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Alpha World Travel Reviews (1)

Failure to honor refund policy[redacted] of Alpha World Travel Inc. is refusing to acknowledge repeated cancellation requests -- made by phone and email -- of a reservation at [redacted] Resorts for May 23, 2014. By doing so, she is refusing to refund the deposit that was collected to guarantee the reservation. According to the contract, [redacted] policy, and her verbal communications over the phone at the time of booking, this $400 deposit is fully refundable as long as the cancellation is made more than 31 days prior to the arrival date of the reservation (which is 05/24/14). The cancellation request was first communicated by email on September 29, 2013, and has been communicated by email or voicemail several times since. It is my understanding that the merchant is not being responsive to cancellation requests from multiple other individuals who all made similarly refundable deposits for reservations at [redacted] in connection with a wedding we were slated to attend but which was subsequently postponed.Desired SettlementFull refund of deposit.

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Description: Travel Agencies

Address: 107 Edinburgh Dr # 114, Cary, North Carolina, United States, 27511-6412

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