Im not sure why they continue to contact you?? the paperwork was turned in, a mutual release was done and a check was cut from our office today to refund the dollars in earnest money It will be mailed out tomorrow.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me However, I do have additional comments, to wit:MrK [redacted] likely did contact the concrete company to complete the staining However, it appears likely he did so due to the filing of the Revdex.com complaint as, shortly following the complaint, I was contacted by the concrete company to arrange for the staining The staining was completed Wednesday, May 20th, the same date as MrK [redacted] 's response to the Revdex.com If this is not correct, I apologize As to BAGI standards, I must accept MrK [redacted] 's assertion that mud and other stains are considered unavoidable as I am not familiar with those standards I use the term, 'unavoidable' as MrK [redacted] wrote, "per bagi standards, Builders Association of Greater Indianapolis, this staining will occur and is not a warrantable issue" Therefore, I conclude MrK [redacted] is stating the BAGI condones staining as an unavoidable result when pouring concrete Regardless of it being 'warrantable' or not, I do appreciate Arbor Homes intervention to correct the situation.In reference to 'badgering' MrK [redacted] , about the landscaping, between April 1st and May 16th, we exchanged four texts, two of which were on the same day and I still have the transcripts on my phone to prove it As to his staff, I only communicated with his site manager, Mr [redacted] , four times in about the same time period I guess 'badgering' is subject to interpretation but, to MrK [redacted] and Mr [redacted] , I truly apologize for being overly aggressive, if I was However, I do not think I was being unduly unreasonable since, from the closing of the sale of the home until the landscaping was finished, six months had elapsed, my bank told me my escrow time limit hadexpired and several other homes, which closed well after mine, were landscaped at least a month prior to my filing of the complaint While I certainly admire MrK [redacted] 's consideration for efficiency, by doing 'entire neighborhoods' at one timeHowever, I can see how other buyers could become quite irritated to see landscaping being installed on homes that haven't even closed, while they wait months while Arbor Homes exercises their convenience Lastly, my complaint that no one would give me a date when the landscaping would be finished is not 'false', as stated by MrK [redacted] , nor is it misleading I keep all my text messages and NONE have a date for the landscaping The best answer I had was from Mr [redacted] who told me on April 13, via text, "I hope within the next couple weeks" The failure to return my calls was from a text I sent to both MrK [redacted] and Mr [redacted] on April 30thNeither individual responded to my question.Regardless of all this, everything is finished, other than one item with the warranty department that, I assume, is being processed Arbor Homes did, finally, fulfill their commitment and I would have withdrawn this complaint today anyway.Sorry to be so much trouble to "customer service professionals" at Arbor Homes I will give a KUDOs to Mike [redacted] , site superintendent/manager He's a good man Arbor would be well advised to find more like him[redacted] Regards, [redacted] ***
Our office was able to contact Ms [redacted] and get this situation resolved, there was a mix up with the water company on the billing and all is worked out now.Thanks,Sincerely,Tony K [redacted] Arbor Homes LLc
We met this customer to make a punch list of his concerns before his vacation, so we are aware of his issues and do have a meeting scheduled for this Thursday to look inside his atticThe wall he speaks of is not built out of code, the house would not have passed the city inspection if it wereThere is also no missing beam on this wall as there is no application for a beam hereBeams are used as to support overhead loads from side to side and what we are talking about here is a two story exterior wall that is framed straight up from the bottom plateThe area here is open to the ceiling with no floorThe wall is not bulging but in certain lighting the typical seams and imperfections of settled drywall are probably accentuatedThe widows and slider door on this wall are properly headed off as I saw the photos of the wall before drywall was appliedAs far as nail pops go, we cannot control how many a house can get and they are not solely indicative of framing issues, if that is what is implied We still intend on replacing the section of porch gutter and extending the downspout over the porch roof but first need to replace a piece of gutter boardWe thought initially that we could repair this board but after looking at it last time I was there, I would rather it be replacedHe did have a leak that took us longer to narrow down and fix than I would have liked and I must say that he was very patient with us as we resolved thisAgain, we will be checking out his attic on Thursday to see what actions need to be taken there.Thank you, [redacted] Area Manager of ConstructionArbor Homes
First of all, we have been communicating with Mr***, we unfortunately had a miscommunication with our subcontractor and an issue we had with his screen porch was done opposite of what we had discussed but we have since gotten the issue resolved with Mr*** Our warranty manager is currently working with him on the remaining warranty items he has brought to our attention.Sincerely, [redacted] Area ManagerArbor Homes LLC
I do see where Mr [redacted] submitted his one year request back in August, but do not have any record of the calls that were made into the officeOur warranty director has spoken with Mr [redacted] and has verified that we have an appointment set up with Mr [redacted] to do his one year service on 11/26/2014.I apologize for the earlier confusion and miscommunications but I feel we have this issue on the path to resolution shortly.Sincerely, [redacted] Arbor Homes LLC
We have been in contact with Mr [redacted] and addressed the issue he had with his front door along with other items that were brought to our attentionWe are in the process of setting up a timeframe to address these additional items and get them resolvedI anticipate the remaining issues to be completed in a timely manner as Mr [redacted] requested.Thank you for your time in this matter.Sincerely,Tony K [redacted] Area ManagerArbor Homes LLC
