Alpha Remodel & Construction Co

Dear [redacted] You have my cell phone number and you have called me numerous time off working hours and weekends and I have picked up all your calls, this time wouldn't be any different.There was no verbal agreement or via email about $reimbursement with an invoice or not for the Labor performedAny Legitimate business would and should provide you with a labor receipt at the time of finishing the work, this is just legal work practice.If you feel like you have to go above and beyond to get a simple a receipt, I can do the leg work for you and call the contractor/company and request the invoice on your behalf.I am not refusing to pay, I am more than willing to pay the $that we agreed on as well the receipts that were not discussed at the time you called me and I picked upPlease let's be professional here and provide me with the invoice or information of the company that performed the plumbing services.Thank you so much for your time and cooperation[redacted] ***Alpha Remodel

Dear *** *** I am very sorry that you had to endure problems with your dishwasherAlthough you do have our license on your contract and all out contact information, you did not call/email/fax our offices of the problemI have been to your house multiple times to help out with your
kitchen remodeling and have gone back to fix issues that you have requested after the remodel was done.As for the dishwasher matter you did not contact me, as agreed for on the contractInstead you called me and told you would like to be reimbursed for work that someone performedI did agree to pay $and you agreed to send me the labor invoice and the information of the contractor that did the work but you have not provided that yetAll I have are receipts from Home depot and that's perfectNow please since you have my license information I would like your plumber's licence information as well as the invoice of the labor and I would be more than happy to pay the amount you have requested.Thank you so much for your business.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint unless the revised proposal below is honored and accepted."As mentioned in my many emails to you, personally, you made a verbal agreement, WITHOUT any contingencies, to pay labor cost of $150 to me as compensation for my out of pocket expenses that I had to pay.  I also mentioned to you that if you would like a contractors invoice the invoice would be requesting a revised reimbursement of $300 plus supplies and not the original $150 plus supplies.  As we discussed before, this would be due to the work that was being performed to correct the original installation problem was done outside of the contractor's business, off hours, in order to save us money. I need assurance from you, that if I waste my time getting an invoice to support this claim and your request that you will pay the revised contractors sum of $300, without question."Sincerely, [redacted]

Dear [redacted] You have my cell phone number and you have called me numerous time off working hours and weekends and I have picked up all your calls, this time wouldn't be any different.There was no verbal agreement or via email about $300 reimbursement with an invoice or not for the Labor performed. Any Legitimate business would and should provide you with a labor receipt at the time of finishing the work, this is just legal work practice.If you feel like you have to go above and beyond to get a simple a receipt, I can do the leg work for you and call the contractor/company and request the invoice on your behalf.I am not refusing to pay, I am more than willing to pay the $150 that we agreed on as well the receipts that were not discussed at the time you called me and I picked up. Please let's be professional here and provide me with the invoice or information of the company that performed the plumbing services.Thank you so much for your time and cooperation.[redacted]Alpha Remodel

Review: Unacceptable Dishwasher Installation:

The issue regards an unacceptable installation of a dishwasher at the following location: [redacted] This installation occurred on 02/17/2014 and continued to be discussed through April 21, 2015

Problem Details:

The piping from the dishwasher to sink was never installed or connected to a vent hose. Water was backing up into the sink not a drain. The soap dispenser had to be removed so that the vent hose could be connected to an existing counter hole versus adding an additional one, which is what should have been done.

Information:

Both installers didn't not seem to be properly trained to perform a dishwasher installation during observation. We requested that they supply us with copies of their contractors licenses, still not received as of present. We feel that the mishandling by these installers is reason enough for reimbursement. To resolve the installation problem in a timely manner we felt it necessary for us to hire an installer ourselves which would ensure proper installation so that the dishwasher could finally be used 1 year later!

Our contractor did the following work:

Since the piping from the dishwasher to the sink had not been connected at all, he opened a new drain for the disposal. The sink drain was together and had to be separated. He had to changed two water valves (twist water valve), installed a new air gap because one was never installed. Installed sink strainer.

Support:

A conversation with [redacted] Owner/CEO/Contractor, she gave verbal approval for a reimbursement of $150.00. This $150.00 will help partially cover the, out of pocket, costs for labor but materials weren't discussed at this time. Materials are a necessary cost that were incurred to repair the mishandling of the installation by her company. Therefore an additional cost of $41.77 should be added to the $150.00 for a final reimbursement total of $191.77Desired Settlement: A conversation with [redacted] Owner/CEO/Contractor, she gave verbal approval for a reimbursement of $150.00. This $150.00 will help partially cover the, out of pocket, costs for labor but materials weren't discussed at this time. Materials are a necessary cost that were incurred to repair the mishandling of the installation by her company. Therefore an additional cost of $41.77 should be added to the $150.00 for a final reimbursement total of $191.77

Business

Response:

Dear [redacted] I am very sorry that you had to endure problems with your dishwasher. Although you do have our license on your contract and all out contact information, you did not call/email/fax our offices of the problem. I have been to your house multiple times to help out with your kitchen remodeling and have gone back to fix issues that you have requested after the remodel was done.As for the dishwasher matter you did not contact me, as agreed for on the contract. Instead you called me and told you would like to be reimbursed for work that someone performed. I did agree to pay $150 and you agreed to send me the labor invoice and the information of the contractor that did the work but you have not provided that yet. All I have are 2 receipts from Home depot and that's perfect. Now please since you have my license information I would like your plumber's licence information as well as the invoice of the labor and I would be more than happy to pay the amount you have requested.Thank you so much for your business.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint unless the revised proposal below is honored and accepted."As mentioned in my many emails to you, personally, you made a verbal agreement, WITHOUT any contingencies, to pay labor cost of $150 to me as compensation for my out of pocket expenses that I had to pay. I also mentioned to you that if you would like a contractors invoice the invoice would be requesting a revised reimbursement of $300 plus supplies and not the original $150 plus supplies. As we discussed before, this would be due to the work that was being performed to correct the original installation problem was done outside of the contractor's business, off hours, in order to save us money. I need assurance from you, that if I waste my time getting an invoice to support this claim and your request that you will pay the revised contractors sum of $300, without question."