Alpha Omega Roofing

Initial Business Response / [redacted] (1000, 10, 2015/07/08) */ Alpha Omega believed that the issues that were being reported were structural and not something they were responsible forWe went out weeks ago and re inspected the roofThe report to Revdex.com and Alpha Omega concerned the back of the roof where we found no problemsWe did however notice the shingled ridge vent which was installed at the request of owner needed to be removed as the pitch of the roof was too low to support this type of ventilationIt had not leaked but we needed to remove it to inspect a sag in the front portion of the roof which was not reportedIt turned out that there was pre existing structural damages that were not noticed when roof was initially installedrafters and the front rafter pole was rottedAlpha Omega removed sheathing and repaired the damaged areaAlpha Omega also repaired interior to homewners satisfactionThese damages were preexisting and not what the homeowners filed complaint aboutThe rear portion of roof was structural and sound with no rot or deficiencies Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/01/20) */ ***Revdex.com Note: Duplicate complaint received 01/13/is merged herein[redacted] NATURE OF DISPUTE:Alpha Omega installed a new roof in In December my roof started to leakTemporary repairs were made, but no response on permanent repair In May of Alpha Omega installed a new roof on my home, with a unlimited year workmanship warrantyOn or about 12/21/we received heavy rains and my roof started to leakI called the next day and spoke to a woman in the officeSomeone came out that day and made what he called "temporary repairs"He said the problem was the shingles needed to be overlapped along the ridge to adequately cover the gapHe said he "needed to go back to the office and discuss it with them to see what they wanted to do" Today is 1/13/and I have since called the office twice, leaving a message each time No one has returned my calls DESIRED RESOLUTION::I want the warranty honored and the needed repairs done immediately Final Business Response / [redacted] (4000, 19, 2016/01/21) */ Responded to initial response in December just before ChristmasWe proved a temporary fix and tarped the area of concernWe are in route today to make sure this matter is resolved and the homeowners confidence in our services is restored

Initial Business Response / [redacted] (1000, 5, 2016/09/13) */ This is clearly the wrong Alpha Omega she has left this complaint forThere are over Alpha Omega companies in NC alone that we are NOT affiliated with at allPlease make sure these complaints are going to correct companyWe do not have her on file as a customer for us nor do we have the employees named in the complaint

We were not paid We were paid only We did finish the job and the daylight they see is for a gas ventThey were very difficult and received much more than they paid forNevertheless we will contact them again to get this resolved

Initial Business Response /* (1000, 10, 2015/07/08) */
Alpha Omega believed that the issues that were being reported were structural and not something they were responsible forWe went out weeks ago and re inspected the roofThe report to Revdex.com and Alpha Omega concerned the back of the roof where
we found no problemsWe did however notice the shingled ridge vent which was installed at the request of owner needed to be removed as the pitch of the roof was too low to support this type of ventilationIt had not leaked but we needed to remove it to inspect a sag in the front portion of the roof which was not reportedIt turned out that there was pre existing structural damages that were not noticed when roof was initially installedrafters and the front rafter pole was rottedAlpha Omega removed sheathing and repaired the damaged areaAlpha Omega also repaired interior to homewners satisfactionThese damages were preexisting and not what the homeowners filed complaint aboutThe rear portion of roof was structural and sound with no rot or deficiencies
Initial Consumer Rebuttal /* (3000, 17, 2016/01/20) */
***Revdex.com Note: Duplicate complaint received 01/13/is merged herein.***
NATURE OF DISPUTE:Alpha Omega installed a new roof in In December my roof started to leakTemporary repairs were made, but no response on permanent repair
In May of Alpha Omega installed a new roof on my home, with a unlimited year workmanship warrantyOn or about 12/21/we received heavy rains and my roof started to leakI called the next day and spoke to a woman in the officeSomeone came out that day and made what he called "temporary repairs"He said the problem was the shingles needed to be overlapped along the ridge to adequately cover the gapHe said he "needed to go back to the office and discuss it with them to see what they wanted to do"
Today is 1/13/and I have since called the office twice, leaving a message each time
No one has returned my calls
DESIRED RESOLUTION::I want the warranty honored and the needed repairs done immediately
Final Business Response /* (4000, 19, 2016/01/21) */
Responded to initial response in December just before ChristmasWe proved a temporary fix and tarped the area of concernWe are in route today to make sure this matter is resolved and the homeowners confidence in our services is restored

From: Alpha Omega Roofing
[mailto:[email protected]] Sent: Tuesday, October 03, 6:PM To: [email protected] Subject: ID We spoke with the customer today and explained that we only received for the work that we were supposed to receive forwas withheld at time of payment and there were no issues except we were not paid in fullWe explained to them that the job was done below costs to help them outand went our separate waysWhen they called back to say that there was daylight showing into the attic at a gas vent we did not initially respond...this is when they filed the complaintAll gas vent have daylight showing into the attic due to the way they are designedThey do not leakWhen I went out today I inspected the gas vent and left them a noteThey called and I let them know they should be grateful for the workWe did much more than we anticipated or agreed to doThey did not pay for the siding repair that was agreed upon while the roof was being doneThis was another that Alpha Omega paid for without compensationThey are trying to take advantage of our company and through the Revdex.comAlpha Omega Roofing office fax

I am rejecting this response because:
This company did not do much more than agreed apon. This company left nails in my air conditioning unit and left trim on house damaged that we had to pay out of pocket for. We had agreed on $3700 for repairs (these documents are coming in the mail to Revdex.com) and they started the job then got about halfway through the job and said they would not finish the job unless they got more money. I am not trying to take advantage of this company. I am not seeking any monetary value of any kind from Don C[redacted] or any person from this company. I only want any consumers who look at this company to beware that this man will curse you out, lie, and get halfway through a job and say he can't finish it without more money. He did not resolve any issues with my husband and me regarding our roof or damaged trim or nails in HVAC unit--we handled these issues ourselves, as when we called Don he cursed us and said he was not doing anything else for us. That is when we filed the complaint.

Initial Business Response /* (1000, 5, 2016/09/13) */
This is clearly the wrong Alpha Omega she has left this complaint for. There are over 3 Alpha Omega companies in NC alone that we are NOT affiliated with at all. Please make sure these complaints are going to correct company. We do not have her...

on file as a customer for us nor do we have the employees named in the complaint.