Revdex.com:
Advanced Monster Products gave me a full refund on 5/**/I am satisfied with the resolution.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***, Thank for for your feedbackIt’s very important to usWe are sorry to hear you were not satisfied with our serviceWith regards to your experience with our call agents, we do apologize and want you to know management has been notified and appropriate actions have been takenI
am also sorry to hear you did not receive your ordersUSPS tracking shows your orders were delivered (to the shipping address we have on file) on 03/**/After reviewing your account, I see it was cancelled as of 03/**/17 and I have issued a refund in the amount of $and $88.95 in order to resolve the issueYou should see the credit reflected on your statement within the next 5-days. Again, we apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns
Hi ***, Thank you for contacting us and sharing your concernYour feedback is important to us and we want you to be satisfied with the product and your experience I apologize for any confusion regarding the Terms and Conditions of your trial orderI have reviewed your account and it
was successfully cancelled on 05/**/when you called Customer Support and I have issued a refund for the charge placed on 5/**/in the amount of $in order to resolve the issueYou should see the credit reflected on your statement within the next 5-days. Again, we apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concernsWe’re happy to help
Hi *** Thank for contacting us and sharing your concernYour feedback is important to usWe’re sorry to hear you are not happy with our our serviceI have reviewed your account and see the order was placed on 01/**/and was successfully cancelled as of 04/**/when you called in to our
Customer Care lineRefunds were issued in the amount of $on 04/**/as well in order to resolve the issueYou should see the credits reflected on your statement within the next 5-days of the issue date. With regards to your missing shipment, I see they were shipped on 3/**/and 4/*/We are happy to issue a re-ship under these circumstances when it is brought to our attention so I’m sorry you didn’t receive them We apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns
Hi ***,Thank for contacting us and sharing your concern as your feedback is important to usWith regards to the Terms and Conditions under which you placed your order, they are provided on the order site so I'm very sorry you did not see them. I have reviewed your account
and it has been cancelled as of 07/**/17 upon your request to our Customer Care line and refunds were issued in the amount of $89.99, $and $You should see the credit reflected on your statement within the next 5-days of the credit issue date. We apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concernsWe’re happy to help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you for helping me with this situation. The company has reimbursed my credit card for the amount in dispute. Thank you again. . . . [redacted]
Sincerely,
[redacted]
Hi [redacted],Thank for contacting us and sharing your concern as your feedback is important to us. We are sorry to hear you were not satisfied with the product nor your experience with our company. With regards to your experience with our call agents, we do apologize and want you...
to know management has been notified and the agent will be coached appropriately. I have reviewed your account and see it was cancelled as of 09/**/17. While our system showed incorrectly that the charge in question was declined, I was able to confirm itdid go through (on the back end) and I have issued a refund in the amount of $89.99 in order to resolve the issue. We will be sending you a check vis [redacted] Return Receipt Requested to the address we have on file for you. I am very sorry for this technical glitch prevented us from helping you effectively.We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We’re happy to help.
Hi Revdex.com, After the response provided by [redacted], I was at a loss as to what more I could do to help the customer. I spoke to him directly on 8/*/17 as he shared the issues that led up to his filing a complaint. As all of his charges were already refunded, [redacted] stated that my call was what he needed to clear things up and he is satisfied with the resolution as of now. Please let me know if there are any questions I can help with or anything else I can do.
Hi [redacted], Upon further review of your account, the refunds we issued went through successfully. The charge for $5.99 was processed on 05/**/17 and approved by your bank with reference # [redacted]. The charge for $1.99 was processed on 5/**/17 and approved by your bank with reference * [redacted]. Please confirm with your bank.
