Alpha Omega Auto Repairs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response asks us, the customer, toconsider, along with our own time lost, the time imposition put onthe shop to resolve the problemWhy? What the response misses isthat the time spent by the shop is of course, their responsibility tobear being that there were problems with the work they were paid todo in the first place, as the business has conceded, and addressed: a) the rims were not balanced correctly by the sub-contractor ofAlpha Omega's choiceb) The back of the interior seat had been inperfect condition and was in fact damaged during the repair of thevehicle c) The one and only brand new tire was continually droppinglbsof air, even after return tripsThe “cavalier attitude” noted in our complaint was in reference to what [redacted] said at thethird trip back to the shop, an event not referenced in the businessresponse, when we were told again “Let's see one more time if theair drops”If these time delays would cause the tire not to becovered by the tire dealer, perhaps the shop should have had the tirereplaced at the first complaint, which was, in fact mentioned everysingle time we called and spoke to the shop after the initial repairWe had [redacted] rotate the tires as part of routine service a few daysafter Alpha Omega assured us for the third time there was nothingwrong with the tire, so we should have had no reason to believe wewere still putting a dangerous tire in the front(Unfortunately itdropped again) The shop was paid by [redacted] *** to put the car back to its original condition-before the accident, we had a brand new car with less than miles on the odometerWe understand that the shop did a lot of quality work on the vehicle, asthey have done several times for our other vehicle dating back to2008, but the fact is we got this car back with multiple problemsWe understand that some of the problems were addressed right awaybut unfortunately, not all of them, or this would not even be an issue Acknowledging that mistake sincerely, or even saying, “We are sorry you had ongoingproblems with the repair of this vehicle” would go a long way rather than actingas if we are inconveniencing you, or, ultimately, trying to flip theblame back onto us, the customerWhether it was the tire itself ornot, after this many times returning for the same problem, we stillfeel that the shop should have replaced the tire to insure that theyweren't wrong (again) about the tire being fineAnd if they feltotherwise, they could have been more direct about the fact that theydid not intend to replace the tire, while there was still ample timeto discuss it, as they did have the vehicle all daywer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

*** *** has stated that he does not appreciate the time taken to fix the problem claimed, neglecting Alpha Omega’s time and coordination to try to satisfy all concernsThese concerns, all of which have not been charged to *** *** or *** Insurance, have solely been taken upon Alpha Omega’s labor
time, money and interruption to production in order to accommodate the customerA new tire was ordered in the event the problem was found to actually be the tire, which we have again found to not be the case*** ***s recollection is mistaken for the first return to the shop was due to a felt vibration at high speeds stemming from an improperly balanced wheel and tireA wheel and tire that was mounted and balanced by the sublet wheel company who had made repairs to of the wheels on the vehicleAt this time we accommodated the issue by taking all rims and tires off and speed balancing them all in our facility to ensure they wer e properAdditionally at this time, Alpha Omega again took *** ***s word claiming an interior trim piece to the back of the driver’s seat sustained damage that was not their prior to a loss on a parked vehicleAlpha Omega ordered and replaced this piece completely relying on the word of the customer that it was not pre-existing, without hesitation or inquiring furtherThis piece, a $part direct from *** (Part# ***), was not charged to *** *** nor did *** Insurance cover the part in their $14,evaluation of sustained damages to the vehicleAgain, Alpha Omega took it upon themselves to cover the claimed part in order to satisfy customer complaints fullyThe second return to the shop was due to loss of air in tire, found to be leaking in a dunk tank from the front of the rimThe bead was separated, cleared of debris, resealed and showed no signs of leakage when put back into the dunk tankWhen the customer returned on the last occasion *** *** stated he had rotated the tires and the problematic rim and tire was now located at the front right of the vehicle making it impossible to determine if we were chasing a new problem or an existing one since again we were taking the word of *** *** that this was in fact the same rim and tire as beforeWithout hesitation we took the vehicle in with a replacement tire on hand if evidence supported a problem with the tire, however our results indicated differentlyThis time the rim was showing a slow leak from the backside of the rim, opposed to the previous one with a slow leak from the frontAlpha Omega was now working with a vehicle where the owner moved locations of the rims and tires and had put on considerable mileage in a season at which tires and rims are susceptible to roadway potholes, creating similar problems to our findings associated with the claimed tireAgain, Alpha Omega did not turn away the customer, yet tried to assist them in finding the actua l cause and problem, not just replacing a tire due to “wants”Each operation was carried out with the utmost concern for safety and if anyone had jeopardized the safety of *** ***’s wife he should look no further than himself for authorizing an alternate repair shop to rotate the tires, placing the tire claimed to be losing pounds of air in the front which significantly effects the drivability of the vehicleThe concern was handled throughout the course of full day in order to thoroughly check the tire after re-mounting and completely ensuring a proper bead was set where the tire meets the rimAgain stressing safety, I *** completed the repair checking ALL tires air pressure, and wheel lug nut torque to ensure a safe vehicle be returned to *** and *** *** but in doing so am left with a complaint of having to wait minutes for the return of the carIt was my understanding safety was the concern, not forcing a rushed job as we had previousl y advised we would need the vehicle all dayIt is hard to meet demands when a customer values minutes of their time over safety and is ungrateful for all our countless efforts to satisfy unwarranted requestsI am truly disheartened *** *** claims to have asked about the tire, when it was myself, *** who immediately told him we had not replaced the tire as we found it evident the tire was not the malfunction, carrying out our honest business practice*** *** assumes the tire is the problem and requests an unwarranted replacement he assumes will be covered due to the sizable dollar amount of damage placed on the repairs to his vehicleHowever if he were the service professional he would comprehend that anything pertaining to the loss must be evident in order to be covered and at this stage we have no proof of the tire being defective to cover costs of replacementAgain, Alpha Omega and its employees have only tried to assist in determining the cause but are now fa ced with insulting accusations of “cavalier attitudes” when every possible attempt to rectify the problem has been carried out without any additional payment or profit. *** ***Manager ###-###-####

