Alphabetz & Company

It is unfortunate that the Revdex.com received a complaint about Alphabetz & Company, LLCWe value our customers concerns, We do promote an inclusive program and over half of the children here have an EP and/or have special needs however do not tolerate violence towards staff and/or other childrenOur duty as providers is to provide a safe and nurturing environment to all children in our careTherefore, there are policies outlined in the parent handbook that our followedIt was never stated "That we do not take developmentally delayed children" and we do have adequate staff to care for all of the children in our careThis is why we request an copy of the IEP and any pertinent information from the parents to make sure that we are able properly care for the childOne of the most important policy is honesty about your child's behavior, She was asked to fill out all paperwork about her children behavior and she failed to disclose the violent behaviorThe parent stated that her children had ADHD which is certainly not a problemHowever extremely violent and destructive children that hurt other children raise concerns and are a risk to other children and staff, The mother in question was not honest about here children's disability nor their violent historyHer children had more than ADHD and required one-on-one care due to their behavior and we did not have the staff to provide one-on-one care for both of her children.After the first day (Monday) she was warned about both of the children's behaviorOne child would bite and push the other children to the floor and the other child would bite and slap not only his classmates but staff and on one than more occasion remove his pants and underwear and play with his genitals under blankets that were used for nap timeThe mother was notified and advised that she would put a belt onAnd that she had additional toys, strategies and techniques that would correct their behavior and decrease their misbehavior, Either way this conversation took place before she paid Monday afternoon when she and her husband picked their children upAt that time they were warnedAfter this conversation the husband called the next day and complained about a scratch on the youngest son which was not present on the child when the child left on Monday eveningAnd never mentioned any marks until after we discussed their behavior again on Tuesday morning via phoneThey were given a hour notice that day (Monday) if there were any other violent episodes that put the other children or staff at risk they would not be able to attend the rest of the week(And they agreed before they paid) On Tuesday, Her oldest son was responsible for biting and punching a staff member in her chest, breaking a door and two activity centersThey were not charged nor sent a bill for the damageHer youngest son also had two additional incident reports for biting.The Registration fee was 50.00, the first child and the youngest was 166.50.The overcharge of (.03) was a clerical error and we are sending a money order for the amount owned.In closing, one of the first things parents are required to do is read, initial each page of thecontact (there are pages) and sign the last pageIn which it states that there are "No REFUNDS FOR ANY MONIES PAID"If you have any additional questions please contact usBest Regards,D.B.A Alphabetz & Company, LLCParent Handbook Fee Payment Guidelines: We use Tuition Express and accept ***, [redacted] , [redacted] , and debit cards online at no additional chargeCash is also accepted for paymentHowever No checks are acceptedNonpayment or consistent late payments is cause for termination immediately without weeks noticeA two week notice of any increase will be posted.Parents do have the option of an automatic debit every week, two weeks or monthly.Child care fees are paid in advance on a weekly basisPayment obligation is based on the hours agreed to use child care, not on actual attendance.Late payments - A $late payment fee (per child) applies for any payment not received on the close of business MondayAn additional $10,fee per day will be chargedYour child will not be permitted to return to child care until both the payment and the late fee are paid in full.Early drop offAny care needed prior to my opening time will need be scheduled at least by the Friday prior to the week care is neededAs a result there will be a charge dollars for care prior to opening time at 5:am and dollars for 5:45amPayment for this additional time is due by the Friday prior to the week care is scheduledThis fee is non-refundableThis includes if you decide not to bring the child early.Termination:Parent/Guardian will give two weeks written notice, and two weeks full payment to terminate your child's enrollment in child care regardless as to whether your child is present (with the exception of the trial period) If two weeks notice is not given, you are still financially obligated for the two weeks of child care fees and late payments.Trial Period:There is a trial period of weeks from the date child care beginsIf the child care arrangements is not mutually satisfactory, either party can terminate this agreement with a (one) day notice - any moneys already paid are non refundable.A Few Final Thoughts: [redacted] Take an interest in your child's activities and development at day care, and share your child's habits, fears, and concerns with me;Parent Handbook parent initial — [redacted] Read all correspondence given to you, and those postedPromptly sign and return those forms needing to be signed; During the summer children are not permitted attend a field trip without a signed permission slipNo exceptions [redacted] Remember that you are responsible for your child while on the premises so please remain in complete contact with your child during that time; [redacted] Call me! Your concerns and feed back are important to me.Child/ren name/s: children's names removed for publishing purposesSignature of Parent/Guardian: (Parent's signature) Date: 8-10/15Signature of Director/Administrator : (Administrator's signature)