Hi [redacted],Thank for contacting us and sharing your concern. Your feedback is important to us as we want you to be satisfied with the product and your experience. The full terms and conditions are listed on the order site and I'm sorry you did not see it.I have reviewed your account and it...
was cancelled as of 04/**/2017 and I have issued a refund in the amount of $89.99 and $88.95 on 06/**/17 in order to resolve the issue. You should see the credit reflected on your statement within the next 5-7 days. We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We’re happy to help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As a result of my interaction with this company, I took steps to avoid any future issues and closed the card that was charged to avoid further charges based on feedback found on the Revdex.com website and other sites on the internet. The card was closed as of [redacted] and any funds attempting to be reversed to this card have failed. I would ask that a check be mailed to [redacted]. Thanks, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from Alpha Monster Advanced is, at its best, a cheap attempt to save face, and at its worst, a sad and obvious attempt to prevent outside authorities (such as the Revdex.com) from detecting and putting an end to their scam. I know this, because after filing a negative review (and complaint) with the Revdex.com two weeks ago, this company *continued* charging my bank account. For the second time in less than a month, I have to change my bank card and file a fraud dispute on these people. I'm giving serious thought to contacting the attorney general in New York about this matter; would you happen to have that information available? Once again, thank you for your time. Respectfully, [redacted]Alumni, The Los Angles Film School[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
0.0px 0.0px; line-height: 16.0px; font: 24.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} span.s1 {font-kerning: none; background-color: #ffffff} span.s2 {font-kerning: none} Hi [redacted], Thank for contacting us and sharing your concern as your feedback is important to us. We want you to be satisfied with the product and your experience with our company so we’re sorry to hear you were not. With regards to your experience calling in to cancel your order, I'm very sorry that we have no record of any calls or emails. I have reviewed your account and it has been successfully cancelled as of 05/**/17 and I have issued a refund in the amount of $5.99 and $1.99 as per your request. You should see the credit reflected on your statement within the next 5-7 days. The product has already shipped and you are welcome to refuse the shipment in order to return it to us. We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns.
Hi [redacted],Thank for contacting us and sharing your concern as your feedback is important to us. We want you to be satisfied with the product and we’re sorry to hear about your poor experience. I have reviewed your account and see it was cancelled as of 06/**/17 and refunds...
were issued in the amount of $89.99, $89.99 and $88.95 (duplicate charges due to a technical issue). Management was made aware and the issue was corrected. You should see the credit reflected on your statement within the next 5-7 days of the credit issue date. We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We’re happy to help.
Hi [redacted],Thank for contacting us and sharing your concern as your feedback is important to us. We're very sorry you were not satisfied with the product and your experience with us.I have reviewed your account and it has been cancelled as of 06/**/17 and I have issued a refund in the...
amount of $89.99 in order to resolve the issue. You should see the credit reflected on your statement within the next 5-7 days. I'm very sorry that although your tracking information shows received at the post office box, we did not receive your product return at our fulfillment center.We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We’re happy to help.
Hi [redacted],Thank for contacting us and sharing your concerns as your feedback is important to us. First, I'd like to apologize for your poor call experience with us. Management has been notified and the appropriate actions will be taken. With regards to the not receiving our products, we are...
happy to re-send shipments if/when this happens if we are made aware of the situation. I do apologize you did not get them. I have reviewed your account and it has been cancelled as of 07/**/17 upon you request. All charges to your account have been credited in the amount of $371.81 which should be reflected on your statement within the next 5-7 days. We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We’re happy to help.
Hi [redacted], Thank for contacting us and sharing your concern as your feedback is important to us. We are sorry to hear you were not satisfied with our product or our service and we apologize for your experience with our Support agent. Management has been notified and appropriate actions will be...
taken. After reviewing your account, I see that it has been successfully closed as of 04/**/17 and a dispute was initiated with your bank on 04/**/17. Since the funds were returned to your bank when the dispute was initiated, it's not possible for us to issue duplicate refunds, however we can wait until the dispute is finalized and then issue refunds based on the results. For example, should we win the dispute and the funds are returned to us, we can then issue the credits back to you as a resolution.Again, we apologize for your frustration. Please let us know that this resolution will work for you and contact us anytime with questions or concerns. We’re happy to help.
Hi [redacted],Thank for contacting us and sharing your concern as your feedback is important to us. We want you to be satisfied with the product and your experience with us.I have reviewed your account and see that you placed your order on 05/**/17 and your account was...
successfully cancelled as of 06/**/17 when you called in to request the same. I have issued a refund in the amount of $89.99 and $88.95 in order to resolve the issue. You should see the credit reflected on your statement within the next 5-7 days. We apologize for the confusion and your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns.
