Alpha & Omega Financial Management Consultants Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Upon receiving my funds from Alpha & Omega, the check amount totaled $ At the time of withdrawing the funds, my account totaled $ After the 20% tax withdrawal fee, the total payment to me should have been $ I've sent two emails to *** *** and *** *** regarding this issue and am waiting to hear a response.Please advise if there is any further action I need to take or if this is a matter the Revdex.com will discuss with Alpha & Omega Let me know if you have any questions
Regards,
*** ***

*** is out of the office until Friday but asked that I respond to you in reference to complaint ID #*** which was submitted by *** *** on 7/23/15. Following for your review is a detailed timeline of the correspondence between our office and this
participant:Account:LMP - CNBName*** ***DateActivity3/6/2009Alpha & Omega emailed participant MP IRA paperwork to claim funds with instructions for completion. NO CORRESPONDENCE FROM PARTICIPANT UNTIL (SEE BELOW)8/31/2015Participant emailed Alpha & Omega in reply to email, stating he now wanted to roll funds into current employer plan.9/1/2015Alpha & Omega replied with instructions to login to webite to request rollover9/4/2015Partcipant emailed that "inquiry on site is broken" and wanted alternative access to his IRA.9/10/2015Alpha & Omega Support replied that we needed the last four digits of his SSN to locate account.9/10/2015Participant replied with last four digits, ***9/18/2015Alpha & Omega Support replied created Transaction ID for easier login online, and provided alternative option to complete paper forms that were requested in order to obtain Transaction ID. NOTE:*** *** ACCORDING TO Revdex.com COMPLAINT SHOWS CUSTOMER INFORMATION AS FOLLOWS: *** *** *** *** *** *** *** ** ***
DAYTIME PHONE:*** EMAIL:*** *** *** ACCORDING TO OUR RECORDS INDICATE: *** *** SSN: *** *** *** *** *** ** *** NO PHONE ON FILE EMAIL:*** WITH DIFFERENT ADDRESSES (INCLUDING STATES), DIFFERENT EMAIL ADDRESSES, COMMON FIRST AND LAST NAMES, AND NO SSN PROVIDED BY Revdex.com, WE ARE UNABLE TO GUARANTEE HISTORY ABOVE IS SAME PARTICIPANT AS COMPLAINTANT. Please review and let me know if I can be of any further assistance in order to close this file. Thank you,*** ***AsstBENEFITS ADMINISTRATORP.OBox | La Mesa, CA 91943Tel *** | Fax ***Email ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The timeline provided by the company is inaccurate and distortedThey still do not answer their phones during business hours, and I still have not received my requested distributionAlso, I find it highly inappropriate that they are disclosing my personal information through this process
Regards,
*** ***

Hi M[redacted], Below is an updated response to the Revdex.com regarding [redacted].This email is in reference to the message received on 9/24/15 in reference to complaint ID #[redacted] which was submitted by [redacted].Following for your review is an update to the detailed timeline of the correspondence between our office and this participant: Account:LMP - CNBName[redacted]DateActivity3/6/2009Alpha & Omega emailed participant MP IRA paperwork to claim funds with instructions for completion. NO CORRESPONDENCE FROM PARTICIPANT UNTIL 2015 (SEE BELOW)8/31/2015Participant emailed Alpha & Omega in reply to 2009 email, stating he now wanted to roll funds into current employer plan.9/1/2015Alpha & Omega replied with instructions to login to website to request rollover9/4/2015Participant emailed that "inquiry on site is broken" and wanted alternative access to his IRA.9/10/2015Alpha & Omega Support replied that we needed the last four digits of his SSN to locate account.9/10/2015Participant replied with last four digits, [redacted]9/18/2015Alpha & Omega Support replied created Transaction ID for easier login online, and provided alternative option to complete paper forms that were requested in order to obtain Transaction ID.9/18/2015Participant went online and completed an election to rollover funds to FIIOC9/28/2015Participants payout has been released to Distributions - Check will be issued and mailed the week of 9/28/15 thru10/2/15.NOTE:[redacted] ACCORDING TO Revdex.com COMPLAINT SHOWS CUSTOMER INFORMATION AS FOLLOWS: [redacted] 1[redacted] DAYTIME PHONE[redacted] EMAIL:[redacted]   [redacted] ACCORDING TO OUR RECORDS INDICATE: [redacted] SSN: [redacted] NO PHONE ON FILE EMAIL:[redacted]   WITH DIFFERENT ADDRESSES (INCLUDING STATES), DIFFERENT EMAIL ADDRESSES, COMMON FIRST AND LAST NAMES, AND NO SSN PROVIDED BY Revdex.com, WE ARE UNABLE TO GUARANTEE HISTORY ABOVE IS SAME PARTICIPANT AS COMPLAINTANT. Please review and let me know if I can be of any further assistance in order to close this file. Thank you, [redacted]Sr. VP ADMINISTRATiONP.O. Box 2669 | La Mesa, CA 91943Tel [redacted] | Fax [redacted]Email [redacted]

