Alpha Moving & Storage

We have reviewed the Consumer complaint filed by *** *** against Alpha Moving & Storage, regarding missing anddamaged itemsWe have confirmed that the Consumer hired the Business to perform a Long Distance move from New Jersey to California,commencing on 7/26/
Delivery was performed utilizing an interlining carrier, as is standard practice in the moving industry & is permitted per the terms of the Bill of Lading governing this moveFollowing delivery Consumer called the Business to advise that she was missing boxesThe Business did a search for the missing items, but unfortunately nothing was foundTo date, almost months after delivery, no written claim for loss/damage has been filed by Consumer, as is required to open a transportation claimTherefore, if Consumer wishes to file a claim, we would ask that they contact our office at (*** *** (Mon-Fri, 10am-4:30pm EST) to request a claim form, so that they may file a claim under the $.60/lb/article coverage chosen by Consumer for their moveFinally, as Consumer states in her complaint that “Disputed amount: $0.00” & “I don’t want to go through the paper work with the 3rdparty insurance company or someone else for refunding the missing/damaged items”, no monetary compensation is being requested by Consumer Therefore, we respectfully request that this case be closed as INFORMATION ONLYSincerely, ** ***, Director CPC

Complaint: ***
I am rejecting this response because:
From: *** *** [mailto:***] Sent: Monday, January 19, 12:PMTo: [email protected]: Re: You have a new message from the Revdex.com in regards to your complaint #***
ATT: Ms ***
On 01/09/a Message about the Alpha Moving Co sending mea release form.The release form was notarized and sent back to them
So far I hadn't received any .compensationI like to thank the Revdex.com team for your help in one way or anotherThank you
Respectfully
*** ***
Regards,
*** ***

We have reviewed the Consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding overcharge &...

damaged items. We have also reviewed his moving paperwork and our claim records relative to this matter.
We have confirmed that Consumer hired the Business to perform a Long Distance move from New Jersey to Georgia, commencing on 8/25/15. Delivery was completed on 9/1/15, and on 9/15/15 we performed intake of a new claim with the Consumer via phone (15 days after his delivery) for damaged items & overcharge for a shuttle fee he said was not used. We never spoke with Consumer on 9/11/15 as he states in his complaint. We told him on 9/15/15 that we would research the shuttle overcharge issue & get back to him. Thereafter, on 9/25/15 - 8 bus days later - we contacted Consumer and settled all issues with him for $670 ($570 for refund of shuttle fee + $100 for damaged items for good will which exceeded the maximum amount due under the $.60/lb/article coverage chosen by customer for his move) & Consumer agreed to accept this settlement. However, on that same date (9/25/15) Consumer filed a complaint with the Revdex.com stating that he had not heard from anyone about his claim, despite the fact that we had spoken with him at length on 9/15/15 & agreed to research & get back to him which we did 8 business days thereafter. We have sent Consumer the settlement documents to execute & once he returns them to us payment will be issued to him.
As such, at this time all claims/complaints have been resolved satisfactorily & we request that this case be closed as Resolved.  Regards, M. Lombardi, Director CPC

We have reviewed the Consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding overcharge issues for packing materials. We have also reviewed the estimate, moving paperwork, and our claim records relative to this matter. We have confirmed that Consumer hired the...

Business to perform a Local move within New Jersey, commencing on 9/28/15. The Bill of Lading signed by Consumer for this move, confirms that he was charged for actual services/supplies used during the move. Consumer filed his Revdex.com complaint on the same day as the move without allowing the Business to resolve his complaints. We did contact [redacted] this morning & have settled all issues with for overcharge and two damaged items, to his satisfaction. At this time we have emailed Consumer a release form and once he returns the executed form back to us, payment will be issued to him. At this time we ask that this complaint be closed as Satisfactorily Settled. Thank you, [redacted], Director CPC

We have reviewed the consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding a damaged desk (missing keyboard tray). We have also reviewed the moving documents and our claim records relative to this matter.We have confirmed that consumer hired the...

Business to perform a local move from [redacted] to [redacted], commencing on 10/30/14. At the time of delivery, consumer signed the delivery documents confirming shipment was received in good condition in its entirety, without exception. One month later on 11/24/14, consumer called our office to file a claim for a damaged computer desk (keyboard holder missing). We confirmed that the coverage chosen by him for his move was limited to $.60/lb/article maximum ($.60 times the weight of any item damaged or missing during the move), which is the free coverage included in the move, and that no additional coverage was purchased by him for any repair/replacement costs. We advised him of this & that the maximum due him for the entire desk was $60.00, which would be provided despite the lack of any notation at delivery to document that this damage/loss was caused by the movers. Consumer indicated that he was unhappy with this amount, therefore a final offer for good will was made in the total sum of $100.00, which Mr. [redacted] agreed to accept. We then sent him a determination letter confirming this amount along with a release form to sign/notarize & return to us so that payment could be issued to him. To date, more than 1.5 months later consumer has not returned the executed release form to us (see copy attached), therefore no compensation may be issued. We would ask that consumer please submit the signed/notarized release form to our office via either fax at ([redacted] (must include legible ink notary stamp) or trackable mail BY 1/25/15 for this offer to be valid. Once we receive this executed document, payment will be mailed to him by the Business. At this time we must advise that no compensation is due consumer. Please update your records accordingly. Thank you, [redacted], Director CPC

