Alpha Foundation Specialists, Inc.

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
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*** ***
Thank YouI have spoken to Rick several times and the situation is being handled ASAPThe work that this company did for me was outstanding and the crew that came to home were great I want to make clear that this situation is only a paperwork issue and the work was awesome

A representative from Alpha Foundation Specialists contacted the customer upon learning of their dissatisfaction with our repair solutionWe provided a full refund to the customer and removed our installed product per the customer's request

The management team at Alpha Foundations was unaware of this ongoing problem until we received the consumer complaint on March 20, Upon being apprised of the situation, management representatives made multiple phone calls to the homeowner and completed a site visit to fully understand the
situationWe determined that the best course of action was to issue a full refund to the homeownerFurther, no permits were necessary for this type of service, as the product installed was a supplemental support to the existing floor systemGoing forward, we will use this experience as a training opportunity for our team

The management team at Alpha Foundations was unaware of this problem until we received the consumer complaint on May 8, Upon learning about this situation, a permit was submitted to the building department and a partial refund has been issued for time lost as requested by our customer.
Further, internal controls have been established to prevent this experience and we will use this as a training opportunity for our team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]