Alpine Air Technology

Alpine Air TechnologiesCape Cod WaySanta Ana, CA 92703Revdex.comAttn [redacted] Viewridge Ave#200San Diego, CA 92123Dear [redacted] ,Alpine Air Technologies received your letter about case number [redacted] and have reviewed the customers concern The customer was mistakenly quoted with repair costs We took the customer’s word and statement on the condition of the air purifier unit Once upon we received the customers unit, there were many other factors inoperable of the customers unit We contacted the customer, explained for in order to function the unit, there are additional parts that needed to be implicated The original quote that was stated to the customer was based on her verbal description of the unit’s impairment The customer did not agree of the costs and a mutual understanding for the unit to be sent back The unit was shipped back on the same condition that was arrived in the office If there is any discrepancy of the unit, we have no control of delivery process or handling of the courier Sincerely Alpine Air Technologies

When we did the repair for the customer, we ran the unit for days to make sure the unit was completely working before shipping it back to the customerWe verified that the unit was working as it was supposed to every time we did a repairHis unit was repaired correctly before we shipped it out to him

It states very explicitly on our website that we do not cover the cost of shipping a unit back to us for repairsIf an item is under warranty we state on our website that we will repair the unit, cover the cost of all parts, as well as cover the cost of shipping the unit back to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I paid for the return of the air purifier the first timeHowever it was never repaired properly,after triesI should not have to pay again since it was never fixed correctlyEach time it was sent back the unit lasted no more than days before it failed againThey tried to fix it,but couldn't do it Should have sent me a new unitNow they want to try repairing again, at my shipping expenseI refuseThey had three opportunities to repair the unit and failedWhy would I pay for shipping again, when failing to repair times.?

Alpine Air TechnologiesCape Cod WaySanta Ana, CA 92703Revdex.comAttn*** ***Viewridge Ave#200San Diego, CA 92123Dear *** ***,Alpine Air Technologies received your letter about case number *** and have reviewed the customers concern The customer was
mistakenly quoted with repair costs We took the customer’s word and statement on the condition of the air purifier unit Once upon we received the customers unit, there were many other factors inoperable of the customers unit We contacted the customer, explained for in order to function the unit, there are additional parts that needed to be implicated The original quote that was stated to the customer was based on her verbal description of the unit’s impairment The customer did not agree of the costs and a mutual understanding for the unit to be sent back The unit was shipped back on the same condition that was arrived in the office If there is any discrepancy of the unit, we have no control of delivery process or handling of the courier Sincerely Alpine Air Technologies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear [redacted], onJune 11,15, I spoke to a technician at Alpine/ Enviroquest, I was told all I needed to do was buy new glass plates. I ordered through their website 49.95. Recieved them, it still not smell the ozone Smede, recalled and spoke to [redacted], he told me all it needed was servicing to send it in, it would cost 30.00 at the highest 60.00. I Fed Exed it in at a cost of 35.00. After receiving it he emailed me and went up to 150.00, I reminded him he had given me a price of at the most 60.00, I have the emails to prove that. He responded and said yes, I remember, ok it will be 60.00. We will fix it. I have the emails to prove it. After days, he emailed and said corporate said no, they will not fix it for that price. We will return your unit. I did receive my unit. The knobs are unattached and fall off, it was wrapped in tape that has marked the unit. The technician told me today the reason the knobs are falling off is because the screws were not attached when they took it apart on the inside. It does not run properly at all like I sent it, makes Noises. I have all of the emails to prove all of the correspondence.

Alpine Air Technologies2231 Cape Cod WaySanta Ana, CA 92703Revdex.comAttn. [redacted]4747 Viewridge Ave. #200San Diego, CA 92123Dear [redacted],Alpine Air Technologies received your letter about case number [redacted] and have...

reviewed the customers concern.   The customer was mistakenly quoted with repair costs.  We took the customer’s word and statement on the condition of the air purifier unit.   Once upon we received the customers unit, there were many other factors inoperable of the customers unit.  We contacted the customer,   explained for in order to function the unit, there are additional parts that needed to be implicated.  The original quote that was stated to the customer was based on her verbal description of the unit’s impairment.   The customer did not agree of the costs and a mutual understanding for the unit to be sent back.   The unit was shipped back on the same condition that was arrived in the office.  If there is any discrepancy of the unit, we have no control of delivery process or handling of the courier.   Sincerely Alpine Air Technologies

It states very explicitly on our website that we do not cover the cost of shipping a unit back to us for repairs. If an item is under warranty we state on our website that we will repair the unit, cover the cost of all parts, as well as cover the cost of shipping the unit back to the customer.

When we did the repair for the customer, we ran the unit for 3 days to make sure the unit was completely working before shipping it back to the customer. We verified that the unit was working as it was supposed to every time we did a repair. His unit was repaired correctly before we shipped it out to him.