Alpine Autowash

Hi this is Alpine Autowash, we are sorry for your experience, but if cars, trucks have thick mud dried, frozen and road film, they won't be cleanedby automatic wash, beside $doesn't have side wash which means it has only high pressure water.Some customers use the automatic wash twice to clean their cars, trucks, some customers use self serve wash(wandwash)first for prewash and go to the automatic wash.To have satisfied carwash, self serve wash is neededThank you

Initial Business Response /* (1000, 5, 2016/02/03) */
Hello this is Alpine Autowash St.Albert
Please be advised that the meadow wash is $tax included
The automatic carwash is the touchless wash(and half cycles and it doesn't stay where dirty area on the car is) and we have the same
machine other automatic carwashes have
It is not a matter of the poor job of machine but a matter of how much dirty car was
Mud on the sides and the back of the car could be thick or mixed with salt and chemicals from the road or highway, so after automatic carwash, we can still see dirt or track of mud in small area of the carI understand customer might not be happy, but you can compare with the other automatic car wash
We strongly suggest to customers to use the self serve wash(wandwash) if customers want to have satisfied carwash
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My truck was not excessively dirty,just road grineHad the owner/manager came outside and looked at my truck they would have seen that the whole truck was still dirty*** The only thing alpine car wash I s correct about is I was only charged $

Initial Business Response /* (1000, 5, 2016/03/21) */
Alpine Autowash
Hello we've been honoring all loyalty cards which have the balance
It doesn't matter how old they are
And it is the loyalty card or the promotional card, not a giftcard
When swiping the customer's loyalty card, the
operation machine didn't recognize that loyalty card, for the life of us, we'd got the same answerObviously that's why we couldn't honor that cardWe only checked the latest date of that the customer used that loyalty card was 15th March
The customer'd showed us the receipt but that couldn't explain all
We are sorry but we couldn't help itThank you
Initial Consumer Rebuttal /* (3000, 7, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***

Hi this is Alpine Autowash, we are sorry for your experience, but if cars, trucks have thick mud dried, frozen and road film, they won't be cleanedby automatic wash, beside $9.99 doesn't have side wash which means it has only high pressure water.Some customers use the automatic wash...

twice to clean their cars, trucks, some customers use self serve wash(wandwash)first for prewash and go to the automatic wash.To have satisfied carwash, self serve wash is needed. Thank you.

Complaint: [redacted]
I am rejecting this response because:  Not only was the side of my car dirty, the front and back were as well.  [redacted] 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/04/12) */
That is not true, we do provide soap,wax and of course hot water. I can show the boiler room so that he can feel the warmth of the pipe connected to hot water tank.
We gave him $5.00 discount(we have a receipt and slip) even though...

everything works fine[redacted]
Thank you...