Alpha Pools, Patio & Garden LLC

Alpha Pools disagrees with the complains filed by [redacted] The first time we looked at their pool to offer our maintenance services we made the home owner aware of the extensive problems that the swimming pool presentedIt was clear that major work needed to be perform: structurally, cosmetic and on the filtering systemFor two seasons we tried to deal with the major problems wasting our time and effort putting, as the home owner calls it, "bandages" and avoiding dealing with the real problems [redacted] describes a $part that was orderedThis part was a Chlorine Dispenser check valve that was replaced by Alpha Pools and it was also cleaned multiple timesThe source of the problem was the filter, and old, damage unit that couldn't contain any longer the debris coming from the poolWe explained several times to [redacted] that serving a pool every other week was not enough to maintain with such problemsAlpha Pools gave [redacted] time to pay past due service invoices from Season which were paid in April of this year with the idea of properly repairing the poolSuch repairs were never approved and avoided by the home ownerCollecting a payment was always and struggle as [redacted] described herself as a small business owner just like Alpha PoolsI disagree on the $dispute as the only part that [redacted] approved and which she is complaining about cost $Several invoices for Season are open for the service Alpha Pools provided for [redacted] Alpha Pools is willing to declare those open invoices as losses to settle this matter

Alpha Pools disagrees with the complains filed by [redacted] The first time we looked at their pool to offer our maintenance services we made the home owner aware of the extensive problems that the swimming pool presented. It was clear that major work needed to be perform: structurally, cosmetic...

and on the filtering system. For two seasons we tried to deal with the major problems wasting our time and effort putting, as the home owner calls it, "bandages" and avoiding dealing with the real problems. [redacted] describes a $6 part that was ordered. This part was a Chlorine Dispenser check valve that was replaced by Alpha Pools and it was also cleaned multiple times. The source of the problem was the filter, and old, damage unit that couldn't contain any longer the debris coming from the pool. We explained several times to [redacted] that serving a pool every other week was not enough to maintain with such problems. Alpha Pools gave [redacted] time to pay past due service invoices from 2015 Season which were paid in April of this year 2016 with the idea of properly repairing the pool. Such repairs were never approved and avoided by the home owner. Collecting a payment was always and struggle as [redacted] described herself as a small business owner just like Alpha Pools. I disagree on the $500.00 dispute as the only part that [redacted] approved and which she is complaining about cost $6.00. Several invoices for 2016 Season are open for the service Alpha Pools provided for [redacted]. Alpha Pools is willing to declare those open invoices as losses to settle this matter.