Good Morning, In order to clear up a prior complaint directed to our company, please find the following information: In reference to complaint ID #[redacted] which was submitted by [redacted] on 11/25/14.  [redacted] is the spouse of a participant which we held the funds for [redacted]...

[redacted]. After a query of all phone records from 2014 (which is the time when the participants spouse claims to have attempted contact) we show no history of any messages or phone calls from the number or name associated with this account. This participant accessed our Online Election Process on 3/9/15 and requested a cash Lump Sum of her account. On 4/20/2015 this participant was paid Following for your review is a detailed timeline of the correspondence between our office and this participant: Account:LMP - PTCAName[redacted]DateActivity3/13/2008Account set up as Default IRA with CNB with balance of $1,384.535/7/2008Participant requested forms to be mailed to: [redacted] St., [redacted], TN [redacted]5/7/2008Alpha & Omega mailed forms to participantNO CORRESPONDENCE FROM PARTICIPANT UNTIL 2015 (See Below)3/9/2015Participant accessed our Online Election Process on 3/9/15 and requested a cash Lump Sum of her account.4/20/20154/20/2015 a check was mailed as a Lump Sum in the amount of $887.84 to [redacted]. (Check has since cleared) Please note this client was originally provided distribution forms in 2008 and did not act on this account until 2015 at which time she was paid out exactly as she had requested. Please review and let me know if I can be of any further assistance in order to close this file. Thank you,  [redacted]Sr. VP ADMINISTRATiONP.O. Box 2669 | La Mesa, CA 91943Tel 619.[redacted] | Fax 619.[redacted]Email [redacted]@alpha-omega-inc.com   NOTICE OF CONFIDENTIALITY:

Please be advised that Alpha & Omega has sent me my money. Thank you for your help, they would not even correspond with me before your help. Once again thank you, [redacted]

[redacted] is out of the office until Friday but asked that I respond to you in reference to complaint ID #[redacted] which was submitted by [redacted] on 7/23/15.  [redacted] was paid on 9/17/15 after completing and submitting Distribution Forms on 8/4/15. Following...

