Alpha Elite Cheer and Tumbling

How are you doing ? Regarding this complaint is completely out of emotionShe was not happy with the decision of the team placement for her daughter after signing a contract and knowingly all decisions were up to me as the owner of my businessShe disputed services not rendered, which it's
unfortunate that the case she pled with the bank as well was ultimately overturned and they found she quit my program and tried to put a hold on the funds through her bank that were paid to us for servicesLong story short the bank refunded alpha Elite the money she put on hold because we proved with receipts, videos and pictures of our services we provided to herIf you have any more questions please contact meThank you. Regards,*** ***Owner Alpha Elite Cheer and Tumbling *** cell*** office

Complaint: ***
I am rejecting this response due to the following reasons:It appears that this business misunderstands the basic premise of a contractBoth parties are bound by the contract, it's not an arrangement where one party does whatever it wants because they are the "gym owner" and the other party just needs to pay up. We were informed that July would be the cut off date for team level placementThe girls were in practice for months prior to that dateAs I have explained before, they were encouraged to do as many private lessons as they could to stay on the levels they were placed on in the beginningIt now seems that it was a perfect way for the gym to make as much as possible on private lessons, because every athlete would want to move upSo did my daughter, and we paid for one to two private lessons a week, in addition to the regular feesThis is not an inexpensive undertakingHad she been placed in a lower level to begin with, we might have tried different gymsI didn't appreciate that the kids felt pressured into taking private lessonsIt's not rightRegardless, the coach confirmed that our daughter had made the cut to be on level two on June 23rd- a week before the cut off date for level determinationIt was communicated in a text to me, because I was asking the coach what choreography class my daughter would need to take (the choreography class cost $300.00)We were out of town for practices between June and July 8th, when the levels were suddenly changed on July 8th My daughter wasn't even in practice between the time she was placed on level two and then dropped to level 1, after the cut off date of July No explanation was provided, no parent meeting was called, no individual parent meeting was offeredIt's a big deal for a kid to be demoted after she had worked so hard to remain on her level, especially after she was told that she would be on level It was just a text from a coach to everyone, about the sudden changesBy that time, we had already paid $2300, with the last payment of $remainingWe trusted the gym enough to pay in advance. All I requested was a refund of unearned fees, so my daughter could use these funds to go to another gymThe contract doesn't specify that one forfeits all the money if they pay upfront for the services not provided yetBesides, the gym breached the contract and the covenant of fair dealing and good faithBy that time, it had become chaotic, with constant changes and implied threats to be demoted, unless one, basically, does private lessonsThe most disturbing fact was that, although the coach indicated that the skills required for level would have to be consistent, he also stated that the first practice after the changes on July 8th would be the last chance to change levelsIt makes no sense to say that if someone is truly trying to act in good faithAlso, one of the girls was moved from level to level after her mother complained, regardless of the fact that the coach stated that no changes would be madeShe also paid $for a private lesson on the same day her daughter was moved to a higher levelDo I want my child to see that and think it's OK? Of course, notI disputed the charges with the two credit cards I used to make the paymentsThey have refunded what I requested to be returned to meI didn't request the whole amount to be paid backI calculated what we potentially owed (the gym never provided a final accounting, despite a few requests) and deducted that from $So, I am glad I don't have the sue the gym, but I would have if the credit cards had not refunded the amounts requestedI don't know what arrangements the credit card companies made with the gym, all I know is that I was refunded what was owed to me I find it unconscionable that the gym owner thought it was OK for him to keep $he didn't earn, regardless of what he thought his contract had statedIt's a lot of money, and we needed it for our daughter to be able to afford a different cheer teamI don't want another parent to fall for their "pay upfront and lose your money" deal, and I hope these comments do become publicAny family could have things happen that are beyond their control, and it doesn't have to include a conflict with the gymIt could be an injury, a move, a change in financial circumstanceThis is for the kids, and returning money you didn't earn to a family seems like a reasonable deal to meThank you.
Regards,
*** ***

