Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ I have visited with our GM who has looked at the paperwork and it clearly states that customer to finance taxesThe problem is that the bank did not allow us to add all the taxes int to the deal and we did not note that anywhere on the due bill or contract as we should haveOur finance manager is fully responsible for this mistake and we will pay the customer the difference in what he has received and what the total taxes are,Our GM Jason [redacted] will be contacting the customer to make this happenI apologize that it had to come to this for the customer to get what he should have had day one Chris [redacted] Chris [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have gotten me checks that will cover the sales tax on my vehiclesI appreciate your assistance in this matter and appreciate them finally taking responsibility an taking care of it
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ I have visited with our GM who has looked at the paperwork and it clearly states that customer to finance taxesThe problem is that the bank did not allow us to add all the taxes int to the deal and we did not note that anywhere on the due bill or contract as we should haveOur finance manager is fully responsible for this mistake and we will pay the customer the difference in what he has received and what the total taxes are,Our GM Jason [redacted] will be contacting the customer to make this happenI apologize that it had to come to this for the customer to get what he should have had day one Chris [redacted] Chris [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have gotten me checks that will cover the sales tax on my vehiclesI appreciate your assistance in this matter and appreciate them finally taking responsibility an taking care of it