I'm very sorryMany people have buyers remorse and we need it the policy to defend our bussiness The policy is been there for more than yearsI have to keep repeating my last message because she insists that we don't have signsIf she ever goes to the store or contact usWe would agree something, but we would not give her a full refund on a delivered speaker, used and on a final sale policy
Sent: Wednesday, July 05, 5:PMTo: drteamSubject: Case # *** alpha and omega electronics We are very sorry that mrs mayra has this complainwe tried talking to her, but she was in a rude manner demanding her money. We sell electronics with repair
warranty on all of themWe do not do refunds or exchangesIt has been the store policy for more than yearsWe have visible signs on all of our stores. We do not agree with the way she behaved in our store and the threat she made as she was leaving the store. Eveything she said is correct except the misunderstanding right now. (For her to just show up to the store and pick the speaker up, the following week) We want our speaker because is more expensive than the one she originally bought from usWe are open Monday thru Friday till pmWe are not hiding or refusing our services
I'm very sorry. Many people have buyers remorse and we need it the policy to defend our bussiness. The policy is been there for more than 3 years. I have to keep repeating my last message because she insists that we don't have signs. If she ever goes to the store or contact us. We would agree something, but we would not give her a full refund on a delivered speaker, used and on a final sale policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Such company has no signs that stating their policies, I have a written receipt with the amount of $350, and no policies are found on such receipt. For the business owner, to blatantly lie, is very unprofessional and this business lacks customer service etiquette. Now, I am out of $350 dollars and no resolution to my complaint. I would not be so adamant in my request for a refund, if there had been signs or I had been verbally informed about their policies. I have been a customer at many establishments whether it be, a restaurant, food store, department store, or many other, if I am not happy with an establishment I take my business elsewhere. I paid for a certain karaoke machine that this business said they had at another one of their locations, I get home and receive a call stating that they don't have the product that I had purchased. All I want is my refund of $350, had I known of their policies I would have never purchased any item at this store, now I am having to go back and forth trying to recuperate my money.
I'm very sorryMany people have buyers remorse and we need it the policy to defend our bussiness The policy is been there for more than yearsI have to keep repeating my last message because she insists that we don't have signsIf she ever goes to the store or contact usWe would agree something, but we would not give her a full refund on a delivered speaker, used and on a final sale policy
Sent: Wednesday, July 05, 5:PMTo: drteamSubject: Case # *** alpha and omega electronics We are very sorry that mrs mayra has this complainwe tried talking to her, but she was in a rude manner demanding her money. We sell electronics with repair
warranty on all of themWe do not do refunds or exchangesIt has been the store policy for more than yearsWe have visible signs on all of our stores. We do not agree with the way she behaved in our store and the threat she made as she was leaving the store. Eveything she said is correct except the misunderstanding right now. (For her to just show up to the store and pick the speaker up, the following week) We want our speaker because is more expensive than the one she originally bought from usWe are open Monday thru Friday till pmWe are not hiding or refusing our services
I'm very sorry. Many people have buyers remorse and we need it the policy to defend our bussiness. The policy is been there for more than 3 years. I have to keep repeating my last message because she insists that we don't have signs. If she ever goes to the store or contact us. We would agree something, but we would not give her a full refund on a delivered speaker, used and on a final sale policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Such company has no signs that stating their policies, I have a written receipt with the amount of $350, and no policies are found on such receipt. For the business owner, to blatantly lie, is very unprofessional and this business lacks customer service etiquette. Now, I am out of $350 dollars and no resolution to my complaint. I would not be so adamant in my request for a refund, if there had been signs or I had been verbally informed about their policies. I have been a customer at many establishments whether it be, a restaurant, food store, department store, or many other, if I am not happy with an establishment I take my business elsewhere. I paid for a certain karaoke machine that this business said they had at another one of their locations, I get home and receive a call stating that they don't have the product that I had purchased. All I want is my refund of $350, had I known of their policies I would have never purchased any item at this store, now I am having to go back and forth trying to recuperate my money.