:AM By [redacted] @alphaecological.comI decided that it's justthe right thing to doI want to send [redacted] out there next week to do afollow-upI called [redacted] , and talked to ***She took a message for him tocall me at my personal extension.5/1/10:AM By [redacted] @alphaecological.comBecause [redacted] is notavailable today, I am putting this account on my to do list for MondayI ampulling the original invoice and linking it to the account for our reference,and will respond to [redacted] when I can talk to ***I want to offer to havehim back out to finish the job, since she is still having problems with a ratliving inside her houseI don't want to make that offer until I talk to ***5/1/9:AM By [redacted] @ [redacted] .comPer ***: [redacted] is 92years old and doesn't understand what she signed up forCancel customermaintenance per her son, [redacted] ***.4/30/5:PM By [redacted] @alphaecological.comI received an email from [redacted] today: To bad you weren\'t related to this ratI wish you had been sothen maybe I would have had less troubleShe was IN my house about five timesdoing whatever she or he wanted toOne night scratching in the large paper boxin the dining room so noisily that it woke me up in my bedroomWhen I came outshe quickly disappearedThen early one Sunday morning she was running ahundred miles an hour along the floor at the foot end of my bed screechingaway, of course waking me upMy bedroom door was closed so how did she get inthere? How did she repeatedly come walking down my hall as I started coming upthe hall from the living room? She turned politely right in front of me intothe laundry room to the kitchen and then to the left in the kitchen to thedining room and when I came around to see where she left the house she wastotally goneSomehow she or he knew how to make herself invisible at the endand then you could see her outsideAfter all the trouble she caused me forwhich I will get no reward I would rather use the money to help the poor peoplethat ISIS is killing day after dayThis is too much money to pay for one evilrat who never got caught and made quite some time so hard for me and costly.The people at my church were getting so concerned about me with all of thisgoing on in my home as I am only years old and am having to live with thissituation with no help from your companyI would appreciate some help from youin regard to my health situation as it has really had an affect on me for mynerves and body situationI would appreciate if you would consider some ofthese situations in making me pay the full amount.5/11/12:PM By [redacted] @ [redacted] .com.5/11/12:PM By [redacted] @ [redacted] .com.4/29/10:AM By [redacted] @alphaecological.com [redacted] called medirectly, he states that his mother is refusing to pay for services because shedidn't okay the service, and wasn't aware of the balance, also states thatsomeone has checked the bait stations and they are completely emptyI did lethim know that I've pulled the invoice and she did sign for and okay theservices and we did have a total balance on the account for $I also letthem know that since it's been awhile there is a chance that there is no morebait due to the rats eating itI let them know that the bait boxes are securedunder lock and key so that they can't be opened by anyone other than licensedpest control personnel [redacted] is going to check in with his mother one moretime to see if there is something we can do about the balance on the account,he is aware that once you sign for service and approve the work to be done itsa legal binding documentHe's aware that if the balance isn't paid for in fullit will be sent to collectionsI have called [redacted] and updated him on allinformationHe is not going to reduce balance at all due to discussing it verythoroughly with [redacted] and [redacted] prior to doing service4/29/10:AM By [redacted] @ [redacted] .comSee notes4/29/10:AM By [redacted] @ [redacted] .comPER [redacted] "Cancelcustomer maintenance per her son, [redacted] ***."4/29/9:AM By [redacted] @ [redacted] .comcancelled w/o due to financialhold 4/27/3:PM By [redacted] @alphaecological.com [redacted] because shehas a pesky rat inside home that isn't going awayShe states that she hastried everything to try and get rid of it and its not workingShe also saidthat what the technician did on 2/wasn't effectiveI let her know the rattreatment plan and the action plan to get it taken careShe wasn'tunderstanding what I was explaining to herShe told me that she doesn't havethe $to pay when she didn't see any changesI called and spoke with [redacted] because I saw on the account that he is the one that takes care of thefinances for her and let him know