Revdex.com:At this time, I have not been contacted by Alpha Omega Auto Repairs regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The response asks us, the customer, toconsider, along with our own time lost, the time imposition put onthe shop to resolve the problem. Why? What the response misses isthat the time spent by the shop is of course, their responsibility tobear being that there were problems with the work they were paid todo in the first place, as the business has conceded, and addressed: a) the rims were not balanced correctly by the sub-contractor ofAlpha Omega's choice. b) The back of the interior seat had been inperfect condition and was in fact damaged during the repair of thevehicle c) The one and only brand new tire was continually dropping10 lbs. of air, even after return trips. The “cavalier attitude” noted in our complaint was in reference to what [redacted] said at thethird trip back to the shop, an event not referenced in the businessresponse, when we were told again “Let's see one more time if theair drops”. If these time delays would cause the tire not to becovered by the tire dealer, perhaps the shop should have had the tirereplaced at the first complaint, which was, in fact mentioned everysingle time we called and spoke to the shop after the initial repair. We had [redacted] rotate the tires as part of routine service a few daysafter Alpha Omega assured us for the third time there was nothingwrong with the tire, so we should have had no reason to believe wewere still putting a dangerous tire in the front. (Unfortunately itdropped again)     The shop was paid by [redacted]  to put the car back to its original condition-before the accident, we had a brand new car with less than 2000 miles on the odometer. We  understand that the shop did a lot of quality work on the vehicle, asthey have done several times for our other vehicle dating back to2008, but the fact is we got this car back with multiple problems. We understand that some of the problems were addressed right awaybut unfortunately, not all of them, or this would not even be an issue.  Acknowledging that mistake sincerely, or even saying, “We are sorry you had ongoingproblems with the repair of this vehicle” would go a long way rather than actingas if we are inconveniencing you, or, ultimately, trying to flip theblame back onto us, the customer. Whether it was the tire itself ornot, after this many times returning for the same problem, we stillfeel that the shop should have replaced the tire to insure that theyweren't wrong (again) about the tire being fine. And if they feltotherwise, they could have been more direct about the fact that theydid not intend to replace the tire, while there was still ample timeto discuss it, as they did have the vehicle all day. wer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Alpha Omega was paid by [redacted] to repair my wife's[redacted]. They replaced one tire and wheel during this major repair, totaling roughly $16, 000 in damages.

