Alpine Credit Inc

This gentleman called our office back on May 27, 2017, admitted this was his account, and paid it in fullWe also submitted a deletion to the credit bureaus on May 30th

This account was assigned for collection on 1/18/The complainant made numerous paymentsThe final payment was made 7/25/At NO time did we promise to REMOVE this item from their credit reportIf fact, it's our obligation to report accurate information to the credit bureausIf the account
does not show PAID, that's a different story and they need to contact us so we may help themIf the account shows PAID, then their credit report is accurate

Ms*** had four accounts assigned to this office for collection on July 5, Ms*** provided us with proof of her payment to our client back in JulyFor some reason this payment was not relayed to our officeOn November 27, 2017, Ms*** provided proof of her paymentWe immediately
posted the payment to her accounts, closed her files and sent deletions to the credit bureausOn March 19, 2018, she phoned our office and was demanding we remove these items from her credit reportsMy manager tried to explain that we have already submitted deletionsMs*** was very rude and refused to listen to our explanationThe problem may be that she does not have an accurate credit report from one of the three credit bureaus, but rather a report from one of the companies that purchases old credit information and combines the information into a single, and inaccurate, credit reportThis is very commonWithout Ms*** providing a copy of this inaccurate report, and not being so rude, it is impossible for us to help herCopies of the four deletions dated November 28, are attachedWe will send another deletion to the three credit bureaus again today, but as explained, this may not resolve the issue if she does not have a bona fide credit report

He can reject the response all he wants but the facts remain the same. He also has not provided this office, or our client, notice of any bankruptcy. We will research the claim that he filed bankruptcy. Even if this is true, that does not delete this delinquent account from his credit report.

Revdex.com:Although I still do not believe that I ever owed this debt, in order to relieve the impact to my credit...

report,
I have reviewed the response made by the business in reference to complaint ID 12175114, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because:The fact is Alpine never contacted me at anytime if so when and what dates because if you did contacted me I would have paid the Damn Bill.....So if you want paid call me if you claim you have my number.
Sincerely,
Joseph [redacted]

Revdex.com:   I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I appreciate them sending the deletion “again”, however they never asked for a copy of any inaccurate reporting, as I have two reports from [redacted] and [redacted], two of the official credit bureau’s, not some unofficial company. I even explained on a different date that my bank showed me my “bona fide credit report” as they put it. So no, they didn’t request any info, didn’t offer any solutions except that I would have to go to the credit bureaus myself to dispute the fraudulent claims and did not even let me know they would resend the deletions again. I did not refuse to listen to any explanation, I called saying I wanted to speak to someone about removing those fraudulent claims, and though my tone was curt I wasn’t unreasonable; all she said is that it was sent on the 28th. However, I am not surprised, I could tell by their rude tone that Desiree, the supervisor was not pleased that I asked for her name, so I could make note of who I was in contact within this shady company. The insinuations within their reply is clear, they have TERRIBLE customer service. The multiple comments I read online about their terrible customer service and fraudulent claims on credit histories only goes to confirm that this business is not performing well. They should definitely not have an A+ rating from the Revdex.com.    Sincerely,    [redacted]

Tell us why here...Mrs. [redacted] is having a difficult time remembering this situation. Yes, the patient on the delinquent account was their minor child. And yes, our client did assign the account for collection in their daughter’s name. When this error was brought to our attention we immediately...

corrected our client’s error. We have discussed this account numerous times with both parents, and provided them with verification of the debt and they have refused to satisfy their legal obligation. In fact, Mrs. [redacted] stated she would only pay the bill if we would delete the account from her credit. We advised her that we would not violate the law by doing so! Our client has also informed us that their primary insurance carrier and their secondary insurance carrier were both billed and billed correctly. The insurances paid their portion and the remaining balance is the [redacted]’s responsibility. The original amount of the bill was $1,194.00. Their insurances paid $266.68 and there was a contractual write off of $397.69. The remaining balance of $529.63 is the [redacted]’s responsibility. Their failure to resolve this matter timely, as she admits has caused them in incur $208.60 in statutory interest for a current balance due of $738.23. We will not discount or reduce this balance and we will not violate the law by deleting the account from any credit bureaus.

Mr. [redacted] incurred this medical expense on May 20, 2017. His insurance was billed and they paid a portion of the bill. He would have received an EOB (Explanation of Benefits) from his insurance carrier advising him of his remaining balance due. The medical provider in this case sent three statements...

requesting payment before his account was assigned for collection in September of 2017. This office sent it's validation notice to Mr. [redacted]'s address as shown on his complaint on September 26, 2017. There was no mail returned. We left a message on his phone to call us on October 30, 2017. Mr. [redacted] has failed to respond to any of the above. If Mr. [redacted] will contact this office and remit payment in full, his credit report will reflect the same and show the debt satisfied. The item cannot be deleted.

I Have no idea why she is complaining?? She has had 4 delinquent accounts assigned to this agency for collection beginning in 2011!! She has made numerous promises to pay but never has fulfilled her promises.  She FINALLY contacted our office again on 9/14/17 because these accounts...

were apparently preventing her from obtaining credit. She still refused to establish a payment plan or pay her debts in full.  She requested verification of her debts and in fact my staff e-mailed that information to her at her request back on 8/2/17! My staff also went over her accounts with her. We certainly do have documentation of her accounts on file and did provide to her back in August..Her accounts will not be removed from the credit bureaus and will not show paid until she pays her obligations.