Alpha Performance

We apologize for the out of stock status of the meal kits and regret any inconvenience this may have caused We also apologize for no response to the callback request, however we are unable to verify any incoming or outgoing calls from the phone number on file other than January 29, If an alternate number was used to contact our call center, we would not be able to trace it without verifying the information Our inventory and replenishment teams were notified of this matter They confirmed an internal supplier issue caused an unexpected out of stock status of the meal kits At times, if key components of the kits are not available or damaged, we may elect to out of stock items prior to delivery Though our intent is to provide all items originally ordered in delivery, there are times when products may be listed out of stock unexpectedly.We recognize the meal kits were on sale at the time the original order was placed We are happy to provide the sale pricing for Ms [redacted] next order The following two items have been placed back in to her cart at the sale pricing:Peapod Meal Kit Pork Chops w/Hny Mustard Sauce Brussels Sprouts & Root VegPeapod Meal Kit Baked Chicken Parm w/Rosemary Yukon Wedges & RatatouilleShe may increase or decrease the quantity as needed.We are also happy to apply a $credit directly to her credit card on file in appreciation of her time in reporting this matter Additionally, we are sending a $coupon via email to her attention which she may choose to use on her next delivery This unique code will be sent via email within the next hours.We appreciate and value Ms [redacted] business and hope to be of service to her again soon.Peapod Meal Kit Baked Chicken Parm w/Rosemary Yukon Wedges & RatatouillePeapod Meal Kit Baked Chicken Parm w/Rosemary Yukon Wedges & Ratatouille

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would appreciate it if we could be notified as to what the last digits of the credit card on file are - as they notified us that the account has been closed, I'm not certain which card was on file Sincerely, [redacted]

Our records indicate Mr [redacted] purchased Peapod electronic gift cards at a discounted rate from third party website called Bitify using Bitcoin as form of paymentThese gift cards initially purchased with a stolen credit were redeemed in his Peapod account on 07/4, 07/8, 07/and 07/for a total value of $ On 07/27/16, Peapod received charge back notification from the original card holder’s bankRegrettably, Peapod does not accept Bitcoin as a payment methodWe do accept electronic withdrawal from a checking account, debit or credit card ( [redacted] ) as indicated on our website Our terms of service clearly states under “Third Party Information Providers and Merchants” Peapod is not responsible for any product and or service offered by a third party THIRD PARTY INFORMATION PROVIDERS AND MERCHANTSBy using the Peapod Service, you may be permitted to order and receive products, information and services from businesses which are not owned or operated by PeapodThe purchase, payment, warranty, guarantee, delivery, maintenance and all other matters concerning the products, information or services ordered or received from such businesses are solely between you and such businessesPeapod does not endorse, warrant or assume any responsibility or liability for such products, information or services including, but not limited to, the accuracy, completeness or usefulness of such information and the quality and availability of such products or servicesAny separate charges or obligations you incur in your dealings with these third parties are your responsibility and are not part of the fee charged for the Peapod ServiceAs part of our investigation, we recommended for Mr [redacted] to file a police report and provide us the report numberMr [redacted] has not responded to our request We have been in communication with Mr [redacted] by phone and email to resolve this matter with no successPeapod holds Mr [redacted] responsible for $toward service provided to him by PeapodWhile Peapod as a policy does not accept money orders or a cashier’s check as a payment method, we will gladly accept either form of payment to resolve this matter

Revdex.com: Received verbal acceptance from consumer [redacted] the case has been resolved **

We apologize for any concern created by the final billing for Ms [redacted] February 1, 2018, Peapod order The [redacted] promotional code is valid for $off a $Peapod orderUpon review of Ms [redacted] account, we show her final grocery sale was $(not including taxes, delivery fee, etc.) The promotional offer was removed due to the order not meeting the minimum criteria at time of order download to receive the $deduction In good faith, we will honor a $credit back to Ms [redacted] payment method in effort to resolve this matter We thank you for the opportunity to review and respond to this matterSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I was charged $not $If the website doesn't accept orders under $then my order of $should not have been accepted I don't understand why this had to get this farJust give me my $Please Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:there was another $on my copy of the invoice not enclosed in parentheses under the $I know what I sawStop.trying to say that I do not know what I am talking about It is not about the money but the fact you people do not want the customer to know or realize that you are overcharging them Sincerely, [redacted]