Review: Missing items, damaged items, and unresponsive customer services

I moved from NJ to CA recently with this moving company. (Company, if you wanna verify, my reference ID is [redacted])

When the movers arrived my new place, I realized that the movers in CA were not this company's staffs.

Yes, this company hired another moving company to deliver my items without any notice in advance.

Well, I am fine as long as my items have been delivered without any issues.

In fact, they are missing my 3 items + boards for my bookshelf. Also, my desk is damaged.

For customer services, every time I call them, they were not that friendly.

Furthermore, I left a voice message to a long-distance patcher via my sales person.

After a few weeks, I got a call from a long-distance patcher saying we will give a call back to me tomorrow, which already passed like 2 weeks.Desired Settlement: I don't want to go through the paper work with 3rd party insurance company or someone else for refunding the missing/damaged items.

Business

Response:

We have reviewed the Consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding missing anddamaged items. We have confirmed that the Consumer hired the Business to perform a Long Distance move from New Jersey to California,commencing on 7/26/14. Delivery was performed utilizing an interlining carrier, as is standard practice in the moving industry & is permitted per the terms of the Bill of Lading governing this move. Following delivery Consumer called the Business to advise that she was missing 3 boxes. The Business did a search for the missing items, but unfortunately nothing was found. To date, almost 2 months after delivery, no written claim for loss/damage has been filed by Consumer, as is required to open a transportation claim. Therefore, if Consumer wishes to file a claim, we would ask that they contact our office at ([redacted] (Mon-Fri, 10am-4:30pm EST) to request a claim form, so that they may file a claim under the $.60/lb/article coverage chosen by Consumer for their move. Finally, as Consumer states in her complaint that “Disputed amount: $0.00” & “I don’t want to go through the paper work with the 3rdparty insurance company or someone else for refunding the missing/damaged items”, no monetary compensation is being requested by Consumer. Therefore, we respectfully request that this case be closed as INFORMATION ONLY. Sincerely, [redacted], Director CPC

Consumer

Response:

Review: [redacted]

I am rejecting this response because:1. I set my disputed amount as $0 because I wasn't sure about the estimated amount for the refund.Also, I pointed out that I didn't want to go through paper works with 3rd parties, but with you.So, I would like to know the estimated amount for the refund through this email channel not through a phone call with you because I had so much troubles to communicate with your un-helpful representatives.At the same time, I would like to ask you to send me the claim request form to my email, [redacted]Regards,[redacted]

Regards,

Business

Response:

We have reviewed the recent rebuttal filed by [redacted] relative to his ongoing consumer complaint against Alpha Moving &Storage.In response we must advise that per Revdex.com requirements Consumer must be seeking specific monetary compensation for the complaint to be considered a valid consumer complaint. Further, if Mr. [redacted] does wish to file a claim, he must go through the standard claims process, which involves a phone interview to obtain information needed so that we may prepare a claim form which will then be emailed to him. We are unable to send out a blank claim form, but if consumer prefers he may send a certified letter to the Business, with an itemized list of any/all items he is claiming, a detailed description of the damage claimed for each item, exact dollar amount he is claiming for each item based on the $.60/lb/article coverage he chose for his move, as well as a copy of the Bill of Lading for his move. We will then issue a claim form to him via mail to complete & submit with all requested information/documentation within the mandated time frame, to open a legal transportation claim under the coverage he selected. At this time we must reiterate that no compensation is due Mr. [redacted]. Thank you, [redacted], Director CPC

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Hi, [redacted]Thanks for your response.I just called you at ([redacted] today to initiate my claim process with the representative, [redacted].She said another representative will call back to actually process my claim.So, I am waiting for your call to finish the claim process at the moment.

Regards,

Review: They charged $215 above quoted price of $460 because they supplied (2) boxes, (2) rolls of tape and about 10SF of bubble wrap. These costs are unjustifiable.Desired Settlement: Deduct $115 from bill.