Im not sure why they continue to contact you?? the paperwork was turned in, a mutual release was done and a check was cut from our office today to refund the dollars in earnest money It will be mailed out tomorrow.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me However, I do have additional comments, to wit:MrK [redacted] likely did contact the concrete company to complete the staining However, it appears likely he did so due to the filing of the Revdex.com complaint as, shortly following the complaint, I was contacted by the concrete company to arrange for the staining The staining was completed Wednesday, May 20th, the same date as MrK [redacted] 's response to the Revdex.com If this is not correct, I apologize As to BAGI standards, I must accept MrK [redacted] 's assertion that mud and other stains are considered unavoidable as I am not familiar with those standards I use the term, 'unavoidable' as MrK [redacted] wrote, "per bagi standards, Builders Association of Greater Indianapolis, this staining will occur and is not a warrantable issue" Therefore, I conclude MrK [redacted] is stating the BAGI condones staining as an unavoidable result when pouring concrete Regardless of it being 'warrantable' or not, I do appreciate Arbor Homes intervention to correct the situation.In reference to 'badgering' MrK [redacted] , about the landscaping, between April 1st and May 16th, we exchanged four texts, two of which were on the same day and I still have the transcripts on my phone to prove it As to his staff, I only communicated with his site manager, Mr [redacted] , four times in about the same time period I guess 'badgering' is subject to interpretation but, to MrK [redacted] and Mr [redacted] , I truly apologize for being overly aggressive, if I was However, I do not think I was being unduly unreasonable since, from the closing of the sale of the home until the landscaping was finished, six months had elapsed, my bank told me my escrow time limit hadexpired and several other homes, which closed well after mine, were landscaped at least a month prior to my filing of the complaint While I certainly admire MrK [redacted] 's consideration for efficiency, by doing 'entire neighborhoods' at one timeHowever, I can see how other buyers could become quite irritated to see landscaping being installed on homes that haven't even closed, while they wait months while Arbor Homes exercises their convenience Lastly, my complaint that no one would give me a date when the landscaping would be finished is not 'false', as stated by MrK [redacted] , nor is it misleading I keep all my text messages and NONE have a date for the landscaping The best answer I had was from Mr [redacted] who told me on April 13, via text, "I hope within the next couple weeks" The failure to return my calls was from a text I sent to both MrK [redacted] and Mr [redacted] on April 30thNeither individual responded to my question.Regardless of all this, everything is finished, other than one item with the warranty department that, I assume, is being processed Arbor Homes did, finally, fulfill their commitment and I would have withdrawn this complaint today anyway.Sorry to be so much trouble to "customer service professionals" at Arbor Homes I will give a KUDOs to Mike [redacted] , site superintendent/manager He's a good man Arbor would be well advised to find more like him[redacted] Regards, [redacted] ***
Our office was able to contact Ms [redacted] and get this situation resolved, there was a mix up with the water company on the billing and all is worked out now.Thanks,Sincerely,Tony K [redacted] Arbor Homes LLc
We met this customer to make a punch list of his concerns before his vacation, so we are aware of his issues and do have a meeting scheduled for this Thursday to look inside his atticThe wall he speaks of is not built out of code, the house would not have passed the city inspection if it wereThere is also no missing beam on this wall as there is no application for a beam hereBeams are used as to support overhead loads from side to side and what we are talking about here is a two story exterior wall that is framed straight up from the bottom plateThe area here is open to the ceiling with no floorThe wall is not bulging but in certain lighting the typical seams and imperfections of settled drywall are probably accentuatedThe widows and slider door on this wall are properly headed off as I saw the photos of the wall before drywall was appliedAs far as nail pops go, we cannot control how many a house can get and they are not solely indicative of framing issues, if that is what is implied We still intend on replacing the section of porch gutter and extending the downspout over the porch roof but first need to replace a piece of gutter boardWe thought initially that we could repair this board but after looking at it last time I was there, I would rather it be replacedHe did have a leak that took us longer to narrow down and fix than I would have liked and I must say that he was very patient with us as we resolved thisAgain, we will be checking out his attic on Thursday to see what actions need to be taken there.Thank you, [redacted] Area Manager of ConstructionArbor Homes
First of all, we have been communicating with Mr***, we unfortunately had a miscommunication with our subcontractor and an issue we had with his screen porch was done opposite of what we had discussed but we have since gotten the issue resolved with Mr*** Our warranty manager is currently working with him on the remaining warranty items he has brought to our attention.Sincerely, [redacted] Area ManagerArbor Homes LLC
I do see where Mr [redacted] submitted his one year request back in August, but do not have any record of the calls that were made into the officeOur warranty director has spoken with Mr [redacted] and has verified that we have an appointment set up with Mr [redacted] to do his one year service on 11/26/2014.I apologize for the earlier confusion and miscommunications but I feel we have this issue on the path to resolution shortly.Sincerely, [redacted] Arbor Homes LLC
We have been in contact with Mr [redacted] and addressed the issue he had with his front door along with other items that were brought to our attentionWe are in the process of setting up a timeframe to address these additional items and get them resolvedI anticipate the remaining issues to be completed in a timely manner as Mr [redacted] requested.Thank you for your time in this matter.Sincerely,Tony K [redacted] Area ManagerArbor Homes LLC