Alphabet Signs

Dear [redacted] ***,I am following up to your complaint and I know that you have been working with Mandy to resolve your issueWe agreed with the customer that he could return the letters back to the factory for scrap value and we would replace the lower case letters with upper case letters for the difference in costAlthough we shipped custom made letters exactly as ordered we are disappointed that the customer did not understand that lower case letters are not the same height as upper case lettersWe have made changes to our web site to better notify customers of custom items and how lower case letter heights may vary depending on the font shapeWe regret any inconvenience this has caused the customer Sincerely, Daniel K [redacted] Alphabet Signs

Dear ***, I would like to first apologize for any inconvenience my web site may have caused youI sincerely regret the inconvenience of your time and the invasive psurveyI would also like to thank you for your time contacting the Revdex.com with your concerns and offering me an opportunity to reply I know you are mostly bothered by the survey but you mentioned several complaints with your experience so I will try to offer a full explanation I hope that, while you may not agree with our business model, you have a better understanding of our intent and know that we are real people that truly care about our customers I did speak with ***Mandy, Sharu and Kristen who worked on your order and I greatly appreciate your kind words about their customer serviceI also spent the weekend searching for a better survey solution but unfortunately, for a business my size the choices remain few We are an Internet retailer and to be more efficient and offer discount prices we are not set up to take orders over the phoneThis is the same business model as reputable companies like Amazon Our customer service is happy to walk you through the web site which provides a designer so that you can see the vinyl letters and know the dimensions before you order them We do not promise products that we know we are cannot produceWe focus on what we do well and most customers want vinyl letters under 12" I'm not sure what happened but you are not required to take the surveyYou just don't start taking the survey or just click on the 'X' to close We use the survey to get honest feedback from our customers that they may not otherwise tell usWe have been able to find ways to lower prices on products that customer thought were too expensiveWe have been able to find better shipping methods on products that were taking too long to deliverI have learned that we are measured by customer expectations and not market realities and strive to over-perform I have also listened to your feedback and looked for a better survey solution, (we may have found one but still need more information from them), but the survey vendors pretty much the same as it was last yearWhile we have had a few complaints like your, which is one too many, we have also had many business customers thank us for the survey gift as they use them in their lobbies and waiting rooms We greatly appreciate your order and I hope that your order has now arrived and you are completely satisfied with the additional work by Mandyand SharuI hope you understand that we truly care about our customers and use the surveys to improve our businessWe have heard your complaint and will continue to search for a better alternative Please contact me if you have any further concerns Sincerely, Daniel K [redacted] P.SWe do not sell personal information; it is a violation of our privacy policyI found information from [redacted] , the operator of the survey, and they offered the following response and asked you to email their help line if you have any questions: We're sorry to hear that you have concerns about your personal and financial after taking our surveyPlease rest assured that we do not, at any time, have access to the personal information that you provide to the merchant or any of our other merchant partnersIt would be illegal to share personal and credit card information from company to company We certainly do not do thatThe only personal information we ever see is what you choose to provide to us while filling out our surveyFurthermore, if you uncheck the box that says, "You are authorized to share my information with the merchant" then we will not share your personal information to the merchant The magazine promotion we offer is an optional "Thank You" for taking the surveyIt is provided in tandem with our partner, [redacted] From your comments, it sounds as if you may have been confused by the phrase, "...the first year of up to magazines is already paid for" in the closing text of the surveyThat phrase simply means that the overall cost of the subscriptions is covered by ***, another partner of [redacted] We do not share your information with either of these companiesIn order to take advantage of the promotion, you have to fill out an order form, and hit the "submit" buttonFurthermore, we do not get your credit card information even if you choose to accept the promotionThat data only goes to [redacted] We sincerely apologize for any confusion or concernShould you have any further questions you may contact us at help@ [redacted] .com, or by posting them here Best Regards, [redacted] Customer Support