the problem [redacted] states that the customeris wanting an adjustment because she doesn't want to pay the $I let himknow that she had ok'd the service when he was out there and completed theworkIn order to save this account and get payment I offered to sendtechnician out for free follow ups if the payment is made in fullCustomerisn't interested in a PGprogramShe is years old and doesn't understandwhat she signed up for but is just really upset that she is still having a rat[redacted] is going to speak with his mother and will give me a call back directlyto discuss4/23/3:PM By [redacted] @alphaecological.comspoke with [redacted] andemailed him [redacted] 's contact info, he will give him a call4/23/2:PM By [redacted] @alphaecological.comsent email to ***asking for a callback4/23/2:PM By [redacted] @alphaecological.comI called/LVM for ***asking for a callback4/23/2:PM By [redacted] @alphaecological.com [redacted] called inbecause he has not received a return call from ***He had questions about theservices that were rendered on 4/19, In particular, what was involved with theinitial and where did he treat for the decontaminationI let him know that Iwould contact [redacted] and give him a call back once his questions are answered4/23/2:PM By [redacted] @alphaecological.comCorrection to notebelow: Phone number in note s/b [redacted] for [redacted] her sonHer son handles all her expenses.4/23/2:PM By [redacted] @alphaecological.comCalled and spoke to [redacted] re past due bal, she told me to call her son [redacted] at [redacted] , called [redacted] re past due bal, and hesaid that his mom is having problem with rodent activity still, he said that hehas left numerous msg for the tech to call him and had not heard back, he saidhe then called in the office a few time and they were supposed to have the techcall him and he never heard anything backSo he decided he will not pay thebill, he felt that it was extremely poor customer service to make as many calland not even get a follow up from CSR to make sure tech called him backTx toCSR Dee.4/14/2:PM By [redacted] @alphaecological.comTried calling [redacted] re past due bal, msg came on and saidto enter your remote access codeNo vmMailed out past due letter.3/6/4:PM By [redacted] @alphaecological.comMaint verification call:Verified quarterly maint with [redacted] 3/3/1:PM By [redacted] @alphaecological.comMailed PGmaintprogram info.2/27/11:AM By [redacted] @alphaecological.com [redacted] (son) called inrequesting to speak with ***I called and LVM w/ [redacted] to give him a call backon his cell at [redacted] .2/23/5:PM By [redacted] @alphaecological.com [redacted] called in totalk to ***I called and LVM for [redacted] to give her a call back.2/19/3:PM By [redacted] @alphaecological.comPer tech [redacted] sold andcompleted PG for rodents for $quarterly at $monthly also completed adecontamintation at $and seal dryer vent from rodent entry at $BSlocations exterior in crawl.2/11/3:PM By [redacted] @alphaecological.com [redacted] called in toschedule an IPS for RodentsShe saw one Large Rats in the Middle of the diningroomShe is very surprised to see anythingI sched'd it for 2/btwn 12-2pm

Hello Mr. [redacted],Looking through your account, there was no indication that you wanted to cancel services with us on or around November, 26th 2014. We apologize for any miscommunication. We also do not offer semi-annual maintenances as we have to comply by state regulated laws on how long an area...

can go untreated before the product loses its residual effects. If we could offer you a semi-annual service, we would absolutely do that to keep your business. We thank you bringing your concerns to our attention. We have discounted the remaining balance from your account and we will cease billing you. All of us here at Alpha Ecological wish you the very best, and moving forward if you ever need us in the future please give us a call. Thank you for your business.Sincerely,The Alpha Ecological Team

Complaint: [redacted]
Thank you for your recent new message with Revdex.com in regards to complaint #[redacted].  I would so appreciate it if you would be willing to return about $200.00 of my money.  I have had to add new boards on the bottom of a number of my doors in order to keep that rat out of my house.  Also I had to close up a couple of places where he was coming up into my house in the middle of the night from the lower part of the house.  Then also his scratching on some of my rugs has caused me considerable work to try and smooth them down so they don't look so scratched up.  I would so appreciate your assistance in  this as the work you did for me did not help in any of this work or supplies.
