Alpha Warranty Services Reviews (8)
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Alpha Warranty Services Rating
Address: 619 Louisiana Avenue, Montgomery, Alabama, United States, 36111-1000
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The only exclusion in the warranty documentation are "Any damage to the transmission resulting from failures including, but not limited to, transmission coolers (even if internal to the radiator), sensors, solenoids, electronic failures of the valve body." There was no known electronic failure to the valve body." Three impendent mechanics ran the electronics test prescribed by Subaru that shows NO electrical failures exist in the valve body. That means it is NOT a sensor, solenoid or any other electronic part failure.
This warranty company consistently denies claims based on their own interpretation of vague fine print in the warranty making up their own failures that do not exist. I don't understand what isn't clear about "ALL INTERNALLY LUBRICATED PARTS".
100%
Frustrating and cannot get Alpha to give contacts to get legal involved. Dealerships would not want to be associated with this type of unethical business. I am trying to get all correspondence on all platforms I can. Do the same. We all need to.
Nobody I can find on any platform is happy with Alpha, yet BBB does not take complaints into rating…?! If they did (as they should) any dealer would stay clear of associating themselves with this “peace of mind” propaganda and upset buyers.
Mr [redacted] , Thank you for contacting us about this issueWhen your repair facility called in this claim we requested them to get your authorization to tear down to point of failure to be able to determine the root cause of this failureAfter tear down was completed by your repair facility we ordered a 3rd party inspector to go inspect the vehicleThe inspectors findings did indicate that the internal turbo charger components were binding due to rust and carbon build up found inside, which is preventing the component from operating as it shouldUnfortunately this specific type of failure is excluded for coverage under your service contract, under the "what is not covered" sectionDue to this reason this claim was deniedWe apologize for any inconvenience this may have caused
The teardown was not approved and on me. Ford said they knew the parts needed and labor but was so minor at time that they assumed it would considered normal wear and tear although a known issue for that year. Alpha could not hear anything and drive perfect, so was told that I would be spending a ton of my own money and that if it got worse to bring in. It did not get worse and presumed all good until it started misfiring. The exact work dealer proposed now needs to be done and denied. Denied because I didn’t do the same work earlier? Drove it for another year and 1/2 and then got bad enough for a repair. The same work they denied and wanted me to pay for exploration and terrible rental car coverage (worthless) is being denied because I didn’t do it earlier? Per Ford and Alpha I was fine and if it got worse bring it back. I was being conservative and just went in to check it out. Minor tapping when first started cold- then fine. My Chev, did that from day 1. So I should have waited until failure? They look for any unethical contractual reason to deny claim. I want my full warranty money back- I have bought 3 ext. warranties and never used. Then get denied as soon as I need help. $1600 in rental car and zero progress or response. I maintained my truck maticulously with highest end fluids and parts. My head unit in stereo went out and didn’t even try to deal with these clowns so paid $3k although bought the A+ with electrical. Paid for electrical on sunroof and door window switch $900, now paying $5900 for repairs on cam phasers and belts, gaskets, and water pump. You can’t make this up. The same items I took the truck in for long ago. Same costs, same work. Denied for not doing the same work under risk of not getting paid back per the link on YouTube. Ridiculous! Please spread to all dealerships and they can contact me and get all docs and correspondence. My dealer says he has never seen this kind of deal. Hope Ford Managennt after spending so much between work and personal with them that they stop selling garbage contracts to us that go into a dealership with a hope we won’t get sold snake oil for a bunch of our hard earned $.
Alpha has sent an OEM (original equipment manufacturer) turbocharger to the shop and it has been installed and working correctly, as per the email from Andy at the repair facilityGood morning ***, the turbo is on and appears to be working normally As we suspected all along, the in-tank fuel pump is failing The fuel pressure spec for a properly operating pump is psi Yours is putting out to psi indicating failure Once we get open, I will call the service contract company for authorization since the pump is covered under your contract I have access to an OEM pump today that should get you back on the road by close of business, assuming there are no more "hoops" through which to jump Thanks for your patienceAndy @ Green Drop 503-567-Alpha has also authorized a fuel pump repair and days of rental