Alpine Cycle Connection Reviews (3)
Refund Request for four prepaid hotel nights
I stayed two nights and prepaid for four
Alpine Cycle booked my hotel for me Alpine Cycle was a supplier for Bike Virginia which was a seven day event June
Alpine Cycle booked six nights at the Fairfield Inn - Strausburg, VAI stayed two because of an injury during the Bike Virginia event
The hotel provided a receipt identifying two nights I was informed Alpine Cycle would be billed for two nights and that I would need to seek a refund from Alpine Cycle
I previously contacted Alpine Cycle requesting a refund late June and then again October Both times I sent the receipt showing two nights
Alpine Cycle informed me late June they paid the Fairfield Inn in full based on a contract. Alpine also stated they were under a non-refundable contract but would make an inquiry about a refund
I never heard back further from Alpine Cycle
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The lodging was a group booking and non-refundable 30 days prior to arrival which all terms and conditions were presented to the client at time of booking. Both the ride and ACC have addressed this issue stating no refund could be secured for a partial stay. It's unfortunate but we are...
held to strict contract terms with the hotels and the client was more than aware of the terms at time of booking. Thank you for the notice and Happy New Year! Laura S[redacted]