I would so appreciate this assistance in repairing my home.Sincerely,[redacted]

Dear [redacted],Before offering any of our customers refunds, we would want to do everything possible to eliminate the pest situation, which, in your case, we believe we have. We have offered 3 free follow-ups and have been declined. We want to make sure that we are helping you with your problem in full, and if we are unable to, we would want a chance to fix anything we may have done to frustrate you. Per your account (Acct. # [redacted])  notes from May 5th: "5/5/2015 1:41 PM By [redacted]@alphaecological.com I talked to [redacted] [[redacted], Operations Manager for the Seattle area], he did reach [redacted] and she said that the rat has disappeared, and she doesn't need us any more. She declined follow-up."If that's the case, and we did solve the rat problem, we believe that we did our job correctly. If we failed you in any respect, we would be more than happy for a chance to make it right. Unfortunately, we can't do so if you are refusing to allow us to do any follow-up visits to help. Ultimately, if your pest problem is gone, than your Revdex.com complaint was untrue and we would hope you would take it down. We will not offer refunds if we did a job well, only if we were unable to solve the pest problem, which according to your own response on your account notes, we have. It is confusing because you have been making conflicting statements:"4/30/2015 5:02 PM By [redacted]@alphaecological.comI received an email from [redacted] today: To bad you weren\'t related to this rat. I wish you had been so then maybe I would have had less trouble. She was IN my house about five times doing whatever she or he wanted to. One night scratching in the large paper box in the dining room so noisily that it woke me up in my bedroom. When I came out she quickly disappeared. Then early one Sunday morning she was running a hundred miles an hour along the floor at the foot end of my bed screeching away, of course waking me up. My bedroom door was closed so how did she get in there?"But on May 5th, you said that "the rat has disappeared." and that you did not need us anymore. The situation is incredibly confusing, and you are giving different statements to us and to the Revdex.com.Thank you for your being understanding, and we apologize again if we have done anything to make you feel as though our services have fallen short of your expectations.

On February 11, 2015, we received a call from [redacted] stating that she saw a rat in her home. We scheduled a time for a technician to come out on February 19, 2015.  Our service Manager for the Seattle market, [redacted] (referred in account notes as [redacted]), was...

the technician who came out to her house to do the inspection.  When he was out there he talked to [redacted] about what he found.  He said that he didn’t find any evidence of rodents inside her home.  There were no droppings, no gnaw marks, noevidence of entry/exit holes.  He said that he did find evidence of rat activity in her crawlspace, and he proposed that we decontaminate the crawlspace, to disinfect and deodorize the crawl, which helps deter any new rodents from trying to enter, and he also proposed sealing up some holes where they were able to get in under the house.  And he recommended bait stations in the crawl and outside around the foundation where he found the entry points. The chargesfor the services were as follows (Please also see Attached Invoice):The initial treatment for the Maintenance Service (PG365)                           $249.00                                The decontamination of the crawl space                                                    $189.00Sealing theDryer vent from rodent entry                                                                   $69.00                As with most rodent services, a maintenance plan was recommended, as they often take more than one treatment to completely eradicate. [redacted] approved the maintenance plan and we set up the program to be quarterly (every three months), Billed monthly at $37/mo.  As with all of our maintenance customers, this included any in-between follow-up visits at no additional charge. We would be happy to go back and solve any issues that she was having.  All these treatments and the charges involved were discussed with [redacted] and approved by [redacted] before services were rendered. In addition, [redacted] called [redacted] son, [redacted], in California, who is responsible for her finances, and discussed the treatments and charges.  Upon talking to [redacted], he approved the treatments and charges as well, over the phone.  Our company policy is that payment is due at the time of service, but no payment was rendered that day, nor for the next 2 months.Since we were scheduled to do maintenance service, no follow-up services were scheduled.  We rely on communication from our customers, and if we don’t hear from them, we don’t bother them.  We assume that the treatment is working.  But if we hearfrom a customer, we are happy to go out and do follow-up services as needed, at no additional cost.  