Alpha Monster Advanced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you for helping me with this situation The company has reimbursed my credit card for the amount in dispute Thank you again [redacted] Sincerely, [redacted]

Hi Revdex.com, After the response provided by ***, I was at a loss as to what more I could do to help the customerI spoke to him directly on 8/*/as he shared the issues that led up to his filing a complaint As all of his charges were already refunded, [redacted] stated that my call was what he needed to clear things up and he is satisfied with the resolution as of now Please let me know if there are any questions I can help with or anything else I can do

Hi [redacted] ,Thank for contacting us and sharing your concernYour feedback is important to us as we want you to be satisfied with the product and your experienceThe full terms and conditions are listed on the order site and I'm sorry you did not see it.I have reviewed your account and it was cancelled as of and I have issued a refund in the amount of $and $on in order to resolve the issueYou should see the credit reflected on your statement within the next 5-daysWe apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concernsWe’re happy to help

Hi [redacted] , Thank for contacting us and sharing your concern as your feedback is important to usWe want you to be satisfied with the product and your experience with our company so we’re sorry to hear you were not With regards to your experience calling in to cancel your order, I'm very sorry that we have no record of any calls or emails I have reviewed your account and it has been successfully cancelled as of and I have issued a refund in the amount of $and $as per your requestYou should see the credit reflected on your statement within the next 5-daysThe product has already shipped and you are welcome to refuse the shipment in order to return it to us We apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns

Hi [redacted] , Upon further review of your account, the refunds we issued went through successfullyThe charge for $was processed on and approved by your bank with reference # [redacted] The charge for $was processed on and approved by your bank with reference * [redacted] Please confirm with your bank

Hi ***,Thank for contacting us and sharing your concerns as your feedback is important to usFirst, I'd like to apologize for your poor call experience with usManagement has been notified and the appropriate actions will be takenWith regards to the not receiving our products, we are happy to re-send shipments if/when this happens if we are made aware of the situationI do apologize you did not get themI have reviewed your account and it has been cancelled as of upon you requestAll charges to your account have been credited in the amount of $which should be reflected on your statement within the next 5-daysWe apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concernsWe’re happy to help

Hi ***, Thank for contacting us and sharing your concern as your feedback is important to usWe are sorry to hear you were not satisfied with our product or our service and we apologize for your experience with our Support agentManagement has been notified and appropriate actions will be taken After reviewing your account, I see that it has been successfully closed as of and a dispute was initiated with your bank on Since the funds were returned to your bank when the dispute was initiated, it's not possible for us to issue duplicate refunds, however we can wait until the dispute is finalized and then issue refunds based on the resultsFor example, should we win the dispute and the funds are returned to us, we can then issue the credits back to you as a resolution.Again, we apologize for your frustrationPlease let us know that this resolution will work for you and contact us anytime with questions or concernsWe’re happy to help

Hi ***,Thank for contacting us and sharing your concern as your feedback is important to usWe want you to be satisfied with the product and your experience with us.I have reviewed your account and see that you placed your order on and your account was successfully cancelled as of when you called in to request the sameI have issued a refund in the amount of $and $in order to resolve the issueYou should see the credit reflected on your statement within the next 5-daysWe apologize for the confusion and your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi ***,Thank for contacting us and sharing your concern as your feedback is important to usWe want you to be satisfied with the product and we’re sorry to hear about your poor experienceI have reviewed your account and see it was cancelled as of and refunds were issued in the amount of $89.99, $and $(duplicate charges due to a technical issue)Management was made aware and the issue was correctedYou should see the credit reflected on your statement within the next 5-days of the credit issue dateWe apologize for your frustrationPlease let us know that we resolved the issue to your satisfaction and contact us anytime with questions or concernsWe’re happy to help