Alpha Gate & Door Company

The information supplied concerning this complaint is somewhat inaccurate and incomplete. GDRC has been in discussion with Mr. [redacted] in consult to resolve the charges and itemization of his invoice. However, all discussion has been with Mr. [redacted].We have reason to believe that more than one...

family member was involved in description and filing of this complaint. However,we do not believe that all family members were present during all phases of service visit and repair.  We had several discussions withMr. [redacted] concerning the charges and additionally already adjusted his invoice from original amount. Additionally, GDRC contacted Mr. [redacted]to resolve after receiving this complaint. We will be happy to discuss further and are awaiting return call from Mr. [redacted]. He agreedthat he would discuss further with his family and get back with GDRC. We do feel that there was a lack of total communication between our technician and Mr. [redacted] concerning full scope of repairs. We believe Mr. [redacted] had to leave the residence before repairs were totally completed which contributed to this mis-understanding. We will be happy to resolve and are awaiting response from Mr. [redacted].GDRC Door & Gate Co.

When GDRC initially came to my home to install the gate system, they were the ones that wanted to install a solar system. I did tell them that I did not have an accessable outdoor plug at that space prior to them coming to my home but there were always 2 plugs on the outside wall next to the gate. They came  out to install the gate and they came prepared to install a solar system prior to ever seeing my property-so how could they say a solar system would or would not work???Why didn't they assess the home, come with equip to pull the plug from inside and/or equip to install a solar system. Until the moment a few weeks ago, that the "manager" was at my home, I had never heard anyone at GDRC say that a Solar Panel would not work! I did have electricity access directly inside my home; I have 2 plugs on that wall that the gate is installed on. That option was never offered to me. I suspicion that the "installer" that has come to my home, countless times, could not do electrical , or he did not want to go to the trouble. In fact, all of the countless times that the "installer" came to my home, he said that the Solar Panelwould work "if it was up higher" and he did not want to climb a ladder and move it up on the roof. It was placed between 2 homes, at the bottom of the 2nd story-or at the top of the 1st story, and both houses are 2+ story tall. the solar panel was place in the center of the house at this level so, knowing what I know now-that it takes "6 hours of direct sunlight" to charge that solar panel-per the "managers" statement that I am replying to, there is no way that this solar panel would have worked-why would he install it where he did? He is the professional Gate guy! If he had installed it at roof level it would have easily been exposed to the amt of sun the manager just stated it needed. While I apprecitate the Manager's thought that I did a bunch of research on this subject, it is not true. What I did, is try and find a reputable installer to come and do what they do-install a gate opener that works. If they had told me that the solar panel would not work, I would not have told them to install it anyway!!! If I had heart trouble, I would go to a cardiologist and do what they recomend-I would not say no, I dont want a pace maker-I want a stent and hope that works. Mr "manager's" response and his position does not make sense. After throwing so much money at this gate opener, and it never working, having to call my handy man to get my car out of the back yard b/c they were not coming for a week, yes I did call someone else. And yes-when he said I needed electircity-I told him to run it. I do not believe that he ruined anything because he is a reputable Gate person and installs Liftmaster. Mr "Manager" stated that "Liftmaster never had product problems" but as soon as he replaced it there was something else wrong and they had to replace that part as well. Currently, my key pad does not work-the manager tried to tell me that his "installer" did not do that-eset the key pad. Now why wouldn't he do that??? Agian,his response does not make sense.  The installer did do it. He called me, asked me what code to put in, that he needed my email to send the invoice and then immediately called my back. The "Installer" said he was instructed to collevt from me "immediately"! I called the "manager" to start communication about this conflict. He wants me to pay "at laest part" of the bill-ha! It is my thought that they owe me all the money for all the "batteries" thet installed, the $ I had to pay to te electrician, AS WELL AS THE 954$ + LABOR FOR THE ARM I HAD TO REPLACE B/C I COULD NOT GET MY CAR OUT. This would be roughly $3000. dollars. 954$ for the arm, 204$-294$ time 5 visits, plus the 580$ the gate person that was professional installer for the electricity. If this is not acceptable, then I would like to have a full refund for parts and labor and have all the GDRC, Liftmaste equipment, including the Solar panel, removed from my property-of course they would write me a check-cashiers check at the time they STARTED the removal. The "Manager" tried to say "if I had paid my bill then maybe I would have had a gate that worked"! I paid "Mr Manager" I paid and I paid and I paid!!! I am not paying any more!