Revdex.com:
Advanced Monster Products gave me a full refund on 5/**/I am satisfied with the resolution.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***, Thank for for your feedbackIt’s very important to usWe are sorry to hear you were not satisfied with our serviceWith regards to your experience with our call agents, we do apologize and want you to know management has been notified and appropriate actions have been takenI
am also sorry to hear you did not receive your ordersUSPS tracking shows your orders were delivered (to the shipping address we have on file) on 03/**/After reviewing your account, I see it was cancelled as of 03/**/17 and I have issued a refund in the amount of $and $88.95 in order to resolve the issueYou should see the credit reflected on your statement within the next 5-days. Again, we apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns
Hi ***, Thank you for contacting us and sharing your concernYour feedback is important to us and we want you to be satisfied with the product and your experience I apologize for any confusion regarding the Terms and Conditions of your trial orderI have reviewed your account and it
was successfully cancelled on 05/**/when you called Customer Support and I have issued a refund for the charge placed on 5/**/in the amount of $in order to resolve the issueYou should see the credit reflected on your statement within the next 5-days. Again, we apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concernsWe’re happy to help
Hi *** Thank for contacting us and sharing your concernYour feedback is important to usWe’re sorry to hear you are not happy with our our serviceI have reviewed your account and see the order was placed on 01/**/and was successfully cancelled as of 04/**/when you called in to our
Customer Care lineRefunds were issued in the amount of $on 04/**/as well in order to resolve the issueYou should see the credits reflected on your statement within the next 5-days of the issue date. With regards to your missing shipment, I see they were shipped on 3/**/and 4/*/We are happy to issue a re-ship under these circumstances when it is brought to our attention so I’m sorry you didn’t receive them We apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns
Hi ***,Thank for contacting us and sharing your concern as your feedback is important to usWith regards to the Terms and Conditions under which you placed your order, they are provided on the order site so I'm very sorry you did not see them. I have reviewed your account
and it has been cancelled as of 07/**/17 upon your request to our Customer Care line and refunds were issued in the amount of $89.99, $and $You should see the credit reflected on your statement within the next 5-days of the credit issue date. We apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concernsWe’re happy to help
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you for helping me with this situation. The company has reimbursed my credit card for the amount in dispute. Thank you again. . . . [redacted]
Sincerely,
[redacted]
Hi [redacted],Thank for contacting us and sharing your concern as your feedback is important to us. We are sorry to hear you were not satisfied with the product nor your experience with our company. With regards to your experience with our call agents, we do apologize and want you...
to know management has been notified and the agent will be coached appropriately. I have reviewed your account and see it was cancelled as of 09/**/17. While our system showed incorrectly that the charge in question was declined, I was able to confirm itdid go through (on the back end) and I have issued a refund in the amount of $89.99 in order to resolve the issue. We will be sending you a check vis [redacted] Return Receipt Requested to the address we have on file for you. I am very sorry for this technical glitch prevented us from helping you effectively.We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We’re happy to help.
Hi Revdex.com, After the response provided by [redacted], I was at a loss as to what more I could do to help the customer. I spoke to him directly on 8/*/17 as he shared the issues that led up to his filing a complaint. As all of his charges were already refunded, [redacted] stated that my call was what he needed to clear things up and he is satisfied with the resolution as of now. Please let me know if there are any questions I can help with or anything else I can do.
Hi [redacted], Upon further review of your account, the refunds we issued went through successfully. The charge for $5.99 was processed on 05/**/17 and approved by your bank with reference # [redacted]. The charge for $1.99 was processed on 5/**/17 and approved by your bank with reference * [redacted]. Please confirm with your bank.
Hi [redacted],Thank for contacting us and sharing your concern. Your feedback is important to us as we want you to be satisfied with the product and your experience. The full terms and conditions are listed on the order site and I'm sorry you did not see it.I have reviewed your account and it...