Complaint [redacted] I am rejecting this response because I had to take a half day off of work and never received a single heads up from the company that there I as a delay had I not continued to call over and overThen we tried to cancel and were told we would be charged a fee to do soThis is after the first delivery disasterThis company should not be allowed to say they provide a service they do not provide Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:In response to the response from a Peapod employee to my complaint about Peapod service, I first want to state that it was completely unnecessary to mention my name in her response at least times! The peapod rep is well aware that her writing is public recordFurther, it is necessary to add that Peapod business practices are unconscionable and reflect their greedThey should look to their competitors, such as [redacted] and make an attempt to emulate themAt Peapod, when a customer places an order and books a delivery time, they rarely deliver your groceries within that time slot, causing you to have to wait for a delivery when you need to leave for work, or to pay someone to wait for your groceries to arriveThe orders are never correct and there are always missing items (supposedly out of stock), although their ordering system does not reflect thisSo you order groceries expecting to receive what you ordered and end up having to go out shopping for all the items they fail to deliverAs for coupons, they claim to accept manufacturers coupons but customers like me always have to contact them repeatedly and they often lie, as they did here, and state coupons are not validThe coupon mentioned by their representative is valid, with an expiration date of 4/30/18, and it only requires a purchase of (when you buy one is free)There is nowhere on that coupon that states an 8th item must be purchasedI confirmed this because I had another one of these coupons and used it at [redacted] I purchased and one of them was freeThis lie is just another tactic for Peapod to steal money from their customersThey cash in the coupons and don’t credit the customers.Their representatives also wrote that I was given a $coupon “in good faith” to use at my next purchaseThat would mean that I would have to use Peapod again, which I would NEVER doThey have taken much money from me and wasted my work time due to their horrid service ( another great loss of income for me)The $is peanuts in comparison to the amount of money Peapod has scammed from meI once again insist that they credit the $back to my original form of payment immediatelyAs for their $good faith coupon for my nonexistent next order, they can certainly cancel that out right awayThey can also close out my account and take me off all of their email marketing listsA majority of customers who try their service in NYC have these same negative experiencesThis company deserves an F rating at the Revdex.com Sincerely, [redacted]

Upon review of Ms [redacted] account, we show a refund of $was processed to her checking account on 3/23/for the 3/19/order that was not delivered and billed in error We would be happy to apply the credit to her father's credit card, however we would first need to reclaim the funds from her checking account that we have already refunded Therefore, a charge of $would be applied to her checking account Once it clears, we would proceed with refunding $to her father's credit card The credit card on the account was billed for the order when the original charge to the checking account came back declined, which is our standard process in that situation There is also a $non sufficient funds charge that is applied when this occursAs it was our oversight in billing this order, we are also happy to refund her the $NSF charge that was applied to her father's credit cardWe are truly sorry for the inconvenience this has caused, as well as the time Ms [redacted] has spent in resolving this matter Ms [redacted] is a valued Customer and we appreciate the opportunity to make things right for her If she can kindly respond and confirm that she would like us to proceed with re-applying the $as outlined above, we will promptly proceed with making the adjustmentWe look forward to her response

We have reviewed Ms [redacted] complaint and appreciate the opportunity to provide resolution to her concerns We apologize for her delivery experience on January 7th and have refunded the $cancellation fee back to her method of payment We would like to assure Ms [redacted] she is a valued Customer and regret any inconvenience this matter has caused her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We apologize for what was experienced while contacting our call center and are reviewing the recordings to better address the concerns noted about the level of service We sincerely appreciate the feedback on our staff and will make the necessary corrections to insure our level of service is at expectation We regret any inconvenience this may have caused In reviewing the account, we have confirmed an authorization amount of $processed on December 13, This amount is not a charge but a hold on the account to insure funds are available upon delivery of goods ordered The final charge for this order was $as noted The pre-authorized amount (hold) against the debit card on file was sent to the cardholders bank for release Peapod does not hold control over the bank in its final release of any hold We again apologize for any inconveniencePre-authorization of a debit or credit card on file is standard practice when submitting a Peapod order This same process applied on each order submitted since the account was established on October 10, To date, six (6) orders have been processed with the same procedureAs a reminder, our Terms & Conditions of Use (under “Pricing and Payment”) agreed to upon establishing the account, states “When you place an order, Peapod reserves the right to request credit card authorization for up to 110% of the order total to accommodate updates to your order and the cost of variable weight itemsYou will only be charged the actual cost that is determined after preparing and weighing variable weighted items in your orderDuring the authorization process, your card is validated and must have enough available funds for the transaction to be approvedUpon approval, the order will be accepted for shopping and delivery or pick-up.” Additionally, our Help Section notes: CREDIT CARD AUTHORIZATION Upon order submission, Peapod reserves the right to request credit card authorization for up to 110% of the order total to accommodate updates to your order and the cost of variable weight items and does not include any applicable bottle deposits or bottle taxesYou will only be charged the actual cost that is determined after preparing and weighing your orderDuring the authorization process, your card is validated and must have enough available funds for the transaction to be approvedUpon approval, the order will be accepted for shopping and deliveryWe hope this helps to clarify any questions or concerns regarding our process of pre-authorization We again thank you for bringing the experience you shared with our call center representative and supervisor to our attention Be assured each call is being reviewed accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I contacted Peapod via my home phone as I have done in the past, I followed the prompt to leave my phone number and the recorded message acknowledged it Wait times to speak to customer service is always over 20+ minutes Sincerely, [redacted] ***