It is unfortunate that the Revdex.com received a complaint about Alphabetz & Company, LLC. We value our customers concerns, We do promote an inclusive program and over half of the children here have an EP and/or have special needs however do not tolerate violence towards staff and/or...

other children. Our duty as providers is to provide a safe and nurturing environment to all children in our care. Therefore, there are policies outlined in the parent handbook that our followed. It was never stated "That we do not take developmentally delayed children" and we do have adequate staff to care for all of the children in our care. This is why we request an copy of the IEP and any pertinent information from the parents to make sure that we are able properly care for the child. One of the most important policy is honesty about your child's behavior, She was asked to fill out all paperwork about her children behavior and she failed to disclose the violent behavior. The parent stated that her children had ADHD which is certainly not a problem. However extremely violent and destructive children that hurt other children raise concerns and are a risk to other children and staff, The mother in question was not honest about here children's disability nor their violent history. Her children had more than ADHD and required one-on-one care due to their behavior and we did not have the staff to provide one-on-one care for both of her children.After the first day (Monday) she was warned about both of the children's behavior. One child would bite and push the other children to the floor and the other child would bite and slap not only his classmates but staff and on one than more occasion remove his pants and underwear and play with his genitals under blankets that were used for nap time. The mother was notified and advised that she would put a belt on. And that she had additional toys, strategies and techniques that would correct their behavior and decrease their misbehavior, Either way this conversation took place before she paid Monday afternoon when she and her husband picked their children up. At that time they were warned. After this conversation the husband called the next day and complained about a scratch on the youngest son which was not present on the child when the child left on Monday evening. And never mentioned any marks until after we discussed their behavior again on Tuesday morning via phone. They were given a 24 hour notice that day (Monday) if there were any other violent episodes that put the other children or staff at risk they would not be able to attend the rest of the week. (And they agreed before they paid) On Tuesday, Her oldest son was responsible for biting and punching a staff member in her chest, breaking a door and two activity centers. They were not charged nor sent a bill for the damage. Her youngest son also had two additional incident reports for biting.The Registration fee was 50.00, the first child 185.00 and the youngest was 166.50.The overcharge of (.03) was a clerical error and we are sending a money order for the amount owned.In closing, one of the first things parents are required to do is read, initial each page of thecontact (there are 12 pages) and sign the last page. In which it states that there are "No REFUNDS FOR ANY MONIES PAID". If you have any additional questions please contact us. Best Regards,D.B.A Alphabetz & Company, LLCParent Handbook  Fee Payment Guidelines: We use Tuition Express and accept [redacted], [redacted], [redacted], and debit cards online at no additional charge. Cash is also accepted for payment. However No checks are accepted. Nonpayment or consistent late payments is cause for termination immediately without 2 weeks notice. A two week notice of any increase will be posted.Parents do have the option of an automatic debit every week, two weeks or monthly.Child care fees are paid in advance on a weekly basis. Payment obligation is based on the hours agreed to use child care, not on actual attendance.Late payments - A $25 late payment fee (per child) applies for any payment not received on the close of business Monday. An additional $10,00 fee per day will be charged. Your child will not be permitted to return to child care until both the payment and the late fee are paid in full.Early drop offAny care needed prior to my normal opening time will need be scheduled at least by the Friday prior to the week care is needed. As a result there will be a charge 25 dollars for care prior to normal opening time at 5:30 am and 15 dollars for 5:45am. Payment for this additional time is due by the Friday prior to the week care is scheduled. This fee is non-refundable. This includes if you decide not to bring the child early.Termination:Parent/Guardian will give two weeks written notice, and two weeks full payment to terminate your child's enrollment in child care regardless as to whether your child is present (with the exception of the trial period).  If two weeks notice is not given, you are still financially obligated for the two weeks of child care fees and late payments.Trial Period:There is a trial period of 4 weeks from the date child care begins. If the child care arrangements is not mutually satisfactory, either party can terminate this agreement with a 1 (one) day notice - any moneys already paid are non refundable.A Few Final Thoughts:* Take an interest in your child's activities and development at day care, and share your child's habits, fears, and concerns with me;Parent Handbook                                                                                                                                                                          parent initial —* Read all correspondence given to you, and those posted. Promptly sign and return those forms needing to be signed; During the summer children are not permitted attend a field trip without a signed permission slip. No exceptions* Remember that you are responsible for your child while on the premises so please remain in complete contact with your child during that time;* Call me! Your concerns and feed back are important to me.Child/ren name/s:  children's names removed for publishing purposesSignature of Parent/Guardian:  (Parent's signature)                                 Date: 8-10/15Signature of Director/Administrator : (Administrator's signature)