Business

Response:

We have reviewed the Consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding overcharge issues for packing materials. We have also reviewed the estimate, moving paperwork, and our claim records relative to this matter. We have confirmed that Consumer hired the Business to perform a Local move within New Jersey, commencing on 9/28/15. The Bill of Lading signed by Consumer for this move, confirms that he was charged for actual services/supplies used during the move. Consumer filed his Revdex.com complaint on the same day as the move without allowing the Business to resolve his complaints. We did contact [redacted] this morning & have settled all issues with for overcharge and two damaged items, to his satisfaction. At this time we have emailed Consumer a release form and once he returns the executed form back to us, payment will be issued to him. At this time we ask that this complaint be closed as Satisfactorily Settled. Thank you, [redacted], Director CPC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The contract listed a charge of $570.00 for shuttle service if needed. The delivery was made without the shuttle service being required. There also was two pieces of furniture being damaged. The driver took pictures and emailed them to Alpha. I was told to call Alpha and put in my claim. I called the office, they took down all the details and advised that a claim agent would call in 3business days. No has called. I have called 3 times and have been told the same thing, an agent will call in3business days. when I complained today, I was told someone would call in 10 minutes. No one ever called.

I started this process 3 weeks ago, and still can not speak to anyone to resolve my claim.Desired Settlement: Get my refund of$570.00,and have the two furniture pieces repaired.

Business

Response:

We have reviewed the Consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding overcharge & damaged items. We have also reviewed his moving paperwork and our claim records relative to this matter. We have confirmed that Consumer hired the Business to perform a Long Distance move from New Jersey to Georgia, commencing on 8/25/15. Delivery was completed on 9/1/15, and on 9/15/15 we performed intake of a new claim with the Consumer via phone (15 days after his delivery) for damaged items & overcharge for a shuttle fee he said was not used. We never spoke with Consumer on 9/11/15 as he states in his complaint. We told him on 9/15/15 that we would research the shuttle overcharge issue & get back to him. Thereafter, on 9/25/15 - 8 bus days later - we contacted Consumer and settled all issues with him for $670 ($570 for refund of shuttle fee + $100 for damaged items for good will which exceeded the maximum amount due under the $.60/lb/article coverage chosen by customer for his move) & Consumer agreed to accept this settlement. However, on that same date (9/25/15) Consumer filed a complaint with the Revdex.com stating that he had not heard from anyone about his claim, despite the fact that we had spoken with him at length on 9/15/15 & agreed to research & get back to him which we did 8 business days thereafter. We have sent Consumer the settlement documents to execute & once he returns them to us payment will be issued to him. As such, at this time all claims/complaints have been resolved satisfactorily & we request that this case be closed as Resolved. Regards, M. Lombardi, Director CPC

Review: On October 30 Th 2014,The Alpha Moving Co. Pick up the total Item from

the apartment in [redacted] to be deliver at [redacted]. The moving when well they did what they need to do.

They unpack and reassembled the furniture. They got pay. Two day later I discovered that the Roll out shelf for the computer Desk Keyboard was missing.I called the company to check and see if the unit was left behind in the truck. They say that is was put in my car, They said that it was left on the desks, I had call the Claim office about 6 times to not avail.

to this date An adjuster from the company is to call or send an E_Mail about the item, nothing has happen. I will appreciate if you can get the people to replace the missing piece.

Thank you

Respectfully

[redacted]Desired Settlement: I want to keep my desk, but if they are not going to do anything, Then I requesting the same

type of desk New.

Business

Response:

We have reviewed the consumer complaint filed by [redacted] against Alpha Moving & Storage, regarding a damaged desk (missing keyboard tray). We have also reviewed the moving documents and our claim records relative to this matter.We have confirmed that consumer hired the Business to perform a local move from [redacted] to [redacted], commencing on 10/30/14. At the time of delivery, consumer signed the delivery documents confirming shipment was received in good condition in its entirety, without exception. One month later on 11/24/14, consumer called our office to file a claim for a damaged computer desk (keyboard holder missing). We confirmed that the coverage chosen by him for his move was limited to $.60/lb/article maximum ($.60 times the weight of any item damaged or missing during the move), which is the free coverage included in the move, and that no additional coverage was purchased by him for any repair/replacement costs. We advised him of this & that the maximum due him for the entire desk was $60.00, which would be provided despite the lack of any notation at delivery to document that this damage/loss was caused by the movers. Consumer indicated that he was unhappy with this amount, therefore a final offer for good will was made in the total sum of $100.00, which Mr. [redacted] agreed to accept. We then sent him a determination letter confirming this amount along with a release form to sign/notarize & return to us so that payment could be issued to him. To date, more than 1.5 months later consumer has not returned the executed release form to us (see copy attached), therefore no compensation may be issued. We would ask that consumer please submit the signed/notarized release form to our office via either fax at ([redacted] (must include legible ink notary stamp) or trackable mail BY 1/25/15 for this offer to be valid. Once we receive this executed document, payment will be mailed to him by the Business. At this time we must advise that no compensation is due consumer. Please update your records accordingly. Thank you, [redacted], Director CPC

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

From: [redacted] [mailto:[redacted]] Sent: Monday, January 19, 2015 12:04 PMTo: [email protected]: Re: You have a new message from the Revdex.com in regards to your complaint #[redacted].