Alpha Home Systems

Review: I moved out of my home at [redacted] LA in November of 2013. I notified Alpha Home Alarm Systems to stop alarm monitoring service in October 2013. I have continued to have quarterly billings ($90/qtr) for alarm service at that location for the 1st, 2nd and now 3rd quarter of 2014. Alpha charges this to my MasterCard credit card. Each month I call and talk to their local office and no one can help me. They promise to have someone call me and it never happens. I have to go through a dispute process with MasterCard to get the charge removed each quarter. I don't know if the current homeowner has alarm service from Alpha, but if they do, they are either collecting it twice or trying to get me to pay for it.Desired Settlement: Alpha withdraws all charges for 2014 on my MasterCard and notifies MasterCard. My account is removed/turned off in Alphas records(since I have not received alarm service from Alpha in 2014). Alpha deletes and destroys any information related to my MasterCard.

Consumer

Response:

At this time, I have not been contacted by Alpha Home Systems regarding complaint ID 10168596.

Regards,

Review: I am unable to get ANYONE from this business establishment to respond tomy repeated calls to obtain servicing for my alarm system. I call the monitoring service and give details but no one from Alpha Systems ever responds to my repeated calls.Desired Settlement: Repair of my alarm system as per monitoring contract

Consumer

Response:

At this time, I have not been contacted by Alpha Home Systems regarding complaint ID [redacted].

Regards,