for your review is a detailed timeline of the correspondence between our office and this participant: Account:LMP - PTCAName[redacted]DateActivity9/17/2009Account set up as Default IRA with CNB with balance of $872.369/22/2009Participant requested forms to be emailed to[redacted]9/23/2009Alpha & Omega emailed forms to above provided email. NO CORRESPONDENCE FROM PARTICIPANT UNTIL 2013 (See Below)10/22/2013Participant contacted Alpha & Omega requested updated forms to be emailed to same email10/23/2013Alpha & Omega emailed an updated set of forms7/21/2015Participant emailed Alpha & Omega stating he had been working with Alpha & Omega in 2013 regarding his account but at that time chose not to make a decision. He stated he would now like to start process again.7/22/2015Participant emailed asking again for forms7/26/2015Alpha & Omega mailed forms to participant7/27/2015Alpha & Omega emailed participant including an attachment of the distribution package mailed to participant on 7/27/15.7/31/2015Participant emailed stating he had questions regarding the balance on his form.8/3/2015Alpha & Omega Rcvd Voicemail from participant requesting information.8/3/2015Alpha & Omega responded to 7/31/15 email and explained detailed balance information along with answers to participants various distribution form completion questions8/3/2015Participant responded thanking Alpha & Omega for quick response and asking additional questions8/3/2015Alpha & Omega responded to above question8/4/2015Participant emailed completed form back to Alpha & Omega8/4/2015Alpha & Omega emailed confirmation that a completed Distribution Form was received and submitted for processing8/24/20158/24/15 a check was mailed as a Lump Sum in the amount of $420.85 to [redacted] to [redacted] (Check still shows as outstanding)9/1/2015Participant emailed stating he had not received distribution9/8/2015Alpha & Omega emailed participant stating a check was mailed per his instructions on 8/24/159/17/2015As of 9/17/15 check still shows as outstanding Please note this client was originally provided distribution forms in 2009 and did not act on this account until 2015 at which time he was paid out exactly as he had requested. Please review and let me know if I can be of any further assistance in order to close this file. Thank you, [redacted]Asst. BENEFITS ADMINISTRATORP.O. Box 2669 | La Mesa, CA 91943Tel [redacted] | Fax [redacted]Email [redacted]

Hi [redacted] Below is an updated response to the Revdex.com regarding [redacted].This email is in reference to the message received on 9/23/15 in reference to complaint ID #[redacted] which was submitted by [redacted].Following for your review is an up to date detailed timeline of the correspondence between our office and this participant: Account:LMP - PTCAName[redacted]DateActivity9/17/2009Account set up as Default IRA with CNB with balance of $872.369/22/2009Participant requested forms to be emailed to[redacted]9/23/2009Alpha & Omega emailed forms to above provided email. NO CORRESPONDENCE FROM PARTICIPANT UNTIL 2013 (See Below)10/22/2013Participant contacted Alpha & Omega requested updated forms to be emailed to same email10/23/2013Alpha & Omega emailed an updated set of forms7/21/2015Participant emailed Alpha & Omega stating he had been working with Alpha & Omega in 2013 regarding his account but at that time chose not to make a decision. He stated he would now like to start process again.7/22/2015Participant emailed asking again for forms7/26/2015Alpha & Omega mailed forms to participant7/27/2015Alpha & Omega emailed participant including an attachment of the distribution package mailed to participant on 7/27/15.7/31/2015Participant emailed stating he had questions regarding the balance on his form.8/3/2015Alpha & Omega Rcvd Voicemail from participant requesting information.8/3/2015Alpha & Omega responded to 7/31/15 email and explained detailed balance information along with answers to participants various distribution form completion questions8/3/2015Participant responded thanking Alpha & Omega for quick response and asking additional questions8/3/2015Alpha & Omega responded to above question8/4/2015Participant emailed completed form back to Alpha & Omega8/4/2015Alpha & Omega emailed confirmation that a completed Distribution Form was received and submitted for processing8/24/20158/24/15 a check was mailed as a Lump Sum in the amount of $420.85 to [redacted] to [redacted] (Check still shows as outstanding)9/1/2015Participant emailed stating he had not received distribution9/8/2015Alpha & Omega emailed participant stating a check was mailed per his instructions on 8/24/159/17/2015As of 9/17/15 check still shows as outstanding9/21/2015Participant emailed A&O asking for breakdown of the check amount9/23/2015Alpha & Omega emailed participant and provided breakdown of the check amount9/23/2015Participant emailed back asking that we change the report to State for tax withholding to Texas9/24/2015Alpha & Omega emailed back stating we will issue a revised check as he requested and offered to Overnight the check to the participant9/25/2015Participant declined the Overnight upgrade and asked that we send the check standard mail9/25/2015Alpha & Omega mailed check to participant and sent a follow up email to participant stating that it was mailed.9/26/2015Participant responded thanking Alpha & Omega for quick response Please review and let me know if I can be of any further assistance in order to close this file. Thank you, [redacted]Sr. VP ADMINISTRATiONP.O. Box 2669 | La Mesa, CA 91943Tel [redacted] | Fax [redacted]Email [redacted]