was cancelled as of 04/**/2017 and I have issued a refund in the amount of $89.99 and $88.95 on 06/**/17 in order to resolve the issue. You should see the credit reflected on your statement within the next 5-7 days. We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We’re happy to help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As a result of my interaction with this company, I took steps to avoid any future issues and closed the card that was charged to avoid further charges based on feedback found on the Revdex.com website and other sites on the internet. The card was closed as of [redacted] and any funds attempting to be reversed to this card have failed. I would ask that a check be mailed to [redacted]. Thanks, [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from Alpha Monster Advanced is, at its best, a cheap attempt to save face, and at its worst, a sad and obvious attempt to prevent outside authorities (such as the Revdex.com) from detecting and putting an end to their scam. I know this, because after filing a negative review (and complaint) with the Revdex.com two weeks ago, this company *continued* charging my bank account. For the second time in less than a month, I have to change my bank card and file a fraud dispute on these people. I'm giving serious thought to contacting the attorney general in New York about this matter; would you happen to have that information available? Once again, thank you for your time. Respectfully, [redacted]Alumni, The Los Angles Film School[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 16.0px; font: 24.0px Arial; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 16.0px; font: 24.0px Arial; color: #000000; -webkit-text-stroke: #000000; min-height: 28.0px} p.p3 {margin: 0.0px 0.0px...
0.0px 0.0px; line-height: 16.0px; font: 24.0px Arial; color: #000000; -webkit-text-stroke: #000000; background-color: #ffffff} span.s1 {font-kerning: none; background-color: #ffffff} span.s2 {font-kerning: none} Hi [redacted], Thank for contacting us and sharing your concern as your feedback is important to us. We want you to be satisfied with the product and your experience with our company so we’re sorry to hear you were not. With regards to your experience calling in to cancel your order, I'm very sorry that we have no record of any calls or emails. I have reviewed your account and it has been successfully cancelled as of 05/**/17 and I have issued a refund in the amount of $5.99 and $1.99 as per your request. You should see the credit reflected on your statement within the next 5-7 days. The product has already shipped and you are welcome to refuse the shipment in order to return it to us. We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns.
Hi [redacted],Thank for contacting us and sharing your concern as your feedback is important to us. We want you to be satisfied with the product and we’re sorry to hear about your poor experience. I have reviewed your account and see it was cancelled as of 06/**/17 and refunds...
were issued in the amount of $89.99, $89.99 and $88.95 (duplicate charges due to a technical issue). Management was made aware and the issue was corrected. You should see the credit reflected on your statement within the next 5-7 days of the credit issue date. We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We’re happy to help.
Hi [redacted],Thank for contacting us and sharing your concern as your feedback is important to us. We're very sorry you were not satisfied with the product and your experience with us.I have reviewed your account and it has been cancelled as of 06/**/17 and I have issued a refund in the...
amount of $89.99 in order to resolve the issue. You should see the credit reflected on your statement within the next 5-7 days. I'm very sorry that although your tracking information shows received at the post office box, we did not receive your product return at our fulfillment center.We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We’re happy to help.
Hi [redacted],Thank for contacting us and sharing your concerns as your feedback is important to us. First, I'd like to apologize for your poor call experience with us. Management has been notified and the appropriate actions will be taken. With regards to the not receiving our products, we are...
happy to re-send shipments if/when this happens if we are made aware of the situation. I do apologize you did not get them. I have reviewed your account and it has been cancelled as of 07/**/17 upon you request. All charges to your account have been credited in the amount of $371.81 which should be reflected on your statement within the next 5-7 days. We apologize for your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns. We’re happy to help.
Hi [redacted], Thank for contacting us and sharing your concern as your feedback is important to us. We are sorry to hear you were not satisfied with our product or our service and we apologize for your experience with our Support agent. Management has been notified and appropriate actions will be...
taken. After reviewing your account, I see that it has been successfully closed as of 04/**/17 and a dispute was initiated with your bank on 04/**/17. Since the funds were returned to your bank when the dispute was initiated, it's not possible for us to issue duplicate refunds, however we can wait until the dispute is finalized and then issue refunds based on the results. For example, should we win the dispute and the funds are returned to us, we can then issue the credits back to you as a resolution.Again, we apologize for your frustration. Please let us know that this resolution will work for you and contact us anytime with questions or concerns. We’re happy to help.
Hi [redacted],Thank for contacting us and sharing your concern as your feedback is important to us. We want you to be satisfied with the product and your experience with us.I have reviewed your account and see that you placed your order on 05/**/17 and your account was...
successfully cancelled as of 06/**/17 when you called in to request the same. I have issued a refund in the amount of $89.99 and $88.95 in order to resolve the issue. You should see the credit reflected on your statement within the next 5-7 days. We apologize for the confusion and your frustration. Please let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns.