Alpine Clinic, LLC

Thank you for your letter forwarding the complaint referenced above.I am responding on behalf of the Galax Moose LodgeAs you requested, all? references to the complainant's name have been removed from my response.My research discloses that the Lodge maintains handicapped parking and? regular parking on a first-come, first-served basisI am sorry that Complainant [redacted] , did not find the parking or the availability of courtesy transportationsatisfactory.We respectfully decline Complainant [redacted] 's request for a refund, and we are? sorry he did not find attendance at the Convention to be a pleasant experience.Thank you for your efforts to assist this individual

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The Moose Lodge had a lawyer send a letter that makes statements that are totally falseThere were not any Handy Capped parking spaces available or I would have taken advantage of themThere was no first come, first served parking for the Handy Capped. I was told clearly that there would be a golf cart available and there wasn'tThe golf cart was there, there just was not anyone that was authorized to drive itThat was what I was toldThe Moose Lodge would rather pay a local lawyer to make statements then to admit they just were not set up to accommodate the old or handy cappedIt's easier to pay this lawyer that probably doesn't even go to the convention write it off, then to own up to the truthI was also told that because I paid my hard earned money for an extra camping spot for my van then I could not relocate it It's a shame that the Moose Lodge has to be dishonest in this issueThey don't careIt's all about the MONEY! I will complain to the State of Virginia about this and I bet some one will be watching them next year! I had pictures on my phone and if I can get them back I will send them.

Thank you for your letter forwarding the complaint referenced above.I am responding on behalf of the Galax Moose LodgeAs you requested, all? references to the complainant's name have been removed from my response.My research discloses that the Lodge maintains handicapped parking
and? regular parking on a first-come, first-served basisI am sorry that Complainant ***, did not find the parking or the availability of courtesy transportationsatisfactory.We respectfully decline Complainant ***'s request for a refund, and we are? sorry he did not find attendance at the Convention to be a pleasant experience.Thank you for your efforts to assist this individual