No my wife did not work for this company , this is a trust company that holds funds from old 401K plans . Let me add I have tried calling them 5 more times and no one answers. I am afraid to e-mail them because I got a virus last time I clicked on their link. Please check their privacy policy as it...

does not seem very secure for a company that handles vey sensitive info such as DL#,SSN, Bank Acc. #, Thank you [redacted]

Good Morning, In reference to complaint ID #[redacted] which was submitted by [redacted] on 3/3/15 this client was responded to within 1 day of initial inquiry.  In addition, as of 4/21/15 she has now been paid out her entire balance per her request. Following for your review is a...

detailed timeline of the correspondence between our office and this participant: Account:LMP - CNBName:[redacted] DateTimeActivity5/3/2008Acct Est.4-30-08 $1,337.69 was established in an IRA by participants former employer - Computer Management Consultants2/27/20154:33 PMCaller ID reflected phone number – No Message Left3/2/201511:53 AMCaller ID reflected phone number – No Message Left3/2/20152:03 PMLeft Message 20 seconds long, stating participant received an IRS Form 5498 she stated that she left several messages (Ring Central showed no prior messages received from her)3/3/201510:00 AMAlpha & Omega Representative called participant and created a request to email forms.3/3/20151:08 PMAlpha & Omega Representative emailed forms to participant .3/3/20155:56 PMParticipant faxed form to Alpha & Omega.3/4/201512:03 PMParticipant emailed Alpha & Omega Representative stating she faxed the form previous night3/10/201512:37 PMParticipant emailed Alpha & Omega Representative for status of account3/10/201512:42 PMParticipant spoke with Alpha & Omega Representative and it was explained that the distribution was in progress.4/21/2015Paid Out4-21-15 Lump Sum payment was sent via ACH to GTE Federal Credit Union in the amount of $829.21 per the participants instructions. Please note this client was dealt with promptly upon initial message received and was paid out in a timely manner. Please review and let me know if I can be of any further assistance in order to close this file. Thank you, [redacted]Asst. BENEFITS ADMINISTRATORP.O. Box 2669 | La Mesa, CA 91943Tel [redacted] | Fax [redacted]Email [redacted]

Review: This company is holding a 401K distribution from my deceased wife. I have reason to believe based on what I have read from others , and my personal dealings that they are not conducting business in the best interest of the consumer. While trying to complete the required form on their website if you do not choose a wire payment for 25 or 30 dollars the site kicks you off. Even after spending 1 hour trying to complete this transaction and agreeing to pay for the money wire the site kicks you off ! This is after entering very sensitive personal info ie SSN, DL #, address, phone #, bank acct. #. I have a very bad feeling they are harvesting personal info ! I called numerous times and was told they would e-mail me a form to send in and got nothing. If I receive any sort of ID theft I will be suing them . Please check into other complaints against them it sounds like what I am about to go through.Desired Settlement: I would like to receive my money that they are holding . And I suggest the Attorney General investigate this shady company. Withholding other peoples money for their gain is disgusting and unethical ! Especially dead people !

Consumer

Response:

No my wife did not work for this company , this is a trust company that holds funds from old 401K plans . Let me add I have tried calling them 5 more times and no one answers. I am afraid to e-mail them because I got a virus last time I clicked on their link. Please check their privacy policy as it does not seem very secure for a company that handles vey sensitive info such as DL#,SSN, Bank Acc. #, Thank you [redacted]

Consumer

Response:

Please be advised that Alpha & Omega has sent me my money. Thank you for your help, they would not even correspond with me before your help. Once again thank you, [redacted]