We really do care that our customers are being taken care of. But we didn’t hear from [redacted] again until April when we started calling to collect the payment.  It wasn’t until then that we heard from her that her rat had never gone away, and was living brazenly inside her home. At that time it was decided that they didn’t want the maintenance service, which we immediately canceled, and we offered to go out and do 3 follow-up services at no additional charge, but we needed the payment for the services we had already rendered, in order to get those free follow-ups scheduled.  [redacted] was open to this solution, but [redacted] didn’t want to pay for the service. He called in and made full payment on the account and we called [redacted] to schedule the first follow-up treatment, which she has declined. I have included in this response, a copy of the account notes, and a copy of the original invoice.5/5/2015 1:41 PM By [redacted]@alphaecological.comI talked to [redacted], he didreach [redacted] and she said that the rat has disappeared, and she doesn't needus any more. She declined follow-up.5/5/2015 10:52 AM By [redacted]@alphaecological.com[redacted] called in to goover billing [redacted] transferred called to me advised her that the bill waspaid 5/1/2015 11:18 AM By [redacted].comProcessed CC for$555.18, per csr email.5/1/2015 11:14 AM By [redacted]@alphaecological.comI talked to [redacted], herson. He gave me a cc to pay the entire balance due and gave me an email addressso we can email him a receipt. I offered 3 free follow-ups, so we can take careof that rat that is still in the house. He asked me to have [redacted] call her tooffer follow-up services. I emailed [redacted] to ask him to call when he returns.[redacted] knows that [redacted] is gone until Monday. He said that this has beenfrustrating for him too, because he feels like we're doing the right thing. Hethinks we've been good, but she doesn't always remember what she has been told,and she's being stubborn. She has, in the past, refused the follow-ups. We'llsee what happens.5/1/2015 10:21 AM By [redacted]@alphaecological.comI decided that it's justthe right thing to do. I want to send [redacted] out there next week to do afollow-up. I called [redacted], and talked to [redacted]. She took a message for him tocall me at my personal extension.5/1/2015 10:13 AM By [redacted]@alphaecological.comBecause [redacted] is notavailable today, I am putting this account on my to do list for Monday. I ampulling the original invoice and linking it to the account for our reference,and will respond to [redacted] when I can talk to [redacted]. I want to offer to havehim back out to finish the job, since she is still having problems with a ratliving inside her house. I don't want to make that offer until I talk to [redacted]. 5/1/2015 9:10 AM By [redacted].comPer [redacted]: [redacted] is 92years old and doesn't understand what she signed up for. Cancel customermaintenance per her son, [redacted].4/30/2015 5:02 PM By [redacted]@alphaecological.comI received an email from[redacted] today: To bad you weren\'t related to this rat. I wish you had been sothen maybe I would have had less trouble. She was IN my house about five timesdoing whatever she or he wanted to. One night scratching in the large paper boxin the dining room so noisily that it woke me up in my bedroom. When I came outshe quickly disappeared. Then early one Sunday morning she was running ahundred miles an hour along the floor at the foot end of my bed screechingaway, of course waking me up. My bedroom door was closed so how did she get inthere? How did she repeatedly come walking down my hall as I started coming upthe hall from the living room? She turned politely right in front of me intothe laundry room to the kitchen and then to the left in the kitchen to thedining room and when I came around to see where she left the house she wastotally gone. Somehow she or he knew how to make herself invisible at the endand then you could see her outside. After all the trouble she caused me forwhich I will get no reward I would rather use the money to help the poor peoplethat ISIS is killing day after day. This is too much money to pay for one evilrat who never got caught and made quite some time so hard for me and costly.The people at my church were getting so concerned about me with all of thisgoing on in my home as I am only 92 years old and am having to live with thissituation with no help from your company. I would appreciate some help from youin regard to my health situation as it has really had an affect on me for mynerves and body situation. I would appreciate if you would consider some ofthese situations in making me pay the full amount.5/11/2015 12:43 PM By [redacted].com.5/11/2015 12:44 PM By [redacted].com.4/29/2015 10:59 AM By [redacted]@alphaecological.com[redacted] called medirectly, he states that his mother is refusing to pay for services because shedidn't okay the service, and wasn't aware of the balance, also states thatsomeone has checked the bait stations and they are completely empty. I did lethim know