Within days of receipt of the vehicle, my wife noticed that this one tire was losing air, more than ten pounds of pressure below the other tires on the vehicle.

We brought the car back and they told us they checked the seal, saw nothing wrong with the new tire, call back if we do. We did, and again they said the same thing. On the third trip back to check the tire problem (and the third time the car sat with them at the shop all day), I spoke to [redacted] the [redacted] at length, and expressed my desire for a new tire, as it seemed to me that the one they put on was defective. He said, if it happens "one more time" bring it back and he'll replace the tire. I did not appreciate his cavalier attitude, continuing to put my wife at risk on the road. Nor did I appreciate having to constantly make time to return to the shop and wait for them to check out the tire. Especially since the tire was consistently losing air at a dangerous pace each time it left the shop.

Finally I called a fourth time, and was told by [redacted] that he would order a new tire. It would be in in a couple of days. I brought the car in. calling to double-check that the new tire was there. I left the car there all day, and when I arrived at the shop at the appointed pickup time, I had to wait about twenty minutes. Finally [redacted] pulled the car up front and explained to me that he had "found the problem", which he explained had something to do with debris around the wheel and air pockets. He also said at the end of the discussion, when I asked, that he did not replace the tire. Unfortunately this is what both [redacted] and [redacted] had specifically agreed to do. They had plenty of opportunities the first three times to adjust the wheel or whatever they said they did to it.

Now, based on their track record of "sealing the tire" I have to wonder if the tire is going to fail yet again. They are continually placing their own comfort and convenience over their customer's (my wife's ) safety and convenience, placing no value on our time, and dealing with us at this point dishonestly and giving us "the runaround". We brought in the car to get a new tire, waited all day, and the end of the night , I am casually told-oh, yeah,it's not a new tire. This is unacceptable in my view.Desired Settlement: Replacement of tire and written apology for delaying repair, unsatisfactory repair, wasting our time by requesting over five return visits for the same problem, refusal to replace the tire after agreeing to do so. As I can no longer trust this company at their word, I do not want to return to their shop. I would like them to deliver the tire to a body shop closer to our home, or our local [redacted] Dealer ,and pay that shop to complete the replacement of the tire and resolution of the repair.

Business

Response:

[redacted] has stated that he does not appreciate the time taken to fix the problem claimed, neglecting Alpha Omega’s time and coordination to try to satisfy all concerns. These concerns, all of which have not been charged to [redacted] or [redacted] Insurance, have solely been taken upon Alpha Omega’s labor time, money and interruption to production in order to accommodate the customer. A new tire was ordered in the event the problem was found to actually be the tire, which we have again found to not be the case. [redacted]s recollection is mistaken for the first return to the shop was due to a felt vibration at high speeds stemming from an improperly balanced wheel and tire. A wheel and tire that was mounted and balanced by the sublet wheel company who had made repairs to 3 of the 4 wheels on the vehicle. At this time we accommodated the issue by taking all 4 rims and tires off and speed balancing them all in our facility to ensure they wer e proper. Additionally at this time, Alpha Omega again took [redacted]s word claiming an interior trim piece to the back of the driver’s seat sustained damage that was not their prior to a loss on a parked vehicle. Alpha Omega ordered and replaced this piece completely relying on the word of the customer that it was not pre-existing, without hesitation or inquiring further. This piece, a $213.88 part direct from [redacted] (Part# [redacted]), was not charged to [redacted] nor did [redacted] Insurance cover the part in their $14,830.04 evaluation of sustained damages to the vehicle. Again, Alpha Omega took it upon themselves to cover the claimed part in order to satisfy customer complaints fully. The second return to the shop was due to loss of air in 1 tire, found to be leaking in a dunk tank from the front of the rim. The bead was separated, cleared of debris, resealed and showed no signs of leakage when put back into the dunk tank. When the customer returned on the last occasion [redacted] stated he had rotated the tires and the problematic rim and tire was now located at the front right of the vehicle making it impossible to determine if we were chasing a new problem or an existing one since again we were taking the word of [redacted] that this was in fact the same rim and tire as before. Without hesitation we took the vehicle in with a replacement tire on hand if evidence supported a problem with the tire, however our results indicated differently. This time the rim was showing a slow leak from the backside of the rim, opposed to the previous one with a slow leak from the front. Alpha Omega was now working with a vehicle where the owner moved locations of the rims and tires and had put on considerable mileage in a season at which tires and rims are susceptible to roadway potholes, creating similar problems to our findings associated with the claimed tire. Again, Alpha Omega did not turn away the customer, yet tried to assist them in finding the actua l cause and problem, not just replacing a tire due to “wants”. Each operation was carried out with the utmost concern for safety and if anyone had jeopardized the safety of [redacted]’s wife he should look no further than himself for authorizing an alternate repair shop to rotate the tires, placing the tire claimed to be losing 10 pounds of air in the front which significantly effects the drivability of the vehicle. The concern was handled throughout the course of 1 full day in order to thoroughly check the tire after re-mounting and completely ensuring a proper bead was set where the tire meets the rim. Again stressing safety, I [redacted] completed the repair checking ALL 4 tires air pressure, and wheel lug nut torque to ensure a safe vehicle be returned to [redacted] and [redacted] but in doing so am left with a complaint of having to wait 20 minutes for the return of the car. It was my understanding safety was the concern, not forcing a rushed job as we had previousl y advised we would need the vehicle all day. It is hard to meet demands when a customer values 20 minutes of their time over safety and is ungrateful for all our countless efforts to satisfy unwarranted requests. I am truly disheartened [redacted] claims to have asked about the tire, when it was myself, [redacted] who immediately told him we had not replaced the tire as we found it evident the tire was not the malfunction, carrying out our honest business practice. [redacted] assumes the tire is the problem and requests an unwarranted replacement he assumes will be covered due to the sizable dollar amount of damage placed on the repairs to his vehicle. However if he were the service professional he would comprehend that anything pertaining to the loss must be evident in order to be covered and at this stage we have no proof of the tire being defective to cover costs of replacement. Again, Alpha Omega and its employees have only tried to assist in determining the cause but are now fa ced with insulting accusations of “cavalier attitudes” when every possible attempt to rectify the problem has been carried out without any additional payment or profit. [redacted]Manager ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The response asks us, the customer, toconsider, along with our own time lost, the time imposition put onthe shop to resolve the problem. Why? What the response misses isthat the time spent by the shop is of course, their responsibility tobear being that there were problems with the work they were paid todo in the first place, as the business has conceded, and addressed: a) the rims were not balanced correctly by the sub-contractor ofAlpha Omega's choice. b) The back of the interior seat had been inperfect condition and was in fact damaged during the repair of thevehicle c) The one and only brand new tire was continually dropping10 lbs. of air, even after return trips. The “cavalier attitude” noted in our complaint was in reference to what [redacted] said at thethird trip back to the shop, an event not referenced in the businessresponse, when we were told again “Let's see one more time if theair drops”. If these time delays would cause the tire not to becovered by the tire dealer, perhaps the shop should have had the tirereplaced at the first complaint, which was, in fact mentioned everysingle time we called and spoke to the shop after the initial repair. We had [redacted] rotate the tires as part of routine service a few daysafter Alpha Omega assured us for the third time there was nothingwrong with the tire, so we should have had no reason to believe wewere still putting a dangerous tire in the front. (Unfortunately itdropped again) The shop was paid by [redacted] to put the car back to its original condition-before the accident, we had a brand new car with less than 2000 miles on the odometer. We understand that the shop did a lot of quality work on the vehicle, asthey have done several times for our other vehicle dating back to2008, but the fact is we got this car back with multiple problems. We understand that some of the problems were addressed right awaybut unfortunately, not all of them, or this would not even be an issue. Acknowledging that mistake sincerely, or even saying, “We are sorry you had ongoingproblems with the repair of this vehicle” would go a long way rather than actingas if we are inconveniencing you, or, ultimately, trying to flip theblame back onto us, the customer. Whether it was the tire itself ornot, after this many times returning for the same problem, we stillfeel that the shop should have replaced the tire to insure that theyweren't wrong (again) about the tire being fine. And if they feltotherwise, they could have been more direct about the fact that theydid not intend to replace the tire, while there was still ample timeto discuss it, as they did have the vehicle all day. wer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Alpha Omega Auto Repairs regarding complaint ID [redacted].Sincerely,[redacted]