How are you doing ? Regarding this complaint is completely out of emotionShe was not happy with the decision of the team placement for her daughter after signing a contract and knowingly all decisions were up to me as the owner of my businessShe disputed services not rendered, which it's
unfortunate that the case she pled with the bank as well was ultimately overturned and they found she quit my program and tried to put a hold on the funds through her bank that were paid to us for servicesLong story short the bank refunded alpha Elite the money she put on hold because we proved with receipts, videos and pictures of our services we provided to herIf you have any more questions please contact meThank you. Regards,*** ***Owner Alpha Elite Cheer and Tumbling *** cell*** office

Complaint: [redacted]
I am rejecting this response due to the following reasons:It appears that this business misunderstands the basic premise of a contractBoth parties are bound by the contract, it's not an arrangement where one party does whatever it wants because they are the "gym owner" and the other party just needs to pay up.? We were informed that July ? would be the cut off date for team level placementThe girls were in practice for months prior to that dateAs I have explained before, they were encouraged to do as many private lessons as they could to stay on the levels they were placed on ? in the beginningIt now seems that it was a perfect way ? for the gym to make as much as possible on private lessons, because every athlete would want to move upSo did my daughter, and we paid for one to two private lessons a week, in addition to the regular feesThis is not an inexpensive undertakingHad she been placed in a lower level to begin with, we might have tried different gymsI didn't appreciate that the kids felt pressured into taking private lessonsIt's not rightRegardless, the coach confirmed that our daughter had made the cut to be on level two on June 23rd- a week before the cut off date for level determinationIt was communicated in a text to me, because I was asking the coach what choreography class my daughter would need to take (the choreography class cost $300.00)We were out of town for practices between June and July 8th, when the levels were suddenly changed on July 8th? My daughter wasn't even in practice between the time she was placed on level two and then dropped to level 1, after the cut off date of July No explanation was provided, no parent meeting was called, no individual parent meeting was offeredIt's a big deal for a kid to be demoted after she had worked so hard to remain on her level, especially after she was told that she would be on level ? It was just a text from a coach to everyone, about the sudden changesBy that time, we had already paid $2300, with the last payment of $remainingWe trusted the gym enough to pay in advance.? All I requested was a refund of unearned fees, so my daughter could use these funds to go to another gymThe contract doesn't specify that one forfeits all the money if they pay upfront for the services not provided yetBesides, the gym breached the contract and the covenant of fair dealing and good faithBy that time, it had become chaotic, with constant changes and implied threats to be demoted, unless one, basically, does private lessonsThe most disturbing fact was that, although the coach indicated that the skills required for level would have to be consistent, he also stated that the first practice after the changes on July 8th would be the last chance to change levelsIt makes no sense to say that if someone is truly trying to act in good faithAlso, one of the girls was moved from level to level after her mother complained, regardless of the fact that the coach stated that no changes would be madeShe also paid $for a private lesson on the same day her daughter was moved to a higher levelDo I want my child to see that and think it's OK? Of course, notI disputed the charges with the two credit cards I used to make the paymentsThey have refunded what I requested to be returned to meI didn't request the whole amount to be paid backI calculated what we potentially owed (the gym never provided a final accounting, despite a few requests) and deducted that from $So, I am glad I don't have the sue the gym, but I would have if the credit cards had not refunded the amounts requestedI don't know what arrangements the credit card companies made with the gym, all I know is that I was refunded what was owed to me? I find it unconscionable that the gym owner thought it was OK for him to keep $he didn't earn, regardless of what he thought his contract had statedIt's a lot of money, and we needed it for our daughter to be able to afford a different cheer teamI don't want another parent to fall for their "pay upfront and lose your money" deal, and I hope these comments do become publicAny family could have things happen that are beyond their control, and it doesn't have to include a conflict with the gymIt could be an injury, a move, a change in financial circumstanceThis is for the kids, and returning money you didn't earn to a family seems like a reasonable deal to meThank you.?
Regards,
[redacted]?