We regret any concern regarding our use of the consumer’s name in our previous response In order to reflect a more personalized service, it is not uncommon for us to address our customer’s by the name listed on their account We appreciate the feedback received and again apologize for any concernsWith regards to the coupon submitted for a “Buy 7, Get Free” offer (valued up to $3.00), Peapod validates coupons through the CIC (Coupon Information Center) and is not reimbursed by the organization for any coupon submitted which has not met the stated requirements from the manufacturer/distributor (https://couponinformationcenter.com/) To circumvent this procedure would be an attempt at an illegal practice to which Peapod would not subject itself to We offer the assurance our practices are fully audited We understand the same type of coupon was submitted to another business which accepted it however we would encourage the customer to work with them directly if there are any questionsIn lieu of the $for the manufacturer coupon submitted, we compensated with a $offer towards a future delivery This was offered in good faith since we were unable to process the original manufacturer coupon We understand the customer is opting to no longer shop with Peapod therefore the coupon offer would be of no use We are happy to apply a cash credit of $along with an additional $for the inconvenience experienced to date Though we make every effort to deliver within a customer’s selected time window, there are occasions which may detain a driver including but not limited to unexpected highway traffic and/or difficulties during the course of a prior delivery We understand the impact this has to our customers and work closely with our transportation teams to make every best effort to deliver in a timely mannerThere are times when items are available while a customer is shopping their order on-line however on the day of delivery, may not be in stock any longer This causes us to identify the out-of-stock and mark it accordingly to the order In reviewing the account, we have confirmed the customer’s selection of “Do not substitute for any items unless indicated” As a result, if an item is out-of-stock, no substitute will be sent as per the instructionsWe again apologize for any inconvenience and will be applying the $credit directly to the credit card on file today, January 23, We understand there is a request for a $compensation however believe based on the facts on file, $is a fair amount for this reported matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to mePlease place the credit on my father's card since I have to reimburse him for the payment you have already charged himI would appreciate confirmation once this has been done Sincerely, [redacted]

We again apologize for what Ms [redacted] experienced and regret we were unable to validate any expiration issues with not only our inventory, but also with our supplier specific to the [redacted] ground turkey.Though we cannot provide full compensation for the order (total $with taxes and fees), we are happy to provide a $credit directly to the credit card on file with appreciation for her time and patience in this matter This amount will be processed within the next business hours

We are sincerely sorry for the delay in responding to Ms [redacted] original submission Regrettably we did not receive notification of any outstanding Revdex.com caseIn reviewing the account, there were several attempts by Peapod to contact Ms [redacted] via a phone call based on the severity of what was being reported Multiple emails were received by the customer to which each had a reported incident different from the original claim On November 16, 2017, we received an email stating "Is this a joke your voicemail I got? FIRST IF I EMAIL You - DO NOT CALL ME, EMAIL ONLYCommon senseSecond, I told you I thought the driver was going to rape me, and you actually think I want someone else to come to my house? So you are not only thieves, you are isAND I NEVER TIPPED THIS GUY - but you put a tip on my receipt??? SERIOUSLY - this has been escalated to the local news, [redacted] ***You are horrible people." Peapod's response via email on that same day was:Dear Ms [redacted] ,Thank you for contacting Peapod Customer CareWe appreciate your patience in receiving our response and are happy to assist you!Due to the severity of what you are reporting, we will need to speak with you directly to address your concerns Please call us at your convenience.If you have any other concerns or questions, please feel free to call us at [redacted] .Sincerely, [redacted] Peapod Customer Care________________________________________Peapod, LLC [redacted] @peapod.com [redacted] Her response:--Original Message--From: kd [redacted] @gmail.comDate: 11/15/03:PMTo: [email protected]: Re: BILLING - Billing question [ [redacted] Its fine I have escalated this to the Revdex.com and the Health Deptall of my concerns We received another email from Ms [redacted] :--Original Message-- [redacted] I will not speak to anyone in your deptEverything MUST be in writingJust credit me and you will never hear from me againTrust me when I say you have lost a customer for both Peapod and Stop & ShopThere is no resolution but a credit at this pointAnd keep your crew away from my house, Do not even attempt to come here againThis was followed by:--Original Message-- [redacted] And I want no action at all on the driverYou hired him it's not his faultHe was creepy but doesn't warrant punishment because you can't store goods or make schedulesAnd we don't want anything brought up to him as we don't want any harm to our family at homeWe don't want you ever here again and if you piss off the driver that puts us in jeapordy if he loses his jobCONFIRM you understandYour team knows our address any complaints puts us in harm --- Peapod did not respond any further at this point since we were unable to verify any claims nor speak with the customer directly to confirmCustomer was compensated $for the items she reported as poor quality as well as was reimbursed for the delivery fee ($6.95) This amount was credited to her credit card on file on November 14, The customer included a $tip for the driver on this order as well