that I've pulled the invoice and she did sign for and okay theservices and we did have a total balance on the account for $555.18. I also letthem know that since it's been awhile there is a chance that there is no morebait due to the rats eating it. I let them know that the bait boxes are securedunder lock and key so that they can't be opened by anyone other than licensedpest control personnel. [redacted] is going to check in with his mother one moretime to see if there is something we can do about the balance on the account,he is aware that once you sign for service and approve the work to be done itsa legal binding document. He's aware that if the balance isn't paid for in fullit will be sent to collections. I have called [redacted] and updated him on allinformation. He is not going to reduce balance at all due to discussing it verythoroughly with [redacted] and [redacted] prior to doing service. 4/29/2015 10:35 AM By [redacted].comSee notes4/29/2015 10:33 AM By [redacted].comPER [redacted] "Cancelcustomer maintenance per her son, [redacted]."4/29/2015 9:12 AM By [redacted].comcancelled w/o due to financialhold 4/27/2015 3:52 PM By [redacted]@alphaecological.com[redacted] because shehas a pesky rat inside home that isn't going away. She states that she hastried everything to try and get rid of it and its not working. She also saidthat what the technician did on 2/19 wasn't effective. I let her know the rattreatment plan and the action plan to get it taken care. She wasn'tunderstanding what I was explaining to her. She told me that she doesn't havethe $555.18 to pay when she didn't see any changes. I called and spoke with[redacted] because I saw on the account that he is the one that takes care of thefinances for her and let him know the problem. [redacted] states that the customeris wanting an adjustment because she doesn't want to pay the $555.18 I let himknow that she had ok'd the service when he was out there and completed thework. In order to save this account and get payment I offered to sendtechnician out for 3 free follow ups if the payment is made in full. Customerisn't interested in a PG365 program. She is 92 years old and doesn't understandwhat she signed up for but is just really upset that she is still having a rat.[redacted] is going to speak with his mother and will give me a call back directlyto discuss. 4/23/2015 3:01 PM By [redacted]@alphaecological.comspoke with [redacted] andemailed him [redacted]'s contact info, he will give him a call4/23/2015 2:48 PM By [redacted]@alphaecological.comsent email to [redacted]asking for a callback4/23/2015 2:37 PM By [redacted]@alphaecological.comI called/LVM for [redacted]asking for a callback4/23/2015 2:36 PM By [redacted]@alphaecological.com[redacted] called inbecause he has not received a return call from [redacted]. He had questions about theservices that were rendered on 4/19, In particular, what was involved with theinitial and where did he treat for the decontamination. I let him know that Iwould contact [redacted] and give him a call back once his questions are answered. 4/23/2015 2:25 PM By [redacted]@alphaecological.comCorrection to notebelow: Phone number in note s/b [redacted]for [redacted] her son. Her son handles all her expenses.4/23/2015 2:22 PM By [redacted]@alphaecological.comCalled and spoke to[redacted] re past due bal, she told me to call her son [redacted] at [redacted], called [redacted] re past due bal, and hesaid that his mom is having problem with rodent activity still, he said that hehas left numerous msg for the tech to call him and had not heard back, he saidhe then called in the office a few time and they were supposed to have the techcall him and he never heard anything back. So he decided he will not pay thebill, he felt that it was extremely poor customer service to make as many calland not even get a follow up from CSR to make sure tech called him back. Tx toCSR Dee.4/14/2015 2:29 PM By [redacted]@alphaecological.comTried calling [redacted] re past due bal, msg came on and saidto enter your remote access code. No vm. Mailed out past due letter.3/6/2015 4:25 PM By [redacted]@alphaecological.comMaint verification call:Verified quarterly maint with [redacted]3/3/2015 1:22 PM By [redacted]@alphaecological.comMailed PG365 maintprogram info.2/27/2015 11:14 AM By [redacted]@alphaecological.com[redacted] (son) called inrequesting to speak with [redacted]. I called and LVM w/ [redacted] to give him a call backon his cell at [redacted].2/23/2015 5:43 PM By [redacted]@alphaecological.com[redacted] called in totalk to [redacted]. I called and LVM for [redacted] to give her a call back.2/19/2015 3:15 PM By [redacted]@alphaecological.comPer tech [redacted] sold andcompleted PG 365 for rodents for $249 quarterly at $37 monthly also completed adecontamintation at $189 and seal dryer vent from rodent entry at $69 BSlocations 1 exterior in crawl.2/11/2015 3:46 PM By [redacted]@alphaecological.com[redacted] called in toschedule an IPS for Rodents. She saw one Large Rats in the Middle of the diningroom. She is very surprised to see anything. I sched'd it for 2/19 btwn 12-2pm.