Alpha Prime Elite

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & Conditions for ourautoship program by marking the T&C check-boxes.?? ?According to our records, customer ordered our products (the Alpha Prime Elite Nitric and the Alpha Prime Elite Testosterone) on a day trial basis back on 02/24/and paid the shipping and handling fees of $and $The trial expired on 03/10/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/10/$for the Alpha Prime Elite Nitric and $for the Alpha Prime Elite Testosterone.Customer had contacted our Customer Service on 03/10/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountThe customer's account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryPlease relay thismessage to our customer, and feel free to let us know if you should have any questions

TO [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take Consumer Complaints very seriouslyBefore customers commit to our day free trial, our Customers have to affirm and acknowledge the terms & conditions for ourautoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alpha Prime Elite Nitric and the Alpha Prime Elite Testosterone) on a day trial basis back on 04/18/and paid the shipping and handling fees of $and $The trial expired on 05/02/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/02/$for the Alpha Prime Elite Nitric and $for the Alpha Prime Elite Testosterone.Customer had contacted our Customer Service on 05/04/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountUnfortunately, the customer's account has been flagged as a chargeback for the disputed chargesThe chargeback processor and Credit card Companies will determine the legitimacy of the claim and be able provide any refunds as necessaryPlease relay this message to our customer, and feel free to let us know if youshould have any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program bymarking the T&C check-boxes.According to our records, customer ordered our products (the Alpha Prime Elite Nitric and the Alpha Prime Elite Testosterone) on a day trial basis back on 02/09/and paid the shipping and handling fees of $and $The trial expired on 02/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/23/$for the Alpha Prime Elite Nitric and $for the Alpha Prime Elite TestosteroneThe following month on 03/25/the customer was charged again for both products in the amount of $for the Alpha Prime Elite Nitric, $for the Alpha Prime EliteTestosterone, and shipped out two more products.Customer had contacted our Customer Service on 04/10/and requested for the subscriptionto be cancelledWe immediately granted the request and cancelled the account.Unfortunately, the customer's account has been flagged as a chargeback for the disputed chargesThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryPlease relay this message to Our Customer,and feel free to let us know if you should have any questions

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & Conditions for ourautoship program by marking the T&C check-boxes.?? ?According to our records, customer ordered our products (the Alpha Prime Elite Nitric and the Alpha Prime Elite Testosterone) on a 14 day trial basis back on 02/24/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 03/10/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/10/2017 $89.99 for the Alpha Prime Elite Nitric and $89.95 for the Alpha Prime Elite Testosterone.Customer had contacted our Customer Service on 03/10/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account. The customer's account has been flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. Please relay thismessage to our customer, and feel free to let us know if you should have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

TO [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take Consumer Complaints very seriously. Before customers commit to our 14 day free trial, our Customers have...

to affirm and acknowledge the terms & conditions for ourautoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Alpha Prime Elite Nitric and the Alpha Prime Elite Testosterone) on a 14 day trial basis back on 04/18/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 05/02/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/02/2017 $89.99 for the Alpha Prime Elite Nitric and $89.95 for the Alpha Prime Elite Testosterone.Customer had contacted our Customer Service on 05/04/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account. Unfortunately, the customer's account has been flagged as a chargeback for the disputed charges. The chargeback processor and Credit card Companies will determine the legitimacy of the claim and be able provide any refunds as necessary. Please relay this message to our customer, and feel free to let us know if youshould have any questions.